Improve learning beyond the classroom

Enhance every interaction with students, from personalized support and notifications to improved verification processes.

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Industries next icon Education

You deliver the experience, we deliver the tools

From student onboarding and notifications to inquiries and scheduling changes, we’ve got the tools you need to deliver a seamless student experience.

How CM.com can help your business

Send relevant updates: acceptance letters, scheduling changes and exam results.

Enable students to reach you anytime through their favorite channel.

Get acceptance letters signed, quotes approved and processed more securely.

Streamline all conversations to improve quality with an omnichannel inbox.

Improve your response time with live agents using Mobile Service Cloud.

Optimize your learning services with CM.com

Early Childhood Education

Preschools

Allow students, employees, and educators to sign application documents securely from anywhere. Add online identification and Two-Factor Authentication through SMS to the enrolling procedure. 

Tertiary Education

Universities and Colleges

Communicate easily across conversational channels in one omnichannel inbox. Enable collaboration between faculty and administration with students. Empower impactful online learning outside the classroom. 

Schools

Schools

Automate and create smart chatbots for students and parents to communicate about admissions, recruiting, registration, FAQs, and daily services using conversational channels that students frequently use.

Superprof case study

Superprof Case Study

Learn how CM enabled Superprof to connect teachers and students worldwide thanks to SMS and WhatsApp Business.

Learn More
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Automate student support

Automate student support: Automate your student communications for enrollment, applications, registration, FAQs and daily services.


Respond to students quickly and offer support using the conversational channels they prefer, like Text, Facebook Messenger, WhatsApp, and others.

Conversational Channels

Engage students on the channels they use daily

Engage students on the channels they use daily: The learning and education journey does not end in the classroom, connect teachers and administrators to initiate conversations with students at home or on campus. Engage with students on their preferred channels for support, news, admissions, scheduling changes, and more.

Combine Facebook Messenger, Instagram Messaging, Apple Messages for Business and more.

Conversational Channels

Latest Articles

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May 09, 2024 • CM.com

Happy clients, happy agents: the platform effect in customer service

As a member of the customer service team, you stand on the frontline of customer interaction every day. In a world where customers demand quick and personalized service, long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organization and deliver the best answers and service possible.

Education Technology
Apr 03, 2024 • Conversational AI

How to use AI to improve customer service

Meeting customers' expectations remains the biggest challenge in service. Speed, convenience, and accurate responses are critical to achieving this. With the power of AI, customer questions can be identified, categorized, and resolved more quickly. Plus, your organization is continuously fed with data to improve the entire customer journey.

WhatsApp vs Facebook Messenger
Jan 18, 2024 • Instant Messaging

WhatsApp vs Facebook Messenger: Which Messaging Channel is Best for What?

WhatsApp and Facebook Messenger are both established messaging channels for customer engagement. But what are the differences? Which advantages does each channel have for what business use case? Let's dive into the details

Ads That Click to WhatsApp
Jan 18, 2024 • Marketing

Ads That Click to WhatsApp: What Are They and What Are the Benefits?

Successful marketing means creating personal and conversational experiences for your customers. And what better place to meaningfully connect to your customers than on their favorite social media platforms and channels such as Facebook, Instagram and WhatsApp? With ads that click to WhatsApp, aka click-to-chat WhatsApp ads, you can offer your customers the direct and personal engagement that they crave. Read all about it!

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Oct 26, 2023 • Conversational AI

Decoding the Struggles of Acquisition and Retention

They say percentages don't matter in life, but in marketing, they are everything. The customer journey, from acquisition to retention, is filled with potential incremental drop-offs at every touchpoint. A confusing experience here, an ill-timed communication there, and your conversion rate is suddenly plummeting.

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Oct 23, 2023 • Marketing

Enhance your Black Friday SMS marketing with Pages

In recent years, the integration of SMS has played a pivotal role in transforming the Black Friday shopping experience. Retailers and consumers alike have embraced SMS as a powerful tool for communicating promotions, exclusive offers, and time-sensitive alerts.

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Oct 18, 2023 • Chatbots

6 Steps for MSP Profitability with AI Chatbots

As the Managed Service Provider (MSP) landscape continues to evolve, staying ahead means embracing innovative solutions that not only enhance efficiency but also elevate customer service to new heights. Enter AI Chatbots from CM.com – a game-changing tool that can revolutionize how MSPs interact with clients. In this blog, we’ll provide you with a comprehensive roadmap consisting of six steps to boost profitability using AI Chatbots from CM.com.

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Oct 10, 2023 • SMS

Why SMS Remains As Essential As Ever For Black Friday

One might assume that SMS has lost relevance in an era dominated by popular messaging channels such as WhatsApp and Instagram. However, regarding Black Friday, one of the most anticipated shopping events of the year, SMS remains as essential as ever. While consumers are bombarded with emails, push notifications, and social media advertisements, the humble SMS message, with its 98% open rate, often cuts through the noise and connects businesses with eager shoppers.

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Sep 18, 2023 • Authentication

MFA/2FA vs. SSO: Navigating the Digital Security Landscape

In today's interconnected world, the importance of robust digital security cannot be overstated. As businesses and individuals grapple with increasing cyber threats, the choice of security measures becomes crucial.