previous icon Back to press
Jun 25, 2021
3 minutes read

CM.com Introduces Instagram Messaging for Businesses

Breda 25 June 2021— CM.com now offers Instagram Messaging. This allows companies to engage at scale with their consumers on Instagram Messaging, one of the most popular social networking services among consumers worldwide. Every month, already 150 million people have conversations with businesses on Instagram. CM.com is one of the few selected partners to offer Instagram Messaging for Businesses.

The new features enable businesses to integrate Instagram Messaging within their workflows and tools. Instagram Messaging already plays a central role in helping consumers connect with brands in personal ways through stories, public comments, direct messages, and mentions. The advantages of these conversations in Instagram Messaging are that businesses offer private and personalized conversations, bringing convenience to their customers.

Businesses use our single platform to respond to messages across multiple channels. Our Business Messaging API enables businesses to interact with their customers on their preferred channel within a single powerful platform. With the addition of Instagram our platform now supports businesses to manage messages at scale that are initiated by consumers throughout their Instagram presence, including their Profile, Shops, and Stories. With Instagram Messaging, CM.com’s customers can offer a seamless, rich and interactive experience, and let consumers initiate and continue a conversation when it’s convenient for them. Brands can have meaningful conversations, increase customer satisfaction and grow sales. With the new integration possibilities, it is the ideal solution for businesses that interact with consumers on a daily basis on Instagram.


Jeroen van Glabbeek, CEO of CM.com: ‘We are excited to support Instagram Messaging, which offers a powerful, engaging new way for businesses to connect with their customers wherever and whenever they want to use the Instagram App on their mobile device. Businesses that use CM.com can easily sign up to try Instagram Messaging.’

‘We are thrilled that CM.com is launching the support of Instagram Messaging within its Business Messaging API and Clouds Solutions. The Messenger API for Instagram will now enable all businesses to connect with customers on their preferred messaging channel, while integrating existing tools and data to drive business outcomes,’ said Konstantinos Papamiltiadis, VP of Platform Partnerships at Messenger. ‘By integrating the Messenger API for Instagram, businesses and developers can effectively scale messaging workflows to better own the customer experience and build more authentic relationships.’

Was this article interesting?
Share it!
CM.com
connects tens of thousands of companies with millions of consumers via their mobile phone each day. Behind the scenes, from our innovative platform, CM.com makes sure companies can use these millions of messages, phone calls and payments to become part of people’s lives.

Latest Articles

OpenAI LLMs release now implemented
Oct 06, 2023 • CM.com

CM.com integrates Generative AI into its platform to increase efficiency for business users

CM.com introduces major updates to its conversational AI platform, Conversational AI Cloud, and its CCaaS solution, Mobile Service Cloud. The new features include Generative AI for generating conversational content, a completely overhauled intent classification recognition engine, and conversation summaries from bot to human.

Engagement platform generative ai engine
Sep 28, 2023 • CM.com

CM.com Celebrates Launch of Generative AI Engine: Revolutionizing Customer Engagement

Breda, Netherlands, September 15, 2023 - CM.com, a global leader in conversational commerce solutions, is pleased to announce the successful launch of its innovative Generative AI capabilities. This release represents the latest advancement in CM.com’s ongoing AI investment efforts.

Research report press release about personalization
Jul 03, 2023 • Research

CM.com Research on Personalization: Are Retailers Getting It Right?

Consumers today expect personalized experiences throughout their customer journey. Numerous retailers are falling short of meeting these expectations, but a recent study conducted by CM.com sheds light on the potential for improving overall brand perception by enhancing consumer experiences with personalization opportunities.

Juniper Research CDP report
Oct 18, 2022 • Customer Data Platform

CM.com named an ‘Established Leader’ in Juniper Research's CDP Vendor Competitor Leaderboard

Juniper Research’s Competitor Leaderboard: CDP Vendors places CM.com as one of 14 leaders in the market.

voice in mobile service cloud
Oct 05, 2022 • Mobile Service Cloud

CM.com launches Voice in Mobile Service Cloud

CM.com, a global leader in cloud software for conversational commerce, launches Voice as a channel in Mobile Service Cloud, to connect customers and companies via phone, and any messaging channel.

Juniper recognizes CM.com as leader in CCaaS market
Aug 17, 2022 • Awards

Juniper recognizes CM.com as leader in CCaaS market

Juniper Research ranks CM.com, the market leader in conversational interfaces, as a leader in the Contact Center-as-a-Service (CCaaS) market.

CM.com selected as Euronext Tech Leader
Jun 07, 2022 • CM.com

CM.com selected as Euronext Tech Leader

CM.com (AMS: CMCOM), a global leader in cloud software for conversational commerce, has been selected to participate in Euronext Tech Leaders.

juniper-press-release-image
May 19, 2022 • Awards

CM.com Named ‘Leading Challenger’ in Mobile Voice by Juniper Research

New report, Mobile Voice Strategies: Future Monetisation Opportunities & Market Forecasts 2022-2026, places CM.com amongst top ten global market leaders.

buildingblocks-press-release
Mar 15, 2022 • CM.com

CM.com completes acquisition of Building Blocks

CM.com, a global leader in cloud software for conversational commerce, has completed the acquisition of Consumer AI technology company Building Blocks.

Is this region a better fit for you?
Go
close icon