The WhatsApp Business Solution via CM.com is a valuable and powerful tool for high volume business to customer communication and contact centers with multiple agents - make the most of every customer interaction by delivering exceptional support via WhatsApp.
With the CM.com WhatsApp for Business API, connect with your customers globally in their favorite messaging app.
Using WhatsApp for your business messaging opens the door for better communication with your customers, and reduces pressure on your customer support team...helping your brand establish loyalty and satisfaction.
From alerts to general support queries, exceed expectations with the WhatsApp Business Solution:
Alerts and notifications: From flights to bookings.
Customer support: Help customers with two-way conversations.
SMS Fall-Back: Ensure deliverability despite limited networks.
WhatsApp allows you to amplify your communication with rich content like pictures, videos, locations, and more.
With your business account you can set-up quick replies, indicate opening hours, show your address and link to your website. If your customers are not ready to make a purchase, they can get in touch with you to find that extra bit of information and support needed. Use the WhatsApp messaging app for:
Alerts: Updates, changes or reminders, alert when it matters
Customer Support: Talk with your customers and deliver support
Rich Content: Solving problems is easiest when you can use RC
Notifications: Reminders of deliveries, orders, and appointments
Send images, videos, audios, and documents to complete processes faster.
Share location information in real-time to enhance delivery experiences.
Use the contact array to send contact information to your users.
Securely protect customer accounts with two factor authentication.
Build a chatbot to assist users with getting FAQs answered faster.
Send Messages via CM's WebApp or via API
Mobile Service Cloud for Multi-Channel Messaging: Communicate with your customers via WhatsApp from a single web interface and also manage all your messaging channels through a single inbox.
CM.com's Business Messaging API for Your Environment: Send messages from your own system so you can have two-way conversations via SMS, WhatsApp, Apple Messages for Business, RCS, & more.
Our selected business partners also have the WhatsApp Business Solution integrated in their software and offer their customers direct access via an easy integration. Talk to our specialists.
There are two ways to communicate with your customer. Once a customer opts-in to receiving messages from your business, you can initiate a conversation by sending messages and notifications via so-called Messages Templates, or the customer can initiate a conversation with your business. By making smart use of Message Templates and the Customer Care Window, you can use WhatsApp as an easy and user friendly channel for customer care.
Whenever your customer contacts or replies to you, a customer care window is opened. You are not limited to the pre-approved Message Templates, though Message Templates are possible as well.
If you want to reach out to your customer first – once you have received an opt-in from them to do so - you can make use of the so-called Message Templates or pre-approved messages.
Once your account is approved, you can start sending messages. Use CM.com's Mobile Service Cloud to unify multiple messaging channels in one inbox, or integrate via our WhatsApp API.
If you have questions about implementing WhatsApp as communication channel for your business, reach out to us directly via WhatsApp! Simply scan the QR code on the right. WhatsApp will open automatically and you can chat directly with one of our dedicated team members.
Don't have WhatsApp? Get a demo to see how your business and customers get maximum benefit.
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Customers turn to a multitude of chat apps to reach out to you for support. Availability on WhatsApp Business, Apple Messages for Business, Viber and SMS is the new standard. How do you support all those channels, while efficiently handling queries on this multitude of channels?
By adding Mobile Service Cloud, you can access, run, and manage all your multi-channel conversations in a single inbox. Customer Contact is 100% web-based and allows you to add and customize the messaging channels of your choice. Connect your top channels to simplify customer communications, and your business messaging.
In this guide you will find everything there is to know about WhatsApp Business API. You'll learn why WhatsApp Business Solution is the way to grow your business by delivering exceptional customer service.
Download GuideStart Using WhatsApp for Business, Today
To kickstart the process, register for your free account on the CM.com platform. If you're an existing customer, simply log in to get started.
Once you've logged in to the platform, select the "Channels" section in your dashboard. Request access to your WhatsApp for Business account via the WhatsApp icon.
After you've entered all the required information, our team will submit your request to WhatsApp, directly to ensure rapid turnaround. We'll keep you updated through the onboarding process.
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