IT & Operations
Customers expect personalized experiences when communicating with businesses. Therefore, businesses need to bring the ultimate customer experience and reimagine their operations. Overcome the complexities of managing these processes by connecting to an innovative and reliable partner.
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Manage Your Processes at Scale
Connect to our Business Messaging and Voice API and communicate with customers on their preferred channels.
Connect to our infrastructure and overcome connection complexity with communication and payment providers.
Scale your business according to your customer's needs in a sustainable way. Grow in new regions and increase your traffic.
Connect to a single platform, with global connectivity for secure, high-volume messaging and payments.
Use our easy-to-connect Business Messaging, Voice, or Payments API and integrate with our platform to future-proof your business.
Receive real-time analytics and detailed insights, in addition to the security of 24/7/365 support and NOC monitoring.
Great customer experience has a human touch! As our lives become more intertwined and dependent on technology, consumer and end-user needs must be central to the development of technology estates.
Read moreSend SMS or WhatsApp notifications to connect with your customers at the right touchpoints. This way, you lower no-show rates, reduce friction in your operational processes, and improve efficiency.
Communication PlatformInteract and engage with your customers on their preferred messaging channels such as WhatsApp, Apple Messages for Business, and RCS or Voice. Simply connect to all relevant communications channels and enable omnichannel conversations.
Conversational ChannelsTurn any process into a great customer experience. Allow customers to digitally sign documents and identify or authenticate themselves with OTP or other identity solutions. Create a seamless process while protecting your data, accounts, and user transactions.
Two-Factor Authentication
To provide the best communication and driving experience, CM.com stepped in as a CPaaS partner to help make ConnectedDrive scalable and futureproof.
BMW
We have been working together with CM.com for years now and when did I ever have to call you to say something is wrong? Never! CM.com simply offers the best quality we can find and being the best quality platform is very important for us.
Takeaway.com.
We agree on the idea that innovation needs continuous development and anticipation of new developments. We want to be ahead of the customer's expectations. CM.com understands that.
Jamezz
We exceed customers' expectations when they want to buy the latest smartphone. In-store verification of identity, bank account, and credit no longer is time-consuming.
MediaMarkt
Customer engagement today happens on a variety of online channels. In this guide you will learn how to use the most relevant channels to communicate with customers to attract, engage, interact, and convert.
Download GuideCustomer needs are at the heart of technology estate development. Connect and streamline processes to deliver the best customer experience.
Technology should work for people, not against them. Streamlining processes and services will enhance the experience you can offer your citizens.
Future-proof, streamlined, and scalable solutions and processes are no longer enough. Technology must strive for the ultimate customer experience in order to gain customer trust.
Streamlining your operations will improve your healthcare journeys. Keep your clients happy and remember, technology should work for us, not against us.
IT & Operations is important in any industry. Find your industry to see how we can help.
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