Articles from Brechtje van Houtum

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Engagement platform generative ai engine
Sep 15, 2023 • CM.com

CM.com celebrates launch of Generative AI Engine: revolutionising customer engagement

CM.com is pleased to announce the successful launch of its innovative Generative AI capabilities. This release represents the latest advancement in CM.com’s ongoing AI investment efforts.

CM.com awarded with a Rising Star Award by Frost and Sullivan
Jul 28, 2023 • Awards

CM.com Honored with Rising Star Award 2023 at GTS Open House in Detroit, MI

Austin, Texas, July 27, 2023 - CM.com, a leading global communications platform, is proud to announce its recent recognition as the recipient of the prestigious Rising Star Award in 2023 at the GTS Open House at the renowned Detroit Athletic Club.

Research report press release about personalization
Jun 26, 2023 • Research

CM.com Research on Personalization: Are Retailers Getting It Right?

Consumers today expect personalized experiences throughout their customer journey. Numerous retailers are falling short of meeting these expectations, but a recent study conducted by CM.com sheds light on the potential for improving overall brand perception by enhancing consumer experiences with personalization opportunities.

Generative ai press release with conversational ai cloud
Jun 22, 2023 • Conversational AI

CM.com is Launching Advanced Cross-Product Generative AI Capabilities

CM.com announces the kickstart of its new cross-product Generative AI platform with ten leading customers.

OpenAI LLMs release now implemented
Apr 04, 2023 • CM.com

CM.com integrates Generative AI into its platform to increase efficiency for business users

CM.com introduces major updates to its conversational AI platform, Conversational AI Cloud, and its CCaaS solution, Mobile Service Cloud. The new features include Generative AI for generating conversational content, a completely overhauled intent classification recognition engine, and conversation summaries from bot to human.

cmcom-speech-logix
Mar 22, 2023

CM.com and SpeechLogix Partner to Deliver Enhanced Customer Engagement Experiences

CM.com, a global leader in conversational commerce solutions, is excited to announce its partnership with SpeechLogix Inc., a leading provider of automated voice technology.

Juniper recognizes CM.com as leader in CCaaS market
Aug 16, 2022 • Awards

Juniper Recognises CM.com as Leader in CCaaS Market

Juniper Research ranks CM.com, a global leader in cloud software for conversational commerce, as a leader in the Contact Center-as-a-Service (CCaaS) market.

googles-business-messages-partner
Jun 24, 2022 • Messaging

CM.com Named an Official Partner of Google’s Business Messages

CM.com, a global leader in cloud software for conversational commerce, has been named as an official partner of Google’s Business Messages, integrating Google’s Business Messages into its offering, building on the companies expertise across a wide variety of conversational channels, and consolidating its position as a world leader in omnichannel communications.

buildingblocks-press-release
Jun 23, 2022 • CM.com

CM.com Completes Acquisition of Building Blocks

CM.com, a global leader in cloud software for conversational commerce, has completed the acquisition of Consumer AI technology company Building Blocks.