Allow patients to confirm, reschedule, and cancel appointments through messaging channels like WhatsApp, Messenger and SMS.
Enable your patients to sign in and conduct COVID-19 screenings through Pages on their phones and improve patient engagement.
Remind patients to refill prescriptions and send them pre-and post-procedure advice as they progress through their health journey.
Help patients whilst freeing up doctors and nurses with self-service conversational AI bots for personalised healthcare experiences.
A patient-centred approach in healthcare is built on personalisation. Our platform enables healthcare providers to streamline operations for their patients.
You can read more about it in our blog.
Remind patients to refill prescriptions before their last dose and provide essential follow-up information when needed. Your pharmacy will be more efficient and enhance patient satisfaction.
Enable patients in making informed decisions. Everyone deserves the insurance and care that is best suited to their needs. Providing the best customer experience possible not only increases patient engagement and retention but also improves care.
Medical services and facilities play a critical role in providing their patients with diagnosis, treatment, and medical services. It is critical to keep clients updated at all times, which is why communication is essential.
Collaborate and share information with medical colleagues from different hospitals, and locations to provide the best treatment for patients.
You can easily work together with other skilled healthcare practitioners, other teams, and external parties such as pharmacists or blood donation agencies using Mobile Service Cloud. The options are endless: leave comments, snooze conversations or assign to the right medical colleague.
Mobile Service CloudEnable patients to connect with healthcare professionals through their preferred channels like WhatsApp, Facebook Messenger, Google Business Messages, Instagram Messaging, SMS, and more.
From remote diagnosis and consultations (through images and video clips) to allowing patients to confirm, reschedule and cancel appointments - make healthcare easier and inclusive throughout the patient's journey to recovery.
Conversational ChannelsCreate a conversational bot that is intelligent and personalised, saving time and improving patient outcomes.
Questions and inquiries can be handled quickly and effectively with the integration of AI Chatbots into WhatsApp. From self service COVID-19 screening, appointment reminders to notifications, such as prescription ready alerts, route patients to the best-skilled doctors or nurses based on past needs.
Conversational AI CloudThe GGD West-Brabant launched GGDChat for contact tracing, using an AI-powered Chatbot during the COVID-19 pandemic.
Amphia uses RCS messaging to optimise communication with patients to support them throughout their healthcare journey.
Jacaranda Health uses the WhatsApp Business solution to enrol women in PROMPTS, an SMS-based platform designed to enhance care-seeking behaviour during and after pregnancy.
Looking for a smart and capable employee that never sleeps? A little helper that can take over all your menial and repetitive tasks to make your life a little easier? One that will continuously learn and improve itself to keep assisting you the best it can? This may sound like a dream (and an unrealistic one at that), but it's much closer to reality than you might realise! Discover agentic AI!
As we begin 2025, the customer experience (CX) landscape is moving faster than ever. Significant progress is being made in advancing Generative AI towards Agentic AI, driving efficiencies from service to marketing, Apple has also launched RCS on iOS, leading to new channels to engage customers, and finally, businesses are using automation to meet customers’ demands of personalised interactions and instant responses across every channel.
Your contact page is the ultimate business card for your customer service and provides a direct connection to your customer service team. It's a crucial part of the customer experience where you have the chance to significantly enhance the experience right away! To make this happen, the page needs to be well-designed. In this blog, you'll discover 8 steps you can take to make your contact page irresistible!
The holiday season is right around the corner, and it comes with a golden opportunity to connect with your customers in meaningful and personalised ways. Messaging channels like WhatsApp and SMS can help you create an unforgettable customer experience this Festive Season. Stand out by sending curated offers, support, smart deals and festive cheer directly to the phones of your customers. Learn how to leverage channels will not only enhance customer satisfaction but also drive sales during the busiest time of the year.
Verifying online users and accounts has become indispensable in today's business landscape. You want to know who has access to your (online) services and data, but even if you couldn't care less, rules and regulations will definitely care! Whether it's to protect yourself and your customers from harm, or making sure you abide by the local law - making sure you know who the person on the other end of the internet is, is paramount.
Black Friday is a huge shopping event, drawing crowds of eager shoppers hunting for deals. But after the frenzy fades, the real challenge begins: turning one-time shoppers into loyal, repeat customers. Customer retention is vital for long-term success and post-Black Friday is the perfect time to build lasting relationships. So, how can your business retain customers post-Black Friday? In this blog, we’ll explore how to make it happen.
WhatsApp Pricing is based on conversation categories with corresponding fees. Read all about the pricing model in this blog. Meta has announced some upcoming pricing changes for 2024 and 2025. Find out what those changes mean for you!
Black Friday 2024 is just around the corner, bringing with it a great opportunity for retailers to maximise their sales. However, standing out in such a competitive event isn’t easy. Consumers expect attractive offers, fast deliveries, and top-notch customer support. In this article, we’ll show you how to simplify the purchasing process during Black Friday, optimising everything from promotions to logistics and 24/7 customer service. Discover the best strategies to ensure a seamless experience and increase customer loyalty. Don’t fall behind this Black Friday!
Customer communication via text messaging has become an integral part of the modern business landscape. In recent years however, criminals have figured out that they can abuse SMS communication to scam both your business and your customers out of data and money. But not to worry, there's a new, convenient, and fast verification method that can help secure your online accounts: Number Verify!
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