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WhatsApp Business API: #1 Customer Support Channel.

Send notifications with our WhatsApp Business API or streamline omni-channel conversations with our Customer Contact tool.

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Experience the Power of the WhatsApp Business Solution

The WhatsApp Business Solution via CM.com is a valuable and powerful tool for high volume business to customer communication and contact centers with multiple agents - make the most of every customer interaction by delivering exceptional support via WhatsApp.

Example of WhatsApp Business

Minimize Friction and Grow Your Customer Reach

With the CM.com WhatsApp for Business API, connect with your customers globally in their favorite messaging app.

Using WhatsApp for your business messaging opens the door for better communication with your customers, and reduces pressure on your customer support team...helping your brand establish loyalty and satisfaction.

From alerts to general support queries, exceed expectations with the WhatsApp Business Solution:

  1. Alerts and notifications: From flights to bookings.

  2. Customer support: Help customers with two-way conversations.

  3. SMS Fall-Back: Ensure deliverability despite limited networks.

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Enhance Customer Experience with WhatsApp for Business

WhatsApp allows you to amplify your communication with rich content like pictures, videos, locations, and more.

With your business account you can set-up quick replies, indicate opening hours, show your address and link to your website. If your customers are not ready to make a purchase, they can get in touch with you to find that extra bit of information and support needed. Use the WhatsApp messaging app for:

  1. Alerts: Updates, changes or reminders, alert when it matters

  2. Customer Support: Talk with your customers and deliver support

  3. Rich Content: Solving problems is easiest when you can use RC

  4. Notifications: Reminders of deliveries, orders, and appointments

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Get Real-time Notifications & Support via Chatbot or Agents

Media

Send images, videos, audios, and documents to complete processes faster.

Location

Share location information in real-time to enhance delivery experiences.

Contacts

Use the contact array to send contact information to your users.

User Verification

Securely protect customer accounts with two factor authentication.

Chatbots

Build a chatbot to assist users with getting FAQs answered faster.

Access WhatsApp for Business via Our Platform or Yours

Send Messages via CM's WebApp or via API

One Contact Center Platform

Mobile Service Cloud for Multi-Channel Messaging: Communicate with your customers via WhatsApp from a single web interface and also manage all your messaging channels through a single inbox.

To Mobile Service Cloud

Simple Integration via API

CM.com's Business Messaging API for Your Environment: Send messages from your own system so you can have two-way conversations via SMS, WhatsApp, Apple Business Chat, RCS, & more.

To Our API Docs

Selected Software Plugins

Our selected business partners also have the WhatsApp Business Solution integrated in their software and offer their customers direct access via an easy integration. Talk to our specialists.

Get Your Integration

2 Ways to Communicate with Customers via WhatsApp

There are two ways to communicate with your customer. Once a customer opts-in to receiving messages from your business, you can initiate a conversation by sending messages and notifications via so-called Messages Templates, or the customer can initiate a conversation with your business. By making smart use of Message Templates and the Customer Care Window, you can use WhatsApp as an easy and user friendly channel for customer care.

Get More from WhatsApp to Accelerate Your Customer Service

Once your account is approved, you can start sending messages. Use CM.com's Mobile Service Cloud to unify multiple messaging channels in one inbox, or integrate via our WhatsApp API.

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CM.com is a WhatsApp for Business Solution Provider

If you have questions about implementing WhatsApp as communication channel for your business, reach out to us directly via WhatsApp! Simply scan the QR code on the right. WhatsApp will open automatically and you can chat directly with one of our dedicated team members.

Don't have WhatsApp? Get a demo to see how your business and customers get maximum benefit.

(Your number will not be used for advertising purposes, it will be deleted immediately after contact).

Get Your Free DemoSend a WhatsApp to CM.com
Customer Contact

CM.com WebApp: One Inbox for All Channels & Conversations

Customers turn to a multitude of chat apps to reach out to you for support. Availability on WhatsApp Business, Apple Business Chat, Viber and SMS is the new standard. How do you support all those channels, while efficiently handling queries on this multitude of channels?

By adding Mobile Service Cloud, you can access, run, and manage all your multi-channel conversations in a single inbox. Customer Contact is 100% web-based and allows you to add and customize the messaging channels of your choice. Connect your top channels to simplify customer communications, and your business messaging.

