Shaping healthcare service and patient engagement

Engage in conversations anywhere with your patients during their healthcare journey.

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Industries next icon Healthcare

Appointment Scheduling

Allow patients to confirm, reschedule, and cancel appointments through messaging channels like WhatsApp, Messenger and SMS.

Touchless Screenings

Enable your patients to sign in and conduct COVID-19 screenings through Pages on their phones and improve patient engagement.

Automated Omnichannel

Remind patients to refill prescriptions and send them pre-and post-procedure advice as they progress through their health journey.

Chatbot Conversations

Help patients whilst freeing up doctors and nurses with self-service conversational AI bots for personalised healthcare experiences.

You deliver the experience,we deliver the tools

A patient-centred approach in healthcare is built on personalisation. Our platform enables healthcare providers to streamline operations for their patients.

You can read more about it in our blog.

Instant and effective patient contact with CM.com

Pharmacists

Pharmacists

Remind patients to refill prescriptions before their last dose and provide essential follow-up information when needed. Your pharmacy will be more efficient and enhance patient satisfaction.

Medical Insurance

Medical Insurance

Enable patients in making informed decisions. Everyone deserves the insurance and care that is best suited to their needs. Providing the best customer experience possible not only increases patient engagement and retention but also improves care.


Healthcare Services and Facilities

Healthcare Services and Facilities

Medical services and facilities play a critical role in providing their patients with diagnosis, treatment, and medical services. It is critical to keep clients updated at all times, which is why communication is essential.

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Collaborate with other healthcare providers

Collaborate and share information with medical colleagues from different hospitals, and locations to provide the best treatment for patients.

You can easily work together with other skilled healthcare practitioners, other teams, and external parties such as pharmacists or blood donation agencies using Mobile Service Cloud. The options are endless: leave comments, snooze conversations or assign to the right medical colleague.

Mobile Service Cloud

Connect with patients on every channel

Enable patients to connect with healthcare professionals through their preferred channels like WhatsApp, Facebook Messenger, Google Business Messages, Instagram Messaging, SMS, and more.

From remote diagnosis and consultations (through images and video clips) to allowing patients to confirm, reschedule and cancel appointments - make healthcare easier and inclusive throughout the patient's journey to recovery.

Conversational Channels
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Automate patient contact centre

Create a conversational bot that is intelligent and personalised, saving time and improving patient outcomes.

Questions and inquiries can be handled quickly and effectively with the integration of AI Chatbots into WhatsApp. From self service COVID-19 screening, appointment reminders to notifications, such as prescription ready alerts, route patients to the best-skilled doctors or nurses based on past needs.

Conversational AI Cloud

Latest articles

engage-platform-effect-customer-service
May 10, 2024 • CM.com

Happy clients, happy agents: The "platform effect" in customer service

As a member of the customer service team, you stand on the front lines of customer interaction every day. In a world where customers demand quick and personalised service - long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organisation and deliver the best answers and service possible. It’s incredibly satisfying to see a customer leave a conversation happier and eager to purchase your product. Your efforts can significantly enhance the customer experience, but you need the right tools to truly excel. Integrating these tools into a platform amplifies your capabilities and lets you experience the power of the platform effect.

SMS Security
May 10, 2024 • SMS

Optimise the customer experience with valuable insights and direct live support via SMS

Add SMS to your contact centre and help your agents to connect with your customers on the most reliable channel. Tackle more conversations at a time without losing the important personal touch, and gain valuable insights with streamlined SMS feedback surveys to enhance customer satisfaction rates.

Aplicación de WhatsApp Business Platform para eCommerce
May 08, 2024 • WhatsApp

Quality customer engagement with the WhatsApp Business Platform

We all want to get our messages out there. We want to engage with our customers, raise brand awareness, and connect with our target audience. WhatsApp Business Platform helps you safeguard the way you communicate with existing and potential customers, making sure that you provide them with a meaningful and relevant customer experience to help grow your business.

Why You Need RCS to Boost Sales
May 03, 2024 • RCS

The value of RCS in retail & eCommerce

RCS, or Rich Communication Services, is the latest evolution in text messaging, and it's well on its way to becoming the world's biggest messaging channel. There’s never been a better time to explore what RCS can do for your business.

blog-email-open-rates
Mar 27, 2024 • Conversational AI

Navigating AI Adoption in South Africa

In this ever evolving landscape, businesses that proactively invest in AI capabilities stand to gain a significant competitive edge in the years to come. By embracing AI as a strategic imperative and overcoming the hurdles to adoption, South African businesses can unlock new opportunities, drive innovation, and position themselves for success in the digital era.

Conversational AI Cloud web conversations blog woman chatting chatbot
Mar 11, 2024 • Chatbots

6 steps to MSP profitability with AI Chatbots

As the Managed Service Provider (MSP) landscape continues to evolve, staying ahead means embracing innovative solutions that not only enhance efficiency but also elevate customer service to new heights. Enter AI Chatbots from CM.com – a game-changing tool that can revolutionise how MSPs interact with clients. In this blog, we’ll provide you with a comprehensive roadmap consisting of six steps to boost profitability using AI Chatbots from CM.com.

how-popular-is-sms
Mar 01, 2024 • SMS

How popular is SMS in 2024 and how does it add value to businesses?

SMS is one of the oldest messaging services, and the rise of instant messaging apps definitely made a dent in SMS traffic. Contrary to the newer apps with their rich features, SMS is quite basic with; plain text messages, no fluff and a character limit of 160. Regardless, SMS is still one of the most impactful communication channels today. Read all about SMS statistics and its continued value for modern business communication.

The Benefits of A2P Messaging
Feb 28, 2024 • SMS

The benefits of A2P Messaging for business

Amid the thicket of technology TLAs with 2 in them (B2B, P2P, 2FA,...) is one of the simplest A2P messaging, or “Application-to-Person”. You may not be familiar with the acronym, but it’s probably touched your life several times in the last week alone. Let’s see why A2P remains relevant as a messaging technology today.

WhatsApp Pay
Feb 26, 2024 • WhatsApp

Rich, flexible, and functional interactions with WhatsApp Flows

The WhatsApp Business Platform is adding another new and exciting feature to its repertoire: WhatsApp Flows. What is it and what can your business do with it? Let's take a look!

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