Modern retail interactions happen on mobile phones.

Be there at the precise moment your customers are ready to convert with our cutting-edge retail communication solutions. 

Book a demo
Industries Retail

Retail in numbers

2nd

The US is the 2nd biggest e-commerce market in the world, behind China (Statista).

63%

of online traffic to retailers and 53% of all retail sales happen via mobile devices (salecycle)

70%

of shoppers feel uncomfortable in-store post-COVID (EY Future Consumer Index report)

60%

of millennials have used a chatbot and 70% reported a positive experience (Forbes)

dddd

Less time on the everyday,
more time for the exceptional

Wouldn’t your team’s time be better spent creating meaningful moments with your customers rather than dealing with the everyday?

Once you begin to automate, your processes, you give your team the gift of time. And when you give them the time to interact with customers in a meaningful way, great things can happen. 

Mobile Service Cloud

Improve your eCommerce Customer Service today

Consumers are becoming more comfortable making purchases online. As a result, brand competition is rife. This has always been the case in retail, but with eCommerce rising, consumers have more choice than ever. How can technology help you provide better service, and create a loyal customer base?

Read the blog
Missguided

Missguided decreases live contacts and costs by 14%

As Missguided began to experience tremendous growth, the main contact channels – live chat, email and social – became flooded. The answer was simple. A chatbot reduced the burden on customer service team and allowed them to focus on what really matters. 

  1. 80% of engagements now happen via a chatbot

  2. 14% reduction in contacts and the associated costs 

  3. 8 weeks to complete the project

Read the case study

Brands that trust us

missguided testimonial

“Every decision we made prior and post implementation was data driven. If you work with the data, the results will follow.” 

Scott Barker, Head of Customer Care, Missguided

revolution beauty testimonial

“Mobile Service Cloud enables you to snooze a message so that it will pop back up, which is very good. If we’re waiting for an internal response or waiting for one of our couriers to get back to us, you can snooze that message for an amount of time, and it will pop back up at the top of your inbox”.

Katie Hucks, Customer Service Manager, Revolution Beauty

Are you free to talk?

Your customers want to talk to you on their favorite channel. Make sure they can, by using CM.com's mobile messaging channels.

Interested in a demo?Our solutions

WhatsApp
Facebook
RCS
Viber
SMS
Twitter
Apple Messages for Business

How CM.com can help your business

Improve Customer Satisfaction

Keep your customers happy by letting the chatbot answer their enquiries quickly, without the need for human intervention

Boost Employee Moral

Take the strain for your contact centre and let chatbots handle the simple recurring questions, allowing your agents to focus on the important conversations.

Optimal Accessibility

Be available to customer anytime, anywhere and through their favourite channel.

Personal Communications

Tailor your communications to your customer. To where they are. To what they're doing. And to who they are.

eCommerce Customer Service Success [including checklist]

eCommerce Customer Service Success

Improve your customer service today

With eCommerce rising across the globe, consumers have more choice than ever before. Whether you're getting started with eCommerce, or integrating the next big delivery or payment method, this guide will help you provide an excellent customer experience.

Download the guide

Deliver personalized customer engagements today. 

We'd love to help your business realize the power of conversational commerce. Click the link below to speak to our sales team and schedule a demo.

Talk to SalesOur customers

Latest Articles