The Platforms Behind Businesses Worldwide

For its new campaigns, Coca-Cola aimed to take the customer experience to the next level with a Chatbot on WhatsApp Business.

Helping KFC raise the bar and connect with consumers via a ground-breaking WhatsApp chat ordering channel.

RVshare realised a significant increase in inbound traffic from desktop users, and nearly doubled the visible returning visitors on Safari.

Dustin is meeting B2B customer demands on a B2C level with Mobile Service Cloud.

As Missguided began to experience tremendous growth, the main contact-channels – live chat, email and social – became flooded.

Revolution Beauty is always improving customer service. To keep challenging existing standards, they started using Mobile Service Cloud. 

The CM.com Engagement Platform empowers YourSurprise to provide an even more personalized level of assistance to its customers.

Learn how TraceDock, CM.com's privacy-friendly first-party data collection tool gives Sanitairwinkel 23% more insight into their attribution data.

Find out how My Jewellery perfectly aligns the online and offline shopping experience with Mobile Service Cloud. For the optimal customer experience.

How Buddha to Buddha switched effortlessly from ‘wet’ to ‘dry’ signatures with Sign? Read all about the switch to digital signatures here.

To help, excite and inspire customers to bring more green into their daily lives, customer contact is very important to elho. Mobile Service Cloud makes this easier and faster.

Etam, the leader in lingerie in France, sends millions of SMS messages per month to their members of the loyalty program.

Together with CM.com, MediaMarkt developed a flow based on what the customer always has in his pocket. Exactly, a mobile phone.

Since the start, Mepal has been using CM.com's payment solutions to make online payments run smoothly.

At Smartphonehoesjes, the customer always finds the right product for their mobile device through Mobile Service Cloud of the Engagement platform.

Sushi Shop always seeks to adapt to the needs of consumers and offer them an optimal path to purchase and customer support.

Mobile Service Cloud helps winparts improve. Not only customer service but also conversion. The conversion rate increased to 15% by adding live chat.

Affordable Luxury and Personalized Offers for Everyone with CM.com's Engagement Platform

How Hospitality Expert enhanced customer experience by using Instagram Messenger and Mobile Service Cloud.

Since 2012 chatbot Iris has been the virtual assistant that helps take the strain off ANWB’s Member Service Centre.

SMS keeps drivers connected at all times. The BMW Group uses CM.com SMS gateway solution for their ConnectedDrive services.

With Chatbot Tracy, DHL Parcel Benelux provides customer-specific, personalized answers. Chatbot Tracy thanks its success to context and a good backbone.

For the reminder services Parkmobile is connected to CM.com's SMS Gateway to make sure people receive the Parkmobile SMS reminders on time.

Radius Payment Solutions were looking for a way to be there for their customers whenever they needed them. WhatsApp for Business was the perfect solution.

Cash for Gold USA grew its customer base by 150% in 2020 with CM.com's conversational commerce solutions.

CompareGuru streamlines and automates their customer communication with Mobile Service Cloud.

Superprof connects teachers and students worldwide thanks to SMS and WhatsApp Business.

ACTITO sends about a million SMS text messages each month. These numbers require a stable platform and a good service.

We asked Takeaway.com what hurdles the company had to take from the time they started to where they are now.

Anchr is leveraging CM.com's SoftPOS app so retailers can offer their shoppers a better shopping experience.

Belgian food delivery service Foodbag effectively increased its conversion rate, partly thanks to their personalized checkout.

Hello Paisa steps into conversational commerce with the WhatsApp Business solution and Mobile Service Cloud.

Digital butler Jamezz grows into a prominent ordering platform thanks to high-quality service and secure payments.

Childcare organization Zien uses Sign, offered by KindPlanner, to sign and manage contracts efficiently and flawlessly.

Digital Signing Integrated with Maxlead Software. The customers of Ploeg Kozijnen sign their contracts wherever and whenever they want with Sign, integrated with Maxlead.

Modern radio requires interaction. To make this as easy as possible for listeners and DJs, 100% NL & SLAM! now use Mobile Service Cloud.

Robiquity automates its client processes in partnership with CM.com using its suite of software solutions.

Secret View offers organizations a simple solution to gather and learn from high-quality feedback. Learn how they manage this with CM.com's solutions.

SuperMoney uses Sign for contract signing, developing a straightforward, user-friendly process allowing minimal salesperson intervention.

Find out just what Tantan did to become more popular and ensure global growth in the future.

Digital signing has really taken off since the COVID-19 pandemic”, according to Maarten de Ru of Vendorlink.

Distributing Public Transport tickets made easy. An innovative new solution designed and developed by Ximedes and CM.com.

Because of the successful implementation of the chatbot, 85% of visitors find their answer and NPS has increased by 40 points.

Sitting at the center of Aynjil’s unique selling proposition is convenient and relevant communication, which is enabled by CM.com’s solutions.

Under the guise of "see first, pay later" Billink deploys iDIN to allow customers of online shops to pay afterwards.

As an online insurer, InShared always believed in self-service. With Conversational AI Cloud, they have one tool to improve customer service on every level

Insurer Onlia is disrupting the Canadian market with a fully digital proposition, including an AI chatbot in the app and on the website.

Qeld helps entrepreneurs grow by offering flexible communication with CM.com’s Mobile Marketing Cloud and Mobile Service Cloud + WhatsApp.

As a quick solution to stimulate engagement and automate these time-consuming tasks, King Price implemented CM.com's Business Messaging API to deliver SMS messages.

The team decided to expand their long-term client engagement strategy by streamlining their SMS messaging system, with a view of eventually moving to WhatsApp as a two-way communication channel.

Bot first, agent follow up. Read more about the contact strategy of leading Dutch energy supplier, Eneco.

We spoke with Tim Leliveld, Area Manager at PortingXS, about their smart application of SMS and Voice for an optimal customer journey.

Chatbot Nina is the core of Vattenfall's Conversational strategy. Nina helps Vattenfall engage with its customers across multiple channels.

Domino's uses WhatsApp for recruiting. Goodbye long and boring application procedures; hello finding the perfect candidate for the job via WhatsApp.

Randstad sends quickly and reliably text messages to job seekers about new jobs via the platform of CM.com.

Thanks to HoorayHR and Sign, CM.com’s digital signature tool, companies acquire a better understanding of their HR processes

With Sign, the document flow of LIFT software and its customers, like JE Consultancy, has been accelerated and simplified.

Secondment company Maandag® sends and processes digital contracts efficiently and at breakneck speed with Sign.

Digital signing was necessary for the recruitment software Mysolution offers. Read here how Sign made digital signing fast and secure.

The leading international recruitment agency decided to implement e-signatures to simplify processes.

Payoffice is trying to be as innovative as possible and tries to automate as much as they can. That includes the signing of contracts.

PaySpace teams up with CM.com for their first-in-the-industry employee self-service channel called Pacey through WhatsApp.

Housing association VIVID uses an intelligent chatbot and voicebot to fast track customer queries and share knowledge.

The Heineken Experience is one of the most popular attractions in the Netherlands. The beer museum attracts an impressive number of visitors while also continuously developing inspiring innovations.

'Modern and Contemporary' is what Moco stands for. Not only in their art, but also in the technology they use, they are a pioneering museum.