Make sure your services are scalable. Covid-19 made it clear that Governments need to be ready for increased demands and online services. For Citizens and Civil Servants alike.
Predictions are that 75% of government CIOs will be directly responsible for security outside of IT by 2025, to include operational and mission-critical technology environments (Gartner).
Ease of use is an important factor in choosing the right solutions for your services. For citizens and civil servants alike. Digitalisation should be an asset, not a set-back.
Make sure that your organisation is prepared to tackle online threats by enhancing your security policies to protect your data. Multi-Factor Authentication provides a safe solution for the protection of your services.
It is essential to keep everybody, citizens and healthcare institutions, informed at all times. Communication is key! Make sure the right information is out there, reaching your audience. Start the conversation on popular channels.
Help your citizens by optimising and automating processes online. Citizen needs a new passport? Have them contact you online on their preferred channel. Have a chatbot guide them through the steps and process payment in one go. Send a notification for pick-up.
Your own employees will benefit from digitalisation. Make life easy by creating a flexible and scalable work environment. Offer easy communication channels and payment solutions for them to get in touch with citizens and colleagues.
Meet your target audience on the channels that they use for a personalised and improved customer journey. Think of channels like SMS, WhatsApp, Facebook Messenger and more.
Provide immediate answers to frequently asked questions and automate customer journeys online to relieve the stress on your service center.
Centralised, omnichannel payment solution for all (international) purposes. From invoice payments and administration costs to paying at the counter in the cafeteria.
More than ever, citizens will expect their government to be available when and how it’s most convenient and safe for them.
With our Mobile Service Cloud solutions you will provide beautiful customer service and experiences on any channel.
Enable UK citizens to fulfil the complete customer journey within a conversation. Whether they have a question or want to order or renew a contract: everything is possible.
Let your service stand out with the solutions and channels CM.com offers.Mobile Service Cloud
CM.com secured the messaging traffic for the Dutch government by winning the tender for SMS Gateway and Voice One Time Passwords (OTP) provider.
CM.com won the tender for international Payment Service Provider (PSP) for the Dutch government for the coming 4.5 years with the possibility to extend.
Omnichannel customer engagement solution for businesses that want to start conversations with people, not profiles.
All-in-one Customer Service Software to deliver superior experiences, engage volunteers, and increase supporter satisfaction.
Deliver exceptional customer experience and self-service with our Conversational AI Cloud.
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