Rich Communication Services (RCS) redefines mobile messaging, leveraging carrier networks instead of the internet. It empowers brands to elevate customer engagement for marketing, customer service, commerce, and security.
Use RCS Messaging to send your audience personalized updates and offers, and provide them with a seamless in-channel shopping experience to boost revenue.
Reach customers with relevant content and offers to drive higher engagement and conversions.
Use RCS to send out promotional messages, special offers, and exclusive deals, enticing customers to make purchases and increase sales while creating a sense of exclusivity.
Allow customers to browse and make purchases seamlessly, resulting in a frictionless shopping experience.
Add RCS to your contact center to facilitate seamless agent-customer connections. Handle multiple conversations simultaneously without losing personalized customer support.
Keep customers informed with appointment reminders, order updates, and essential notifications through RCS.
Offer personalized assistance, resolve queries, and foster stronger relationships, leading to higher customer satisfaction and loyalty.
Provide product recommendations, answer questions, and steer customers toward successful purchases, boosting their confidence and encouraging repeat business.
Implement One Time Passwords (OTP) to verify and authenticate your customers and send passwords safely, reinforcing the security of online data, and prioritizing safety for all users.
Provide an additional layer of security for customer accounts and sensitive transactions, safeguarding against unauthorized access.
Use verified sender profiles, assuring them that messages are from legitimate and trusted sources, reducing the risk of phishing and fraudulent activities.
Displays authenticated brand and company details within a message, reassuring the user that their communication with this account is secure.
RCS enables rich content features such as images, media carousels, CTA buttons, GIFs, live audio, and video.
Enhance audience engagement with live chats, chatbot support, and calls, ensuring the personal support they need.
Engage your audience when relevant to them and boost your conversion and click-through rates.
CM.com guarantees the delivery of RCS messages with a fallback to SMS text messages.
Discover how RCS Business Messaging can help your brand share interactive content, engage with customers and increase brand engagement.
Contact UsIntegrate RCS directly through our Connectivity platform. Our API combines multiple communication channels into a single platform.
Want to provide customer service via RCS? With Mobile Service Cloud, you can interact with your customers in one easy-to-use inbox.
Send RCS marketing campaigns with Mobile Marketing Cloud and create personalized omnichannel experiences that increase customer engagement.
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