WhatsApp business messaging, opens the door for better communication with your customers and reduces pressure on your customer support team. Superior customer experience can help establish brand loyalty and customer satisfaction.
From alerts to general support queries, exceed expectations with the WhatsApp Business Solution:
Alerts and notifications: Keep your customers up to date
Customer support: Help customers with two-way conversations.
SMS Fall-Back: Ensure deliverability.
WhatsApp allows you to personalize your communication with rich content such as pictures, videos, locations, and more.
With your business account you can set up quick replies, indicate hours of operation, show your address and link to your website. If your customers are not ready to make a purchase, they can easily ask you questions directly through WhatsApp.
Alerts: Updates, changes or reminders, alert when it matters
Customer Support: Talk with your customers and deliver support
Rich Content: Solving problems is easiest when you can use RC
Notifications: Reminders for deliveries, orders, and appointments
Send images, videos, audio, or documents to address queries faster.
Share location information in real-time to enhance delivery experiences.
Use the contact array to send contact information to your users.
Securely protect customer accounts with two factor authentication.
Build a chatbot to assist users with answering FAQs.
Send Messages with our app or API
Mobile Service Cloud for Omnichannel Messaging: Communicate with your customers on WhatsApp from a single web interface and manage all your messaging channels in a single inbox.
CM's Business Messaging API for Your Environment: Send messages from your own system so you can have two-way conversations on SMS, Apple Messages for Business, RCS, & more.
Our WhatsApp Business API integrates with your software and allows you to easily communicate with customers through WhatsApp.
There are two ways to connect with your client. when a client opts-in to receiving messages, you can initiate a conversation through Messages Templates, or the they can initiate a conversation.
Whenever your customer contacts or replies to you, a customer care window is opened. You are not limited to the pre-approved Message Templates
If you want to reach out to your customer first, you can make use of the Message Templates or pre-approved messages.
If you have questions about implementing WhatsApp as communication channel for your business, reach out to us directly via WhatsApp! Simply scan the QR code on the right. WhatsApp will open automatically, and you can chat directly with one of our WhatsApp Business Solution experts.
Don't have WhatsApp? Get a demo to see how your business and customers will benefit.
(Your number will not be used for advertising purposes; it will be deleted immediately after contact).Get Your Free DemoSend a WhatsApp to CM.com
Customers turn to multiple chat applications to reach out to businesses for support. Availability on WhatsApp Business, Apple Messages for Business, Viber and SMS is the new standard. How do you support all those channels, while efficiently handling queries across channels?
By adding Mobile Service Cloud, you can access, run, and manage all your multi-channel conversations in a single inbox. Customer Contact is 100% web-based and allows you to add and customize the messaging channels of your choice. Connect your top channels to simplify customer communications, and your business messaging.Customize Your ChannelsTo Mobile Service Cloud
In this guide you will find everything there is to know about WhatsApp Business API. You'll learn why WhatsApp Business Solution is the way to grow your business by delivering exceptional customer service.Download Guide
Start Using WhatsApp for Business, Today
To kickstart the process, register for your free account on the CM.com platform. If you're an existing customer, simply log in to get started.
Once you've logged in to the platform, select the "Channels" section in your dashboard. Request access to your WhatsApp for Business account via the WhatsApp icon.
After you've entered all the required information, our team will submit your request to WhatsApp, directly to ensure rapid turnaround. We'll keep you updated through the onboarding process.
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