Tag "Customer Experience"

SaaS update about Generative AI Engine now live

Sep 15, 2023 • Customer Experience

CM.com celebrates launch of Generative AI Engine: revolutionising customer engagement

CM.com is pleased to announce the successful launch of its innovative Generative AI capabilities. This release represents the latest advancement in CM.com’s ongoing AI investment efforts.

research report about personalization press release

Jun 26, 2023 • Customer Experience

CM.com Research on Personalization: Are Retailers Getting It Right?

Consumers today expect personalized experiences throughout their customer journey. Numerous retailers are falling short of meeting these expectations, but a recent study conducted by CM.com sheds light on the potential for improving overall brand perception by enhancing consumer experiences with personalization opportunities.

Juniper recognizes CM.com as leader in CCaaS market

Aug 16, 2022 • Customer Experience

Juniper Recognises CM.com as Leader in CCaaS Market

Juniper Research ranks CM.com, a global leader in cloud software for conversational commerce, as a leader in the Contact Center-as-a-Service (CCaaS) market.