Provide valuable answers, any time and place. You are no longer bound to office hours to deliver a great and consistent experience.
Deliver fast and accurate responses to questions and inquiries and put a smile on your customers' faces.
If you know your customers you know how to improve. With our AI-powered chatbot, you are fed with valuable insights to continuously improve your service.
Automate repetitive questions with our easy to use chatbots and save hours of labor per month with a scalable service solution.
Roll out the red carpet for your customers in a frictionless journey and gain more loyal customers to increase your revenue.
Improve your customer service while reducing costs and get a smile on every customer's face.
Provide support by using a chatbot over their favorite communication channels, including WhatsApp, Facebook Messenger, Viber, Telegram, SMS, Google RCS, and Web Chat.
Regardless of the channel your customers choose, you will be able to deliver a fast and accurate customer service.
The Scripted Chatbot is part of Mobile Service Cloud and delivers powerful support in closed dialogues, where predefined options and answers guide your customers in their service journey.
The Scripted Chatbot is suitable for medium-sized enterprises to support specific service journeys like:
Buy a ticket or make a reservation
Schedule a meeting
Request order status
Conversational AI Cloud is AI-powered and enables you to automate full conversations as your extra hand in service.
It's suitable for medium and large enterprises and provides full support in customers engagement like:
Understand human input and handle full conversations
Find accurate answers and solve problems
Personalized interaction and first-line support
If needed handover to a human agent at the right time
Our chatbots are easy to implement. If support is required, our customer success managers will provide help to get you started.
The use of our chatbots doesn’t need any programming skills. Drag and drop to adjust or expand a chatbot flow and maintain relevant and personalized interactions.
Our AI powered chatbot enables you to gather and process data with the knowledge management base to improve your customer engagement.
Information security is our top priority. The CM.com platform runs on our private cloud which is certified with high-security standards like ISO27001 certification.
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