Learn how Conversational AI is transforming the customer experience in India, helping businesses deliver real-time, humanlike assistance through AI chatbots. Explore the types of Conversational AI practical use cases, benefits, and challenges. Gain insights on implementing AI-driven customer service to enhance engagement, efficiency, and satisfaction across industries.
Discover how WhatsApp conversational commerce is transforming sales in India. Learn how brands use agentic AI-powered chatbots, interactive messaging, and automation to improve customer engagement, reduce cart abandonment, and enhance revenue. Customized conversational commerce solutions help optimize sales, retention, and operational efficiency.
Discover how to use WhatsApp marketing automation to drive sales and conversions for your business. Learn how SMBs use automated workflows, personalized messages, and CRM integration to drive sales, conversions, and offer real-time support, benefiting India’s digital-first consumers.
Explore how agentic AI and WhatsApp solutions are transforming customer experience in India with automation, personalized responses, and multilingual support. Learn how brands enhance engagement, retention, and operational efficiency across multiple industries in sync with evolving customer expectations.
Enhance your brand’s conversion and retention rates with proven, practical digital marketing strategies. From email automation and conversational WhatsApp marketing to campaign analytics and multichannel optimization, this blog shows Indian SMBs ways to connect workflows, enhance customer experience, and achieve measurable ROI.
With the advent of ChatGPT, it feels like we’re venturing into a whole new world. Everyone can ask questions and give commands to what is perceived as an “omniscient” chatbot. Within a single week, it acquired 1 million active users. Big Tech got shaken up with Google introducing their LaMDA-based “Bard” and Bing Search incorporating GPT-4 with Bing Chat. There seems to be no limit to the enthusiasm. But what is ChatGPT? What does it mean for businesses? We discussed this with Arman van Lieshout, Product Manager at CM.com for our Conversational AI Solution.
In a world of crowded marketing messages, via a raft of platforms and channels, wouldn’t it be useful to be able to segment your customers according to their characteristics and target them with relevant messages at exactly the right time? The problem is that collecting the data, successfully categorising it, and then putting it to work is a lengthy and complex task. That’s where a Customer Data Platform, or CDP, comes in and it can make a huge difference to the interactions you have with your customers and potential customers…
WhatsApp Business gives business owners a presence on one of the world's most popular social messaging apps which allows them to communicate more effectively with their customers and help their businesses grow in the online marketplace. Here are just some of the features that have already made the WhatsApp Business Platform an essential part of people's eCommerce practices across the world.
At CM.com, we've noticed that more and more people are showing an interest in employing our chatbot as a virtual communication channel to help them streamline their eCommerce practices and improve the overall experience that they offer to their customers. However, we’ve also noticed that one or two of our clients are unsure about whether they should replace their current systems in order to do so.
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