Tag "Customer Experience"

SaaS update about Generative AI Engine now live

Sep 15, 2023 • Customer Experience

CM.com celebrates launch of Generative AI Engine: revolutionising customer engagement

CM.com is pleased to announce the successful launch of its innovative Generative AI capabilities. This release represents the latest advancement in CM.com’s ongoing AI investment efforts.

Jul 12, 2023 • Customer Experience

DFS revamps online customer experience with CM.com’s AI-powered chatbot technology

The partnership sees DFS integrate the ‘Sofia’ chatbot into their online customer service.

research report about personalization press release

Jun 27, 2023 • Customer Experience

Bombarded! Over two-thirds of consumers are still being sent irrelevant messages by retailers

New study reveals consumer frustration with personalisation efforts is harming overall brand perception.

Nov 24, 2022 • Customer Experience

75% of UK consumers only reach out to customer service as a last resort

Study reveals 79% of UK respondents say they only make a phone call when it’s urgent.

Juniper recognizes CM.com as leader in CCaaS market

Aug 17, 2022 • Customer Experience

Juniper recognises CM.com as leader in CCaaS market

Juniper Research ranks CM.com, a global leader in cloud software for conversational commerce, as a leader in the Contact Center-as-a-Service (CCaaS) market.