Shaping healthcare service and patient engagement

Engage in conversations anywhere with your patients during their healthcare journey.

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Industries next icon Healthcare

Appointment Scheduling

Allow patients to confirm, reschedule, and cancel appointments through messaging channels like WhatsApp, Messenger and SMS.

Touchless Screenings

Enable your patients to sign in and conduct COVID-19 screenings through Pages on their phones and improve patient engagement.

Automated Omnichannel

Remind patients to refill prescriptions and send them pre-and post-procedure advice as they progress through their health journey.

Chatbot Conversations

Help patients whilst freeing up doctors and nurses with self-service conversational AI bots for personalised healthcare experiences.

You deliver the experience,we deliver the tools

A patient-centred approach in healthcare is built on personalisation. Our platform enables healthcare providers to streamline operations for their patients.

You can read more about it in our blog.

Instant and effective patient contact with CM.com

Pharmacists

Pharmacists

Remind patients to refill prescriptions before their last dose and provide essential follow-up information when needed. Your pharmacy will be more efficient and enhance patient satisfaction.

Medical Insurance

Medical Insurance

Enable patients in making informed decisions. Everyone deserves the insurance and care that is best suited to their needs. Providing the best customer experience possible not only increases patient engagement and retention but also improves care.


Healthcare Services and Facilities

Healthcare Services and Facilities

Medical services and facilities play a critical role in providing their patients with diagnosis, treatment, and medical services. It is critical to keep clients updated at all times, which is why communication is essential.

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Collaborate with other healthcare providers

Collaborate and share information with medical colleagues from different hospitals, and locations to provide the best treatment for patients.

You can easily work together with other skilled healthcare practitioners, other teams, and external parties such as pharmacists or blood donation agencies using Mobile Service Cloud. The options are endless: leave comments, snooze conversations or assign to the right medical colleague.

Mobile Service Cloud

Connect with patients on every channel

Enable patients to connect with healthcare professionals through their preferred channels like WhatsApp, Facebook Messenger, Google Business Messages, Instagram Messaging, SMS, and more.

From remote diagnosis and consultations (through images and video clips) to allowing patients to confirm, reschedule and cancel appointments - make healthcare easier and inclusive throughout the patient's journey to recovery.

Conversational Channels
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Automate patient contact centre

Create a conversational bot that is intelligent and personalised, saving time and improving patient outcomes.

Questions and inquiries can be handled quickly and effectively with the integration of AI Chatbots into WhatsApp. From self service COVID-19 screening, appointment reminders to notifications, such as prescription ready alerts, route patients to the best-skilled doctors or nurses based on past needs.

Conversational AI Cloud

Latest articles

Conversational AI Cloud web conversations blog woman chatting chatbot
Mar 11, 2024 • Chatbots

6 steps to MSP profitability with AI Chatbots

As the Managed Service Provider (MSP) landscape continues to evolve, staying ahead means embracing innovative solutions that not only enhance efficiency but also elevate customer service to new heights. Enter AI Chatbots from CM.com – a game-changing tool that can revolutionise how MSPs interact with clients. In this blog, we’ll provide you with a comprehensive roadmap consisting of six steps to boost profitability using AI Chatbots from CM.com.

how-popular-is-sms
Mar 01, 2024 • SMS

How popular is SMS in 2024 and how does it add value to businesses?

SMS is one of the oldest messaging services, and the rise of instant messaging apps definitely made a dent in SMS traffic. Contrary to the newer apps with their rich features, SMS is quite basic with; plain text messages, no fluff and a character limit of 160. Regardless, SMS is still one of the most impactful communication channels today. Read all about SMS statistics and its continued value for modern business communication.

The Benefits of A2P Messaging
Feb 28, 2024 • SMS

The benefits of A2P Messaging for business

Amid the thicket of technology TLAs with 2 in them (B2B, P2P, 2FA,...) is one of the simplest A2P messaging, or “Application-to-Person”. You may not be familiar with the acronym, but it’s probably touched your life several times in the last week alone. Let’s see why A2P remains relevant as a messaging technology today.

WhatsApp Pay
Feb 26, 2024 • WhatsApp

Rich, flexible, and functional interactions with WhatsApp Flows

The WhatsApp Business Platform is adding another new and exciting feature to its repertoire: WhatsApp Flows. What is it and what can your business do with it? Let's take a look!

WhatsApp vs Facebook Messenger
Feb 12, 2024 • Instant Messaging

WhatsApp vs Facebook Messenger: Which messaging channel is best for what?

WhatsApp and Facebook Messenger are both established messaging channels for customer engagement, but what are the differences? Lets look at what the advantages are of each channel and which situations call for which channel. Let's dive in.

blog-featured-sms-ecommerce
Feb 09, 2024 • SMS

SMS for e-commerce: Create a successful e-commerce strategy with SMS

Want to grow your business? Then customer contact is key. Now that everybody and everything is connected to each other via these powerful little computers in our hands, the way you communicate with customers is becoming increasingly important for your success. Read all about how you can use SMS to elevate your customer contact, drive sales and create a loyal customer base.

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Feb 05, 2024 • WhatsApp

Drive engagement and convert your conversations with WhatsApp Carousel

Are you talking to your customers on WhatsApp? You really should! WhatsApp Business Platform, the business communication platform of one of the most popular messaging channels in the world today, has a wide selection of powerful engagement tools to enhance customer communication and boost sales. And they've added another innovative feature under their belt: WhatsApp Carousel.

Ads That Click to WhatsApp
Feb 05, 2024 • Marketing

Ads that click to WhatsApp: What are they and what are the benefits?

Successful marketing means creating personal and conversational experiences for your customers. And what better place to meaningfully connect to your customers than on their favourite social media channels such as Facebook, Instagram and WhatsApp? With ads that click to WhatsApp, aka click-to-chat WhatsApp ads, you can offer your customers the direct and personal engagement that they crave.

WhatsApp vs SMS: A Comparison For Businesses
Jan 19, 2024 • SMS

WhatsApp vs SMS: A comparison for businesses

WhatsApp and SMS are both immensely popular messaging channels. Both have their own unique traits, use cases, and added business value. We can all acknowledge this, but what exactly are the differences between them? What are the similarities? And more importantly, which one will add the most value to your business? In this blog we'll dive into the world of WhatsApp vs SMS and the benefits of both.

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