CM.com is pleased to announce the successful launch of its innovative Generative AI capabilities. This release represents the latest advancement in CM.com’s ongoing AI investment efforts.
The partnership sees DFS integrate the ‘Sofia’ chatbot into their online customer service.
New study reveals consumer frustration with personalisation efforts is harming overall brand perception.
Study reveals 79% of UK respondents say they only make a phone call when it’s urgent.
Juniper Research ranks CM.com, a global leader in cloud software for conversational commerce, as a leader in the Contact Center-as-a-Service (CCaaS) market.
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