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One Business Messaging API for Multiple Channels.

Our CPaaS solution connects multiple messaging channels into a single API for seamless customer communications.

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Business Messaging API for Powerful Conversational Messaging

Access to All Messaging Channels

Start sending and receiving messages in minutes and access all messaging channels via one single API.

Automatic Channel Fallback

If your recipient doesn't have the preferred channel an automatic fall back to another channel such as SMS will be used.

Privately Owned Infrastructure

Cloud platform with a unique Business Messaging API for all channels and certifications.

CHANNELS AVAILABLE VIA THE API

WhatsApp - API - CM.com
Apple Business Chat - API - CM.com
Viber - API - CM.com
RCS Messaging - API - CM.com
twitter api cm.com
facebook messenger - api - cm.com
instagram messaging
SMS - API - CM.com
Push Notifications - API - CM.com
multi channel messaging

Messaging API Built for Developers

With the CM.com Business Messaging API you can send personalized messages to mobile phones all around the world, on all popular channels. Send and receive one message, or thousands at once.

  1. Manage just one API instead of separate APIs per channel

  2. Add rich content channels to optimize customer service

  3. PHP, Java or C#? We speak your coding language!

channels dashboard multichannels

Software to Empower Business Messaging

Monitor and optimize your messaging strategy in our easy-to-use Channels dashboard. View all your connected messaging channels, add different accounts and keep full control.

  1. Easily request additional channels and numbers

  2. Get clear insight into your monthly active users

  3. Test the WhatsApp Business Solution in our Sandbox

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Mobile Communication for Every Customer Interaction

Notifications

Send reminders of deliveries, orders, appointments

Support

Talk with your customers and deliver support

Alerts

Updates, changes or reminders; alert when it matters

Verification

Protect accounts with two-factor authentication

Marketing

Drive action with mobile marketing campaigns

How Other Brands Use Our Business Messaging API

CM.com understood our issue, understood that we already had a CRM in place and that we needed a bolt-on, and were prepared to look at our bespoke requirements and work with us to deliver them. That was unique.

Colin Peters, European Communications Director at Radius

As a hospital we want to innovate with proven technology so that it can be used without risk for our patients. We are confident in using RCS because patient safety is never compromised and at the same time patient satisfaction can only increase.

Jobbe van Nuenen, Business Manager Healthcare ICT at Amphia

In the future of overseas expansion, Tantan hopes to maintain a close partnership with CM.com, to benefit from their industryleading technology and services, and to bring fresh social APP experiences to users around the world.

Jack Wu, International BD Director at Tantan

Integrate our Business Messaging API

Easily integrate, scale-up or add extra channels with one unique Business Messaging API. There are several example codes available for different programming languages.

Activate All Your Messaging Channels

Easily increase your customers' engagement and offer better customer service by connecting to multiple channels via one Business Messaging API.

Activate the channels you need in the Channels app on the CM.com platform.

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Latest Articles

How SMS API Integration Helps You Scale Your Business Communications

Jul 27, 2021 • Messaging Channels
When it comes to business messaging and message delivery - SMS works brilliantly. It’s the most accessible channel people still use every day, and it’s unlikely to go away any time soon. And that’s why SMS is used by most businesses, big and small, to communicate with their customers whenever they want and wherever they are. 

Everything Businesses Need to Know About Integrating Instagram Messaging via API

Jun 03, 2021 • Messaging Channels
During the annual F8 conference, Facebook announced the roll-out of their Messenger API to support Instagram Messaging. In addition to Facebook Messenger, the Facebook Messenger API now also supports Instagram Messaging! The API allows businesses to manage all messages initiated by people at scale. Let’s dive into Instagram Messaging and learn how your business can use this social media platform to improve your customer experience and drive sales.

How to Win with OTT: 8 Real-World Customer Service Uses

Apr 23, 2021 • Messaging Channels
The on-demand economy has created rapid change in the marketplace. Consumer preferences are changing, favoring simplicity, speed, and efficiency. Is your business keeping up? Using OTT apps can help give your business a competitive edge.

What Is Conversational AI? A Deep Dive Into Modern Chatbots

Dec 10, 2020 • Messaging Channels
Whether you know it or not, you've probably interacted with conversational AI before — perhaps on your favorite brands’ website or in a chat conversation with a business. Today, we’ll break down conversational artificial intelligence, how it differs from traditional chatbots, and why every businesses should consider adopting it.

The Most Popular Chat Apps in the U.S. (2021 Update)

Nov 24, 2020 • Messaging Channels
U.S. consumers use chat apps like Facebook Messenger and WhatsApp to keep in touch with friends, family, and their favorite brands and businesses. The demand for over-the-top chat apps grows every year. Which chat apps do consumers prefer today? And most importantly, which makes sense for your business? Today, we’ll compare the most popular chat apps in the U.S.

13 Benefits of Conversational Chatbots

Sep 22, 2020 • Messaging Channels
Communicating with customers efficiently is more important than ever — but doing so isn’t always easy. Chatbots, an increasingly popular form of artificial intelligence in the business world, enable companies to serve customers’ needs without human interventions. Today, we’ll explain the benefits of chatbots to help you determine if it’s the right tool to integrate into your customer service strategy.

What Is WhatsApp Business? Top Benefits of the Most Popular Messaging App

Sep 15, 2020 • Messaging Channels
Are you interested in learning about WhatsApp Business and what it can offer as a customer support tool? Introducing a new channel can be time-consuming and tricky – but not to worry. We’ve broken down everything you need to know about WhatsApp Business to prepare you for this new addition to your omnichannel toolkit.

How to Use Twitter for Business to Engage With Customers

Sep 02, 2020 • Messaging Channels
Many businesses use Twitter to keep customers informed on trending events, news, and new products or services. But you might not be familiar with one of Twitter's lesser-known features: The ability to chat with customers via Twitter Direct Messages. Today, we'll share our top tips and use cases for leveraging Twitter Direct Messages to reach highly engaged customers and boost your brand image.

How to Use Facebook Messenger for Business

Aug 31, 2020 • Messaging Channels
Adding a new communication channel to your existing marketing stack can feel like a daunting undertaking. But have no fear. We’ve unpacked everything you need to use Messenger for business — and get the most out of the platform.

Discover Our Growing Platform

Easy and Convenient

Benefit from one single platform and account for all your business messaging, on all channels.

Unbeaten Reliability

Send and receive messages from our platform with high uptime and a redundant setup.

Real-Time & Historical Analytics

Our powerful analytics tools give you a real-time, detailed overview of your worldwide traffic.

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