About CM.com

CM.com (AMS: CMCOM) is a global leader in cloud software for conversational commerce that enables businesses to deliver a superior customer experience.

AWARDS & RECOGNITIONS

future digital awards
juniper research
451 research
gartner
frost sullivan
idc

CM.com at a Glance

CM.com (Euronext Amsterdam: CMCOM) is a global leader in cloud software for conversational commerce that enables businesses to deliver a superior customer experience.

Our communications and payments platform empowers marketing, sales, and customer support to automate engagement with customers across multiple mobile channels, blended with seamless payment capabilities that drive sales, gain customers and increase customer happiness.

At the Forefront of Innovation

2024 Key Figures

Total Gross Profit: € 83.1 million (+6%)

  1. € 33.7 million Annual Recurring Revenues (+6%)

  2. € 2,818 million total payments processed (+14%)

  3. 19.3 million number of tickets (+4%)

  4. 8.3 billion messages (+18%)

  5. 246.5 million voice minutes (-19%)

Annual Report 2024FY 2024 Key figures

CM.com Facts

Breda, Netherlands

Full-time equivalent

Local presence

Euronext Amsterdam

Core revenue 2023

Local Presence Worldwide

Local Presence Worldwide

BUSINESSES WHO TRUST IN US

takeaway.com
mediamarkt
bmw group
bmw logo
mini cooper
hellopaisa
radius
etam
cordaid
Tech and Security

Tech & Security

  1. 24/7 monitoring, virtual servers & high speed storage

  2. Privately owned cloud platform and software, developed in-house

  3. Guaranteed scalability, time to market, global redundancy

  4. ISO certified, GDPR compliant, PCI-DSS certified

Making Life Easier, Safer, and More Beautiful

SMS Highstreet club message

It All Started With 1 SMS

The story of CM.com started back in 1999, with this one message: “Will you join me at Highstreet?”. This was the SMS Gilbert Gooijers sent to Jeroen van Glabbeek.

Starting out as Club Message, co-founders Jeroen and Gilbert introduced sending SMS messages to groups in 1999. This was used to inform visitors of discotheques in the Benelux on guest DJs, time-tables, contests, discounts, and more weekend news; right on the exact moment, it matters for the visitor.

Read the CM.com Story
Work at CM.com

Work @ CM.com

Fulfill your job with your own insights, skills, and knowledge in an inspiring work environment. Flexible working hours, fresh lunch provided, and many opportunities for personal growth!

We embrace a friendly and professional working environment and want to give you the freedom to shape your own job based on your skills and knowledge.

Do you have what it takes? Find out more about the team you should be part of.

See our open vacancies

Latest Articles

blog-ai-agent-creation
Mar 18, 2025 • AI

How to Create AI Agents in Five Easy Steps

AI agents are your virtual helpers. Digital employees designed to perform specific tasks within an Agentic AI framework. What type of tasks? Anything you can think of: Analyzing data, writing emails, automating cancel or renewal processes, creating tickets, and so on and on and on. But how do you create these AI agents? Let us show you how.

featured image agents of chance blog 2025  AI
Mar 13, 2025 • CM.com

Agents of Change

A contemplation on CM.com in the era of AI Agents.

halo
Feb 18, 2025 • CM.com

Agentic AI Agents: Helping You Get Things Done

Looking for a smart and capable employee that never sleeps? A little helper that can take over all your menial and repetitive tasks to make your life a little easier? One that will continuously learn and improve itself to keep assisting you the best it can? This may sound like a dream (and an unrealistic one at that), but it's much closer to reality than you might realize! Discover Agentic AI!

blog-email-open-rates
Jan 13, 2025 • Customer Experience

Customer engagement technology trends in 2025

As we begin 2025, the customer experience (CX) landscape is moving faster than ever. Significant progress is being made in advancing Generative AI towards Agentic AI, driving efficiencies from service to marketing, Apple has also launched RCS on iOS, leading to new channels to engage customers, and finally, businesses are using automation to meet customers’ demands of personalized interactions and instant responses across every channel.

Unified Messaging With RCS on iOS
Nov 25, 2024 • Messaging

Unified Messaging with RCS on iOS

RCS is a rising star among the messaging channels. It combines the reliability of the SMS network with the added benefits of rich media and other modern messaging features. Its only hiccup was reach - iOS didn't support RCS. Until now.

engage-platform-effect-customer-service
May 09, 2024 • CM.com

Happy clients, happy agents: the platform effect in customer service

As a member of the customer service team, you stand on the frontline of customer interaction every day. In a world where customers demand quick and personalized service, long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organization and deliver the best answers and service possible.

Education Technology
Apr 03, 2024 • AI

How to use AI to improve customer service

Meeting customers' expectations remains the biggest challenge in service. Speed, convenience, and accurate responses are critical to achieving this. With the power of AI, customer questions can be identified, categorized, and resolved more quickly. Plus, your organization is continuously fed with data to improve the entire customer journey.

WhatsApp vs Facebook Messenger
Jan 18, 2024 • Messaging

WhatsApp vs Facebook Messenger: Which Messaging Channel is Best for What?

WhatsApp and Facebook Messenger are both established messaging channels for customer engagement. But what are the differences? Which advantages does each channel have for what business use case? Let's dive into the details

Ads That Click to WhatsApp
Jan 18, 2024 • Marketing

Ads That Click to WhatsApp: What Are They and What Are the Benefits?

Successful marketing means creating personal and conversational experiences for your customers. And what better place to meaningfully connect to your customers than on their favorite social media platforms and channels such as Facebook, Instagram and WhatsApp? With ads that click to WhatsApp, aka click-to-chat WhatsApp ads, you can offer your customers the direct and personal engagement that they crave. Read all about it!