previous icon Back to press
Mar 22, 2023
3 minutes read and SpeechLogix Partner to Deliver Enhanced Customer Engagement Experiences, a global leader in conversational commerce solutions, is excited to announce its partnership with SpeechLogix Inc., a leading provider of automated voice technology.

Josh Intagliata
Josh Intagliata,
Product Marketing Manager

Enhancing Customer Engagement

Together, the companies will leverage SpeechLogix's advanced contact center solution and's omni-channel business messaging API to deliver enhanced customer engagement experiences for businesses of all sizes.

"We are excited about our partnership with," says Haitham El-Hanafi, Head of Sales at SpeechLogix. "’s Business Messaging API has added the omni-channel capabilities to XLogix Platform, which is nominated as one of the best overall platforms by Enterprise Connect in 2023, and we are confident that this collaboration will result in even more success for our customers."

The integration of's API into SpeechLogix's contact center solution has expanded its range of services, including WhatsApp, Apple business messaging, Twitter, Instagram, Facebook messenger, and VOIP. This provides customers with a streamlined experience, allowing them to connect with agents seamlessly across all channels.

SpeechLogix’s Smart Agent Routing, supported by’s omni-channel communication technology, ensures customers are directed to the same agent, regardless of the channel they use. This means that if there is a disconnection, customers can be confident that when they redial, they will be reconnected with the same agent who was previously helping them. Even if the customer decides to use a different channel or calls back later, they will still be connected to the same agent. This not only increases customer satisfaction but also streamlines the process and saves time.

Both companies are confident that this partnership will enhance the customer experience and improve business service delivery. They are committed to providing businesses with best-in-class customer service solutions that meet their needs. The integration of their platforms is the first step towards achieving that goal.

The partnership with has already seen significant success, with SpeechLogix deploying its solution for service providers such as Zain Group in the Middle East. The simplicity of's API has eased the integration process across all channels, providing customers with a complete all-in-one platform.

Alessandro Melotti, Partnership Manager of North America, added, "We are excited to join forces with SpeechLogix; the integration of both solutions will enable businesses to engage with their customers more personally and intelligently, which will drive better results and increased customer loyalty."

The partnership with is a win-win for SpeechLogix and its customers, providing a complete, all-in-one, streamlined, and user-friendly platform, providing businesses with cutting-edge solutions to streamline customer interactions and enhance overall customer engagement.

Was this article interesting?
Share it!
Josh Intagliata
Josh Intagliata,
Product Marketing Manager
logo linkedin icon

A marketing technology expert, passionate about driving business growth through strategic product marketing. With expertise in digital product marketing, and go-to-market strategy, he boasts a track record of success in driving product adoption and revenue growth.

Latest Articles

Engagement platform generative ai engine
Sep 15, 2023 • celebrates launch of Generative AI Engine: revolutionising customer engagement is pleased to announce the successful launch of its innovative Generative AI capabilities. This release represents the latest advancement in’s ongoing AI investment efforts. awarded with a Rising Star Award by Frost and Sullivan
Jul 28, 2023 • Awards Honored with Rising Star Award 2023 at GTS Open House in Detroit, MI

Austin, Texas, July 27, 2023 -, a leading global communications platform, is proud to announce its recent recognition as the recipient of the prestigious Rising Star Award in 2023 at the GTS Open House at the renowned Detroit Athletic Club.

Research report press release about personalization
Jun 26, 2023 • Research Research on Personalization: Are Retailers Getting It Right?

Consumers today expect personalized experiences throughout their customer journey. Numerous retailers are falling short of meeting these expectations, but a recent study conducted by sheds light on the potential for improving overall brand perception by enhancing consumer experiences with personalization opportunities.

Generative ai press release with conversational ai cloud
Jun 22, 2023 • Conversational AI is Launching Advanced Cross-Product Generative AI Capabilities announces the kickstart of its new cross-product Generative AI platform with ten leading customers.

OpenAI LLMs release now implemented
Apr 04, 2023 • integrates Generative AI into its platform to increase efficiency for business users introduces major updates to its conversational AI platform, Conversational AI Cloud, and its CCaaS solution, Mobile Service Cloud. The new features include Generative AI for generating conversational content, a completely overhauled intent classification recognition engine, and conversation summaries from bot to human.

Juniper recognizes as leader in CCaaS market
Aug 16, 2022 • Awards

Juniper Recognises as Leader in CCaaS Market

Juniper Research ranks, a global leader in cloud software for conversational commerce, as a leader in the Contact Center-as-a-Service (CCaaS) market.

Jun 24, 2022 • Messaging Named an Official Partner of Google’s Business Messages, a global leader in cloud software for conversational commerce, has been named as an official partner of Google’s Business Messages, integrating Google’s Business Messages into its offering, building on the companies expertise across a wide variety of conversational channels, and consolidating its position as a world leader in omnichannel communications.

Jun 23, 2022 • Completes Acquisition of Building Blocks, a global leader in cloud software for conversational commerce, has completed the acquisition of Consumer AI technology company Building Blocks.