What Are Ads that Click to WhatsApp?
Advertisements that click to WhatsApp are basically promotions over Facebook and Instagram that direct the people that click on the ad to a chat conversation within WhatsApp Chat. These ads can appear everywhere you'd expect Facebook and Instagram advertisements to pop up: feeds, stories on both Facebook and Instagram, and even Facebook Marketplace. Important for these ads is the call-to-action button that will prompt and redirect customers to initiate a conversation with your business.
Ads that click-to-WhatsApp are, simply put, the connection between your existing Facebook and Instagram posts and ads to your WhatsApp Business Platform account.
Say you're a popular sports retail store, and you've set up Instagram feed carousel ads to promote your new line of outdoor sneakers. Underneath the photo's you can add a click-to-action button to encourage shoppers to chat with your team to figure out which sneaker is best suitable for their lifestyle or sport.
The Benefits of Click-To-Chat Ads on WhatsApp
Click-to-WhatsApp ads make is easier and simpler for your (potential) customers to contact you directly via WhatsApp in their exact moment of need. They can immediately engage with your business after seeing the ad with just a single click and get their questions answered or receive personal advice about the products listed in the advertisement, like in assisted sales.
There is also no extra information needed - customers can engage with you without having to save your (business) phone number to their contacts. Less effort means people will be more likely to actually engage with your business, increasing your audience.
WhatsApp's click to chat feature allows you to begin a chat with someone without having their phone number saved in your phone's address book. As long as you know this person’s phone number and they have an active WhatsApp account, you can create a link that will allow you to start a chat with them. By clicking the link, a chat with the person automatically opens. Click to chat works on both your phone and WhatsApp Web.
Targeted Ads and Communication
These click-to-chat ads can also engage shoppers at all funnel stages, from new customers with questions about your company to size-checks and repeat purchases from loyal customers. Meta, the organization behind Facebook, Instagram and WhatsApp, offers targeting features that let you direct ads to people at specific buying stages, so you can make the most out of your ad spend.
Keep in mind that click to WhatsApp advertisements are different from WhatsApp links, though their workings may be similar. Ads that click to WhatsApp have the added benefit that you can show more company branding in the advertisement. This will help customers recognize your brand, which in its turn will help you reach a wider audience.
Best Practices for Ads that Click to WhatsApp
Getting customers to click on your advertisements is just step one. Them engaging with your business over WhatsApp is a great opportunity to convert those conversations. But to do so, you have to nurture and build trust with your customers over messaging. Here are some best practices for succes.
Keep Your Promises
Perhaps an obvious statement, but very important. If your ad promises something to the customers that click on it, you have to make good on that promise shortly after the chat starts. Did you entice them to click on the advertisement with a promise of a discount code? Then provide them with the code. Promised to help them with questions about your products? Then don't divert them to a chatbot or employee that does not know how to handle these questions. Customers will close the chat just as easily as they started it, closing your window opportunity.
Don't Make Them Wait
Make sure that customers that click on your ad can actually engage with your brand 24/7, or you'll risk losing these shoppers. Imagine that somebody clicks on your advertisement and then gets presented with an automate message that says: "Thank you for contacting us. We'll be with your shortly." Generally, customers will wait for approximately 5 to 10 minutes before they give up. Employing a chatbot, the employee that never sleeps, can help retain these customers. A chatbot can:
Answer simple questions so these won't flood your support team's resources
Provide product recommendations and share resources based on the question of the customer
Direct customers with complex questions to a live agent
Read all about it: How to Use WhatsApp Business for Service Automation
Create New Opportunities
When customers click to your WhatsApp message, you have a golden opportunity to ask them for continued engagement - an opt-in. Customers that give you an opt-in basically give you permission to contact them regularly about your business, so you can gently nudge them through the buying funnel.
Read all about it: What Is a WhatsApp Opt-in and Why Do I Need It?
Getting Started With WhatsApp Business Platform
Do you also want to offer your customers a personalized and conversational marketing experience? With WhatsApp Business Platform, the business messaging tool for WhatsApp, you'll have the ads that link to WhatsApp feature ready to use, amongst many other powerful features and tools for conversational commerce. Interested? Read more about WhatsApp Business Platform below or contact our dedicated team (free of obligation) to discuss your specific use cases.