RCS, WhatsApp, SMS, Email, Voice, and more. Send, verify and get replies back in a form your team and your AI can act on.
Most platforms connect you to the channels and stop at delivery. The reply lands back as raw text, in any language, for someone to read, sort and route by hand. Connect keeps going: replies are understood the moment they arrive, what the customer wants, how they feel, what they're referencing, so your team and your AI can act on it straight away. Every conversation feeds one shared customer profile, the same one Support and Activate work from, so the next conversation starts smarter than the last, wherever it continues.
Channels change. Your customers don't. Last year WhatsApp, this year RCS, next year who knows. Every new channel is normally another integration to build and maintain. Connect gives you all of them through one platform and one API, each one native, with its own deliverability and compliance handled.
Make, receive and automate calls.
Campaign editor
Pick your audience, preview each channel, schedule. Self-service from day one.
Messaging API
Trigger OTP, confirmations, reminders and updates from any system. Libraries for .NET, Node, Java and PHP.
Delivery tracking
Live messaging log with delivery status per message, per channel. Resend, retry or troubleshoot in one click.
Channel fallback
Set a fallback per message. Customer didn't open the email? Send a WhatsApp. WhatsApp not delivered? Switch to SMS. Automatic, configurable, predictable.
Security & compliance
TLS-encrypted in transit, encrypted at rest, and monitored 24/7 from our own EU data centers. ISO 27001-certified, with consent, preferences and unsubscribes still managed in one GDPR-native register.
One REST API for every channel, with open-source libraries for C#/.NET, Node.js, Java and PHP on GitHub. Sample code, a sandbox to test in, and full docs at developers.cm.com. Start sending in minutes. No sales call needed.
Developer docsA reminder the day before, reply to reschedule, handled by the Router.
Voice broadcasts for announcements, surveys or urgent updates at scale.
Sub-second verification, global delivery, automatic fallback if a channel fails.
Rich WhatsApp and RCS messages with images, buttons and reply-to-buy.
One urgent message across email, SMS and WhatsApp at once.
Reservation details and tickets delivered the moment they book.
A personalized newsletter, sent by email or WhatsApp, to everyone who opted in.
A quick CSAT or NPS prompt right after the interaction.
A reminder the day before, reply to reschedule, handled by the Router.
Voice broadcasts for announcements, surveys or urgent updates at scale.
Sub-second verification, global delivery, automatic fallback if a channel fails.
Rich WhatsApp and RCS messages with images, buttons and reply-to-buy.
One urgent message across email, SMS and WhatsApp at once.
Reservation details and tickets delivered the moment they book.
A personalized newsletter, sent by email or WhatsApp, to everyone who opted in.
A quick CSAT or NPS prompt right after the interaction.
Every message you send runs through Safeguard. "Destination management, rate limiting, IP restrictions and AI anomaly detection keep your traffic clean, so your messages reach real, reachable numbers, not fraudulent ones you'd otherwise pay for. That kind of fraud has a name: artificially inflated traffic, or AIT, also known as SMS pumping. More than one in four CM.com customers already block fraud this way. High-volume senders can add Safeguard Plus for machine-learning protection on top.
More about SafeguardBefore a campaign sends or a reply reaches an agent, you need to know the number on the other end is real. Connect verifies identity through the same channels you already message on: silent, SIM-based Number Verify, or a one-time password over SMS, WhatsApp, voice, push or email.
You only pay for successful verifications, with smart routing that falls back to the next-best channel automatically. The same opt-in register and Safeguard protections covering your messaging traffic cover verification too.
Connect runs on infrastructure built over 27 years, so deliverability, routing and compliance are handled before your first message goes out.
years running business-critical messaging.
countries reached
operators, Meta and Google connections.
platform uptime
All channels, outbound and replies, on one platform.
| Dimension | Single-channel ESP or CPaaS | CM.com Connect |
|---|---|---|
| Dimension | Single-channel ESP or CPaaS | CM.com Connect |
Channel coverage |
One channel native; others via integration |
Every channel native on one platform |
Use case coverage |
Marketing broadcasts OR transactional API |
Both, in one editor and one API |
Templates & sender |
Per tool, per channel |
One library, one sender, applied everywhere |
Opt-in & compliance |
Per tool, per channel |
One register, all channels |
Data foundation |
None, or per-tool |
Runs on the Customer Context Platform |
Onboarding |
Implementation project per tool |
Self-service for Core, one onboarding |
Commercial model |
Multiple subscriptions per channel |
One predictable platform fee, pay only for what you send |
Every conversation Connect carries feeds the Customer Context Platform. So Activate's campaigns get sharper, Convert recognizes the buyer, and Support opens with the full history. The more you run, the more the platform knows.
We inform millions of consumers effectively about their food order via SMS, using the SMS Gateway of CM.com. An easy choice to inform our consumers proactively and to avoid the need to contact us and worry about their order.
A benefit is that the candidate can easily start the application process - it is really accessible to send a WhatsApp message. Candidates get an instant response on their messages, and instant answers to their questions. Moreover, it helps us to optimize the recruitment process.
With SMS via CM.com, we can reach a lot of people very quickly. Randstad needs and uses CM.com’s services to quickly and reliably send messages: for us, time is money.
SMS plays a crucial role in BMW’s ConnectedDrive services. CM.com’s global reach means they don’t have to worry about which routing or mobile network they need to use; CM.com takes care of it with the SMS Gateway.
Spin up your first message in the sandbox in minutes, no form needed. Rolling out across every channel at scale? Tell us where your customers are today and a CM.com expert will map it out with you.
> Start sending messages via CM.com now
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