The US is the 2nd biggest e-commerce market in the world, behind China (Statista).
of online traffic to retailers and 53% of all retail sales happen via mobile devices (salecycle)
of shoppers feel uncomfortable in-store post-COVID (EY Future Consumer Index report)
of millennials have used a chatbot and 70% reported a positive experience (Forbes)
Wouldn’t your team’s time be better spent creating meaningful moments with your customers rather than dealing with the everyday?
Once you begin to automate, your processes, you give your team the gift of time. And when you give them the time to interact with customers in a meaningful way, great things can happen.Mobile Service Cloud
As Missguided began to experience tremendous growth, the main contact channels – live chat, email and social – became flooded. The answer was simple. A chatbot reduced the burden on customer service team and allowed them to focus on what really matters.
80% of engagements now happen via a chatbot
14% reduction in contacts and the associated costs
8 weeks to complete the project
“Every decision we made prior and post implementation was data driven. If you work with the data, the results will follow.”
“Mobile Service Cloud enables you to snooze a message so that it will pop back up, which is very good. If we’re waiting for an internal response or waiting for one of our couriers to get back to us, you can snooze that message for an amount of time, and it will pop back up at the top of your inbox”.
Keep your customers happy by letting the chatbot answer their enquiries quickly, without the need for human intervention
Take the strain for your contact centre and let chatbots handle the simple recurring questions, allowing your agents to focus on the important conversations.
Be available to customer anytime, anywhere and through their favourite channel.
Tailor your communications to your customer. To where they are. To what they're doing. And to who they are.
With eCommerce rising across the globe, consumers have more choice than ever before. Whether you're getting started with eCommerce, or integrating the next big delivery or payment method, this guide will help you provide an excellent customer experience.Download the guide
Omnichannel customer engagement solution for businesses that want to start conversations with people, not profiles.
All-in-one customer service software to deliver superior experiences, engage customers, and increase customer happiness.
Deliver exceptional customer experience and self-service with our Conversational AI Cloud.
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