70% Reduction in support costs | 3 sec Average first response time |
72 Languages supported | 10+ Channels in one platform
No complex flows. No coding. With HALO, anyone can build AI Agents. Just describe what you need, and HALO turns your words into working AI Agents that work across your channels, automating support, marketing and operations instantly.
Build AI agents by simply describing what you need. HALO understands your words and turns them into working agents
HALO agents don’t just reply, they act. They connect with your tools, update systems, and get real work done.
HALO makes AI creation simple and collaborative, so every team member, not just developers can bring ideas to life.
HALO speaks the language of Indian industries, literally and operationally. Here's how leading sectors are putting the HALO AI platform in India to work.
HALO deals with account inquiries, guides customers through loan applications, and triggers real-time fraud alerts. It cuts wait times, and KYC processing happens smoothly on the same channel
From order tracking to smooth returns, the HALO conversational AI platform keeps shoppers in the loop over WhatsApp. Personalized product/service recommendations arrive on time.
Patients book appointments, receive prescription reminders, and get insurance claim updates - all without a helpline. HALO handles the routine, so your care teams can focus on important tasks
Admission inquiries & fee reminders get prompt, correct responses. Parents stay engaged via RCS. HALO conversational AI platform keeps every stakeholder informed without stressing your staff.
Booking confirmations, real-time itinerary updates, & cancellation handling — HALO manages the full journey conversation. Your guests feel assured from the first search to the final checkout.
Policy details, premium reminders, and claim status updates reach customers over voice or chat. HALO reduces inbound call volume and keeps policyholders informed and reassured.
HALO speaks your language and represents your brand in every interaction. Upload your content and set the tone. With HALO, every response is on-brand. It doesn’t hallucinate or guess, it's build on your identity, your workflows, and your standards.
You control the tone, inputs, and behavior.
Every response stays on-brand and fact-based.
All replies are traceable to your own knowledge.
HALO isn’t a black box. You stay in control. It shows exactly what your agents say, why they say it, and what actions they take. Review, adjust, and improve every interaction with full visibility into the logic and data behind it.
Review every response with full context.
Give feedback in natural language
Collaborate with your team in one shared view.
There are no press-button menus, or “sorry, I didn’t get that” loops. Customers can speak or type, switch topics, interrupt or change their mind and HALO keeps the conversation going. With support for Hindi, Marathi, Tamil, Telugu, Bengali and 67+ additional languages and accents.
With HALO, you can build agents that offer 24/7 support and handle queries instantly. Equipped with the right tools, they can engage in personalized conversations and perform actions.
HALO integrates with your CDP and is able to have personal conversations that guide customers to the right offer, boosting conversions and satisfaction.
HALO let's you effortlessly manage team tickets, prioritize requests, keep teams updated on progress, and create an audit trail for continuous improvement.
India runs on WhatsApp, and the HALO conversational AI platform is built for it. HALO connects directly with WhatsApp Business API, owned and operated by CM.com. Your customized AI Agents can resolve queries, send proactive updates, and run marketing campaigns on the channel your customers prefer. No third-party integrations. No middleware. Just one platform, one partner, and 550 million conversations waiting to happen.
Your agents handle the volume. Your people handle what matters.
Meet your customers where they already are, and close faster.
Every second a customer waits is a second they consider someone else.
Unlike regular chatbots, HALO AI Agents don't follow scripts. This agentic AI platform in India understands context, takes action, and keeps the conversation going in the right direction.
| Capability | Traditional Chatbot | HALO AI Agent |
|---|---|---|
| Capability | Traditional Chatbot | HALO AI Agent |
Understand context & intent |
Keyword-based, limited |
Full NLU + LLM — understands what your customer actually means |
Take autonomous actions |
No |
Yes, updates CRM, triggers alerts, completes tasks end-to-end |
Handle multi-step tasks |
Rarely |
Yes, entire workflows, not just single replies |
Human handoff |
Basic or absent |
Advanced, full conversation context transferred to your agent |
Multi-channel (voice + chat) |
Partial |
Unified across 10+ channels, including voice |
Indian language support |
Usually, English only |
Hindi, Marathi, Tamil, Telugu, Bengali, and 67+ more |
No-code setup |
Typically needs developers |
Describes what you need in plain language. Done. |
Anti-hallucination |
No guarantee |
Grounded in your content only - no guessing, no making things up |
Service, and marketing no longer live apart. HALO and CM.com unites everything you need for your customer experience in one platform, combining AI Agents, Messaging, Voice, Data, and Marketing. All developed, owned and operated by CM.com
Giving you full control without third-party complexity. So your teams can move faster and deliver more human experiences at scale.
From chat to voice to messaging every interaction is within the same experience. Stay consistent, personal and on-brand.
All your customer data in one place unified, enriched, and ready for action. Make every interaction personal and perfectly timed within context.
No silos. No confusion. HALO brings service, marketing, and operations together in one workspace.
Everything works together from day one. No custom connectors and patchwork tools. Just one seamless, scalable solution.
One team that knows your company and set-up inside out. Fast answers, no finger-pointing, and real partnership when you need help.
No scattered licenses. We give you access to everything you need with the flexibility to scale as you grow.
No need to bring your own LLMs
Your data will not be used to train LLMs
No hallucinations or prompt injections
No PII is shared with our LLMs
LLMs hosted in Europe
Want to see how HALO would work in your business? Get a tailored demo, built around your use case.
Agentic AI is a type of AI that can act autonomously to accomplish tasks. This means that AI agents can make decisions and take actions on their own, and they can even learn from themselves to improve over time.
