Customers expect personalized experiences when communicating with businesses. Therefore, businesses need to bring the ultimate customer experience and reimagine their operations. Overcome the complexities of managing these processes by connecting to an innovative and reliable partner.
Contact UsManage Your Processes at Scale
Connect to our Business Messaging and Voice API and communicate with customers on their preferred channels.
Connect to our infrastructure and overcome connection complexity with communication and payment providers.
Scale your business according to your customer's needs in a sustainable way. Grow in new regions and increase your traffic.
Connect to a single platform, with global connectivity for secure, high-volume messaging and payments.
Use our easy-to-connect Business Messaging, Voice, or Payments API and integrate with our platform to future-proof your business.
Receive real-time analytics and detailed insights, in addition to the security of 24/7/365 support and NOC monitoring.
Send SMS or WhatsApp notifications to connect with your customers at the right touchpoints. This way, you lower no-show rates, reduce friction in your operational processes, and improve efficiency.
Communication PlatformInteract and engage with your customers on their preferred messaging channels such as WhatsApp, Apple Messages for Business, and RCS or Voice. Simply connect to all relevant communications channels and enable omnichannel conversations.
Conversational ChannelsTurn any process into a great customer experience. Allow customers to digitally sign documents and identify or authenticate themselves with OTP or other identity solutions. Create a seamless process while protecting your data, accounts, and user transactions.
Two-Factor AuthenticationTo provide the best communication and driving experience, CM.com stepped in as a CPaaS partner to help make ConnectedDrive scalable and futureproof.
BMW
We have been working together with CM.com for years now and when did I ever have to call you to say something is wrong? Never! CM.com simply offers the best quality we can find and being the best quality platform is very important for us.
Takeaway.com.
We agree on the idea that innovation needs continuous development and anticipation of new developments. We want to be ahead of the customer's expectations. CM.com understands that.
Jamezz
We exceed customers' expectations when they want to buy the latest smartphone. In-store verification of identity, bank account, and credit no longer is time-consuming.
MediaMarkt
Customer needs are at the heart of technology estate development. Connect and streamline processes to deliver the best customer experience.
Technology should work for people, not against them. Streamlining processes and services will enhance the experience you can offer your citizens.
Future-proof, streamlined, and scalable solutions and processes are no longer enough. Technology must strive for the ultimate customer experience in order to gain customer trust.
Streamlining your operations will improve your healthcare journeys. Keep your clients happy and remember, technology should work for us, not against us.
IT & Operations is important in any industry. Find your industry to see how we can help.
Great customer service results in a positive customer experience. The impression your customers have, affects how they see you as a brand. Ultimately, this impacts business performance and revenue. No wonder you want to improve your customer service. To make an impact on your business, you need to generate data and insights from your customers and your customer service team. What are the actual customer needs and preferences? And how is the team currently performing?
When you go to any event, questions might arise. How do you get there? Where can you find your tickets? And where will you stay? For some questions, you prefer instant support from the organization. Swift and smooth. In this article, we’ll show how the Formula 1 Heineken Dutch Grand Prix will always help you in the best way possible.
WhatsApp has experienced over 60% growth year-on-year as a customer service channel. It’s growing fast, but what are the benefits of using WhatsApp Business for customer service? And how can customer service agents manage the increasing inbound enquiries via WhatsApp? In this blog, we'll discuss why WhatsApp Business benefits customer service and how to efficiently handle incoming messages with CM.com's Mobile Service Cloud.
The market for generative AI has experienced significant growth, with over $14.8 billion of venture capital invested in startups building their products on Large Language Models like OpenAI’s ChatGPT and other generative AI tools. The space is witnessing a boom, evident from the high number of website domain registrations in the field every week. The key challenge for most companies is to find out what’s going to propel their businesses.
Do you recognize the feeling? Imagine you want to change your address, send a message, and await a reply. And you wait. And wait some more. Do you feel annoyed? Or will you try to get the job done via another channel? Now, back to your business. How easily can your customers reach you via their preferred channel?
Even the most easy-going among us can get a bit nervous if we don't know what's going on with our order. We've all been there, combing through our emails from the past month searching for payment confirmation, or fretting about whether our product has accidentally been shipped three-quarters of the way around the world to an unknown location, never to be seen again.
The leisure industry is undergoing a tremendous shift in how service providers – be it sports stadiums, venues, or events organizers - communicate with their visitors, especially regarding customer service and guest interaction.
Every eCommerce player knows personalization is important. It’s how you build customer trust and comfort, make your messaging meaningful, and keep web shoppers coming back. But fewer realize how deep and broad real personalization goes.
For candidates searching for a new role, it’s easy to feel lost as the hiring process drags on, like just another applicant among many. In this setting, why would top talent choose an organization that doesn’t make them feel wanted?
Select a region to show relevant information. This may change the language.