Customize Your ChannelsTo Mobile Service Cloud

Download the Guide: WhatsApp Business API

WhatsApp Business Guide

The New Way to Reach Your Customers

In this guide you will find everything there is to know about WhatsApp Business API. You'll learn why WhatsApp Business Solution is the way to grow your business by delivering exceptional customer service.

Download Guide

Get Started in 3 Easy Steps...

Start Using WhatsApp for Business, Today

Create Your CM.com Account

To kickstart the process, register for your free account on the CM.com platform. If you're an existing customer, simply log in to get started.

Get Started, Now!

Request Channel Access

Once you've logged in to the platform, select the "Channels" section in your dashboard. Request access to your WhatsApp for Business account via the WhatsApp icon.

Let Us Support You

After you've entered all the required information, our team will submit your request to WhatsApp, directly to ensure rapid turnaround. We'll keep you updated through the onboarding process.

Latest Articles

WhatsApp QR Code Ideas to Build a Healthy Contact List

Sep 21, 2021 • WhatsApp
When it comes to creating the path of least resistance, today’s technology has it in the bag. Much of the reason for this is because it’s just so difficult to gain and keep customers in this enormously competitive business world. Therefore, making every experience that they have with us a seamless and pleasurable one is pretty important.

Wave Goodbye To Queuing And Crowded Bars At Your Events With Mobile Order

Sep 17, 2021 • WhatsApp
Whether it’s a football match, music festival, or classical concert, there’s nothing more annoying than standing at a crowded bar, fighting to get the barkeeper’s attention for a drink while you miss big chunks of the event. After all, it’s the reason you’re there in the first place. So how do we solve this? Let’s start by looking at something almost all visitors take to events with them: a smartphone. It is already widely used for e-ticketing, so why not also for ordering food and drinks, too? This is where CM.com’s Mobile Order product comes in. The exciting thing is that reducing queuing time isn’t the only benefit this technology can bring events organizers. Let’s take a closer look…

How to make flexibility the key to every successful marketing strategy

Sep 15, 2021 • WhatsApp
It’s widely accepted that change is the only constant in the modern business environment (Forbes, 2017). If businesses don't build marketing strategies with built-in flexibility, they won’t be able to adapt to and respond to this change. You can have the best marketing strategy in the world, but if it doesn’t allow you to take advantage of an opportunity in almost real time, or change your messaging based on fluctuating market conditions, it won’t be successful for long. Changes in consumer behavior or new competitive offerings can make any good marketing strategy obsolete, but the ability to adapt allows businesses to respond to problems and seize new opportunities the moment they arise. Here is how modern communications platforms help businesses identify opportunities and respond with flexibility to give them a competitive advantage.

New in Mobile Marketing Cloud: free-form WhatsApp messaging

Aug 30, 2021 • WhatsApp
WhatsApp is one of the most popular mobile messaging channels for businesses to engage with their audience. However, WhatsApp requires that business-initiated messages are templated and pre-registered, with the exception of messages sent as a reply to a user-initiated message. In this article, we'll take a closer look at the possibilities of user-initated messages (free-form messages).

Get Started with Interactive WhatsApp Messages

Aug 13, 2021 • WhatsApp
Since WhatsApp Business launched a few years ago, it has quickly become one of the most popular choices for business communication. Because of this, WhatsApp has expanded its business tools and added interactive WhatsApp messages.

WhatsApp Chatbot: Best Practices

Aug 12, 2021 • WhatsApp
Pretty sure that you’ve heard of chatbots before. The employee that never sleeps can be a very valuable tool for your customer service, with personalized user journeys and automation to really get the job done online. But did you know that chatbots can also be employed on WhatsApp?

WhatsApp for Business: The New Way to Engage with Your Customers

Jul 20, 2021 • WhatsApp
The popularity of WhatsApp as a mobile messaging app is steadily growing and with good reason. With 2 billion active daily users sending 65 billion messages every day, in 180 countries and 60 languages, it’s no surprise that Facebook (the developers behind WhatsApp) expanded their platform to include a business application: WhatsApp Business.

WhatsApp Business: More Types of Proactive Messages Now Available

Jul 14, 2021 • WhatsApp
Have you heard? WhatsApp allows more types of proactive messages to its services and that’s awesome news for your business! It means that you will be able to serve your customers more information they choose to receive.

Platform Updates: March 2021

Mar 24, 2021 • WhatsApp
Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.
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