Agentic AI can think, learn and adapt without needing constant interference or redirection. 'Agentic' means 'agent-like behavior, such as expressing agency or control on one's own behalf'.
An important component of Agentic AI are AI agents. These AI agents act as virtual employees with a certain degree of autonomy within the Agentic AI framework, designed to perform tasks on behalf of the business.
There are many types of AI agents, from agents that can help with order management to streamline services, give shopping advice to help convert and boost sales, and much more. And there is no real limit to how many AI agents a business can create..
So, how does one control AI agents? First, with a platform that has governance or quality assurance options, by setting clear objectives, and implementing role-based access. This makes sure that there is no unauthorized use possible with the AI tooling. And secondly, by actively monitoring the performance of the AI agents. Use dashboards to keep track on behavior and results, and tweak the AI agents accordingly to make sure everything works seamlessly and results keep improving.
HALO AI agents for customer service can handle support queries, update systems, complete tasks, & route to human agents when needed.
Since HALO is developed on your own content, workflows, & brand standards, every response is accurate and brand-specific. Customers can speak or type naturally, change topics mid-conversation, & HALO keeps up, much like a trained support agent. Brands experience faster resolution, lower agent load, & a more consistent customer experience across every touchpoint.
Yes. HALO supports 72 languages and accents, making it ideal for India's linguistically diverse consumers. Whether your customers communicate in Hindi, Tamil, Bengali, or English, HALO can understand and respond naturally — without losing query context or factual accuracy. Every interaction still reflects your brand voice and stays grounded in your own knowledge base. So, multilingual support doesn't come at the cost of quality or consistency.
HALO conversational AI platform is meant for quick client-side deployment. Because it is built on CM.com India's existing CPaaS infrastructure, businesses can go live without lengthy development cycles or complex integrations. The exact timeline will vary depending on your specific setup and needs, but the platform is crafted to get you on track quickly.
Yes. HALO syncs with your existing CRM and business tools, allowing seamless customer data flow between systems. This ensures your teams can manage conversations and customer records from a unified interface, without switching between platforms.
Yes. HALO supports WhatsApp as one of its native messaging channels. AI agents built on HALO can handle conversations across WhatsApp. These include managing customer queries, routing interactions, and taking real actions like updating systems or triggering workflows. Since CM.com India owns and operates the entire stack, there are no third-party connectors involved.
HALO is built on a privacy-first architecture. No personally identifiable information (PII) is shared with the LLMs powering the HALO AI platform in India, and your data is never used to train those models. The platform is GDPR-compliant, with LLMs hosted in Europe. CM.com India develops, owns, and operates the full infrastructure — there are no external vendors handling your data.
CM.com India positions HALO conversational AI platform as applicable across financial services, healthcare, government, retail and e-commerce, logistics and transport, leisure and travel, and professional services. The platform serves customer service, marketing, and operations functions. This makes it relevant to any industry where customer communication, data management, and automated workflows are central to day-to-day business operations.
Email delivered isn't always email seen. For Indian brands, inbox placement depends on authentication, list hygiene, and consistent sending behavior over volume. CM.com India's Email Gateway API offers the setup to land in the right place, across campaigns and everyday user communication.
Indian brands relying solely on WhatsApp broadcasts miss customer engagement opportunities. Consistent growth comes from an interactive messaging experience. A conversational AI-based WhatsApp Business platform like Halo brings Indian brands better engagement, cart recovery, and conversion.
Generic email campaigns falter as they overlook major factors, including customer intent, timing, and email context. Agentic AI-powered email personalization tools analyze customer behavior, buying history, and engagement patterns deeply. They offer user-focused content at the right time. CM.com India's agentic email marketing solution improves open rates, increases conversion rate, and builds stronger customer journeys.
Learn about Instagram agentic AI chatbots and how they enable Indian brands to convert DMs, comments, reel comments, and story replies into useful customer engagement weapons. Agentic AI-based chatbot automation solutions speed up brand response time, qualify leads, and uplift overall customer experience. They enable Indian brands to engage and convert target users across Instagram and major digital platforms.
Learn how Conversational AI is transforming the customer experience in India, helping businesses deliver real-time, humanlike assistance through AI chatbots. Explore the types of Conversational AI practical use cases, benefits, and challenges. Gain insights on implementing AI-driven customer service to enhance engagement, efficiency, and satisfaction across industries.
With the advent of ChatGPT, it feels like we’re venturing into a whole new world. Everyone can ask questions and give commands to what is perceived as an “omniscient” chatbot. Within a single week, it acquired 1 million active users. Big Tech got shaken up with Google introducing their LaMDA-based “Bard” and Bing Search incorporating GPT-4 with Bing Chat. There seems to be no limit to the enthusiasm. But what is ChatGPT? What does it mean for businesses? We discussed this with Arman van Lieshout, Product Manager at CM.com for our Conversational AI Solution.
At CM.com, we've noticed that more and more people are showing an interest in employing our chatbot as a virtual communication channel to help them streamline their eCommerce practices and improve the overall experience that they offer to their customers. However, we’ve also noticed that one or two of our clients are unsure about whether they should replace their current systems in order to do so.
India is WhatsApp’s largest market, with 550 million+ people using the platform to connect with their loved ones. Conversations in India are synonymous with WhatsApp. As the platform is powering millions of Indians to stay connected, it has also evolved into a channel that businesses love.
Chat is quickly becoming many customers’ favorite way to communicate with brands. From getting their problems solved quickly to finding out more information about a company’s products or services, chat is fast, efficient, and doesn’t involve the long-wait times typically associated with phone calls or rounds of back-and-forth emails.
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HALO for Customer Service
