rcs
RCS Business Messaging

RCS, The Next Generation of Text Messaging•

Modernize your text message capabilities for marketing & customer service with RCS.

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The future of mobile messaging is here

Get started with RCS in 3 easy steps

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Create an account on CM.com

To jump start the process, register for free on our platform. Existing customers can simply log in to get started.

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Request RCS access

Once logged in, you will find "Channels" on your dashboard - request access to RCS. We'll keep you informed throughout the on-boarding process.

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Enrich your communications

Send rich, interactive, and personalized text message experiences to your Google device customers directly in their native messaging app with RCS.

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Redefine Mobile Messaging with RCS

For years, SMS has dominated the way we communicate. While SMS is still the most reliable channel, it lacks the ability to send rich features.

RCS has all the features of modern messaging channels, except it sends messages over carrier networks rather than the internet.

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    Verified Sender: Know who is reaching out to you

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    Rich Content: Send Images, GIFs, Live Audio and Video

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    Engagement: Improve your conversion and click rate

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    Dialogue: Chatbot support, calls, and live chats

How RCS is transforming business messaging

RCS is going to change the way we use SMS and takes communication with customers to a whole new level. Learn how our customers have successfully utilized our Business Messaging platform.

Take Customer Communication to the Next Level

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All Channels

Get access to all messaging channels available through one API
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One API

Use our Business Messaging API to integrate RCS into your own software
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Gain Trust

As an RCS verified sender, your customer always knows it's you.

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Built-in Features

Add rich content like pictures, GIFs, audio, and even video to your messages.

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Channel Fallback

We can guarantee the delivery of your message with an SMS fallback.

Get Access to RCS via Our API or Software

Business Messaging API

Business Messaging API

Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high volume two-way messaging and global reach capabilities.

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Mobile Marketing Cloud

Mobile Marketing Cloud

Mobile Marketing Cloud unifies existing data points into 360˚ customer profiles. It's the only solution that includes all mobile messaging channels like RCS, empowering you to create personalized omnichannel experiences that increase customer engagement.

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Mobile Service Cloud

Mobile Service Cloud

Want to provide customer service via RCS Business Messaging? With Mobile Service Cloud, you can interact with your customers via any channel - all in one easy-to-use inbox. Provide a consistent experience across channels.

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Get started with RCS Business Messaging

Request a free demo with one of our business messaging experts to see our RCS Business Messaging Solution in action.

Request access nowBook a Demo

Get Inspired

Jul 26, 2021 • Instant Messaging

How SMS API Integration Helps You Scale Your Business Communications

When it comes to business messaging and message delivery - SMS works brilliantly. It’s the most accessible channel people still use every day, and it’s unlikely to go away any time soon. And that’s why SMS is used by most businesses, big and small, to communicate with their customers whenever they want and wherever they are.
Jun 03, 2021 • Instant Messaging

Everything Businesses Need to Know About Integrating Instagram Messaging via API

During the annual F8 conference, Facebook announced the roll-out of their Messenger API to support Instagram Messaging. In addition to Facebook Messenger, the Facebook Messenger API now also supports Instagram Messaging! The API allows businesses to manage all messages initiated by people at scale. Let’s dive into Instagram Messaging and learn how your business can use this social media platform to improve your customer experience and drive sales.
Apr 23, 2021 • Instant Messaging

How to Win with OTT: 8 Real-World Customer Service Uses

The on-demand economy has created rapid change in the marketplace. Consumer preferences are changing, favoring simplicity, speed, and efficiency. Is your business keeping up? Using OTT apps can help give your business a competitive edge.
Jan 13, 2021 • Instant Messaging

17 Ways Business Messaging Enhances Your Customer Satisfaction

The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.
Nov 24, 2020 • Instant Messaging

The Most Popular Chat Apps in the U.S. (2023 Update)

U.S. consumers use chat apps like Facebook Messenger and WhatsApp to keep in touch with friends, family, and their favorite brands and businesses. The demand for over-the-top chat apps grows every year. Which chat apps do consumers prefer today? And most importantly, which makes sense for your business? Today, we’ll compare the most popular chat apps in the U.S.
Sep 22, 2020 • Instant Messaging

13 Benefits of Conversational Chatbots

Communicating with customers efficiently is more important than ever — but doing so isn’t always easy. Chatbots, an increasingly popular form of artificial intelligence in the business world, enable companies to serve customers’ needs without human interventions. Today, we’ll explain the benefits of chatbots to help you determine if it’s the right tool to integrate into your customer service strategy.
Sep 15, 2020 • Instant Messaging

What Is WhatsApp Business? Top Benefits of the Most Popular Messaging App

Are you interested in learning about WhatsApp Business and what it can offer as a customer support tool? Introducing a new channel can be time-consuming and tricky – but not to worry. We’ve broken down everything you need to know about WhatsApp Business to prepare you for this new addition to your omnichannel toolkit.
Sep 02, 2020 • Instant Messaging

How to Use Twitter for Business to Engage With Customers

Many businesses use Twitter to keep customers informed on trending events, news, and new products or services. But you might not be familiar with one of Twitter's lesser-known features: The ability to chat with customers via Twitter Direct Messages. Today, we'll share our top tips and use cases for leveraging Twitter Direct Messages to reach highly engaged customers and boost your brand image.
Aug 31, 2020 • Instant Messaging

How to Use Facebook Messenger for Business

Adding a new communication channel to your existing marketing stack can feel like a daunting undertaking. But have no fear. We’ve unpacked everything you need to use Messenger for business — and get the most out of the platform.
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