Education
From student onboarding and notifications to inquiries and scheduling changes, we’ve got the tools you need to deliver a seamless student experience.
Send relevant updates: acceptance letters, scheduling changes and exam results.
Enable students to reach you anytime through their favorite channel.
Get acceptance letters signed, quotes approved and processed more securely.
Streamline all conversations to improve quality with an omnichannel inbox.
Improve your response time with live agents using Mobile Service Cloud.
Allow students, employees, and educators to sign application documents securely from anywhere. Add online identification and Two-Factor Authentication through SMS to the enrolling procedure.
Communicate easily across conversational channels in one omnichannel inbox. Enable collaboration between faculty and administration with students. Empower impactful online learning outside the classroom.
Automate and create smart chatbots for students and parents to communicate about admissions, recruiting, registration, FAQs, and daily services using conversational channels that students frequently use.
Learn how CM enabled Superprof to connect teachers and students worldwide thanks to SMS and WhatsApp Business.
Learn MoreAutomate student support: Automate your student communications for enrollment, applications, registration, FAQs and daily services.
Respond to students quickly and offer support using the conversational channels they prefer, like Text, Facebook Messenger, WhatsApp, and others.
Engage students on the channels they use daily: The learning and education journey does not end in the classroom, connect teachers and administrators to initiate conversations with students at home or on campus. Engage with students on their preferred channels for support, news, admissions, scheduling changes, and more.
Combine Facebook Messenger, Instagram Messaging, Google Business Messages, Apple Messages for Business and more.
Conversational ChannelsMeeting customers' expectations remains the biggest challenge in service. Speed, convenience, and accurate responses are critical to achieving this. With the power of AI, customer questions can be identified, categorised, and resolved more quickly. Plus, your organisation is continuously fed with data to improve the entire customer journey.
WhatsApp and Facebook Messenger are both established messaging channels for customer engagement. But what are the differences? Which advantages does each channel have for what business use case? Let's dive into the details
Successful marketing means creating personal and conversational experiences for your customers. And what better place to meaningfully connect to your customers than on their favorite social media platforms and channels such as Facebook, Instagram and WhatsApp? With ads that click to WhatsApp, aka click-to-chat WhatsApp ads, you can offer your customers the direct and personal engagement that they crave. Read all about it!
They say percentages don't matter in life, but in marketing, they are everything. The customer journey, from acquisition to retention, is filled with potential incremental drop-offs at every touchpoint. A confusing experience here, an ill-timed communication there, and your conversion rate is suddenly plummeting.
In recent years, the integration of SMS has played a pivotal role in transforming the Black Friday shopping experience. Retailers and consumers alike have embraced SMS as a powerful tool for communicating promotions, exclusive offers, and time-sensitive alerts.
As the Managed Service Provider (MSP) landscape continues to evolve, staying ahead means embracing innovative solutions that not only enhance efficiency but also elevate customer service to new heights. Enter AI Chatbots from CM.com – a game-changing tool that can revolutionize how MSPs interact with clients. In this blog, we’ll provide you with a comprehensive roadmap consisting of six steps to boost profitability using AI Chatbots from CM.com.
One might assume that SMS has lost relevance in an era dominated by popular messaging channels such as WhatsApp and Instagram. However, regarding Black Friday, one of the most anticipated shopping events of the year, SMS remains as essential as ever. While consumers are bombarded with emails, push notifications, and social media advertisements, the humble SMS message, with its 98% open rate, often cuts through the noise and connects businesses with eager shoppers.
In today's interconnected world, the importance of robust digital security cannot be overstated. As businesses and individuals grapple with increasing cyber threats, the choice of security measures becomes crucial.
Safeguarding company data against security threats should be at the top of the priorities list for every modern company. Especially since A2P, or application-to-person messaging fraud, is on the rise. Read about the different types of A2P fraud and the steps you can take to avoid becoming the next victim.
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