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Chatbots

Automate Conversations With Our Chatbots

Satisfy customers through automated and scalable service. Enterprise-ready, easy to implement, and code-free. 

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Deliver a Unique Automated Experience

24/7 Availability

Provide valuable answers, any time and place. You are no longer bound to office hours to deliver a great and consistent experience.

Improve Customer Satisfaction

Deliver fast and accurate responses to questions and inquiries and put a smile on your customers' faces.

Understand Your Customers

If you know your customers you know how to improve. With our AI-powered chatbot, you are fed with valuable insights to continuously improve your service. 

Reduce Costs

Automate repetitive questions with our easy to use chatbots and save hours of labor per month with a scalable service solution.

Increase your revenue

Roll out the red carpet for your customers in a frictionless journey and gain more loyal customers to increase your revenue.

Customer care channels

Excel in Customer Service

Improve your customer service while reducing costs and get a smile on every customer's face.

Provide support by using a chatbot over their favorite communication channels, including WhatsApp, Facebook Messenger, Viber, Telegram, SMS, Google RCS, and Web Chat.

Regardless of the channel your customers choose, you will be able to deliver a fast and accurate customer service.

Chatbot That Best Suits Your Business

Despite your business size, existing service department, or demand, we can provide you with the best suitable chatbot.

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Scripted Chatbot

The Scripted Chatbot is part of Mobile Service Cloud and delivers powerful support in closed dialogues, where predefined options and answers guide your customers in their service journey. 

The Scripted Chatbot is suitable for medium-sized enterprises to support specific service journeys like: 

  1. Buy a ticket or make a reservation

  2. Schedule a meeting 

  3. Contact request 

  4. Request order status 

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Conversational AI Cloud

Conversational AI Cloud is AI-powered and enables you to automate full conversations as your extra hand in service.

It's suitable for medium and large enterprises and provides full support in customers engagement like: 

  1. Understand human input and handle full conversations

  2. Find accurate answers and solve problems 

  3. Personalized interaction and first-line support 

  4. If needed handover to a human agent at the right time

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Automate Without Hurdles

The Advantages of CM.com Chatbots

Live Within Days

Our chatbots are easy to implement. If support is required, our customer success managers will provide help to get you started. 

User-Friendly & Relevant

The use of our chatbots doesn’t need any programming skills. Drag and drop to adjust or expand a chatbot flow and maintain relevant and personalized interactions.

Improve Engagement on the Long Run

Our AI powered chatbot enables you to gather and process data with the knowledge management base to improve your customer engagement.

Guaranteeing Data Security

Information security is our top priority. The CM.com platform runs on our private cloud which is certified with high-security standards like ISO27001 certification.

Chatbots for the Conversational Commerce Experience

Integrate the CM.com chatbot with existing data sources or connect within the CM.com platform with multiple products or solutions to build a unique omnichannel service experience.

With the CM.com chatbots, we empower the full conversational commerce experience.

Reach Out to Sales

Latest Articles

Conversational AI Cloud web conversations blog woman chatting chatbot
Oct 18, 2023 • Chatbots

6 Steps for MSP Profitability with AI Chatbots

As the Managed Service Provider (MSP) landscape continues to evolve, staying ahead means embracing innovative solutions that not only enhance efficiency but also elevate customer service to new heights. Enter AI Chatbots from CM.com – a game-changing tool that can revolutionize how MSPs interact with clients. In this blog, we’ll provide you with a comprehensive roadmap consisting of six steps to boost profitability using AI Chatbots from CM.com.

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Jul 12, 2023 • Chatbots

How chatbots can empower housing associations to deliver exceptional customer experiences

Keeping your promises to customers is important. We look at how automation can impact the entire customer journey for housing associations and their customers.

Generative AI chatGPT blog about new updates
Jun 30, 2023 • Chatbots

CM.com's next steps into Generative AI: upcoming releases for 2023

The market for generative AI has experienced significant growth, with over $14.8 billion of venture capital invested in startups building their products on Large Language Models like OpenAI’s ChatGPT and other generative AI tools. The space is booming, evident from the high number of website domain registrations in the field every week. The key challenge for most companies is to find out what will propel their businesses moving forward.

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Jun 29, 2023 • Chatbots

How To Use WhatsApp For Tracking And Order Updates

Even the most easy-going among us can get a bit nervous if we need clarification on what's going on with our order. We've all been there, combing through our emails from the past month, searching for payment confirmation, or fretting about whether our product has accidentally been shipped three-quarters of the way around the world to an unknown location, never to be seen again.

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Jun 06, 2023 • Chatbots

How WhatsApp Business can help with abandoned carts recovery

Picture the scene as a customer: we've made the decision that we're going to buy something and we've added it to the cart, but for whatever reason, we don't follow through with the transaction. Sometimes we forget that we've added items to the cart; other times the phone rings just as we're about to click pay and we forget about it. On other occasions, we see something at the last minute that we don't like the look of that makes us think twice about buying.

Return form customer about chatbot and personalization
May 12, 2023 • Chatbots

Seven Chatbot use Cases to Improve Customer Experience

You’ll no doubt have encountered chatbots in your day-to-day interactions with brands, financial institutions, or retail businesses. You might not have realized it, but chatbots can take many forms. Finding one right for you involves knowing a little about their work and what they can do. To help you on the way, here are seven chatbot use cases to improve customer experience.

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Apr 03, 2023 • Chatbots

Increase conversion with promotional messages on WhatsApp

In an age of mass marketing, as well as constant TV, internet, and email advertising, it’s safe to say that sales periods can be something of an overwhelming experience for consumers around the world. Inundated with information from companies, people could be forgiven for wanting to switch off their phones, radios, and televisions and ignore all forms of marketing until the sales period is all over. As an eCommerce owner, you should always be looking to avoid this by diversifying your marketing strategy in a way that suits your customer's needs.

OpenAI conversational ai cloud LLMs new
Mar 21, 2023 • Chatbots

Implementing Large Language Models and Generative AI, CM.com’s first features

Today CM.com has introduced a significant release for its Conversational AI Cloud and Mobile Service Cloud. In our Conversational AI Cloud, we introduced generative AI for generating conversational content and completely overhauled the way we do intent classification, further improving Conversational AI Cloud’s multi-engine NLU. Meanwhile, our teams have been working hard to introduce conversation summaries in CM.com’s Mobile Service Cloud.

CM.com ChatGPT blog logos
Feb 28, 2023 • Chatbots

Unlock The Potential of ChatGPT and Large Language Models (LLMs)

With the advent of ChatGPT, it feels like we’re venturing into a whole new world. Everyone can ask questions and give commands to what is perceived as an “omniscient” chatbot. Within a single week, ChatGPT acquired 1 million active users. Big Tech got shaken up with Google introducing their LaMDA-based “Bard” and Bing Search incorporating GPT-4 with Bing Chat. There seems to be no limit to the enthusiasm. But what is ChatGPT? What does it mean for businesses? We discussed this with Arman van Lieshout, Product Manager at CM.com, for our Conversational AI solution.