CM.com Launches AI Voice Agent for Voice-Driven Customer Interaction

According to CEO Jeroen van Glabbeek, this launch is a logical next step following the previously introduced Agentic AI platform HALO.

"Our mission is simple: to make AI automation frictionless, effective, and results-driven," he says. "We build solutions based on practical experience, focused on solving real pain points. As popular as channels like WhatsApp have become, people still make phone calls very frequently. This isn't technology for technology's sake — it's about making customer interactions smarter, more consistent, and more accessible."

A Tailored Voice Assistant for Every Customer Interaction

The AI Voice Agent is widely applicable: from fully handling common questions in customer service centers, such as requesting an invoice or updating an address, to providing voice-driven information in sectors like retail, insurance, logistics, and government. Van Glabbeek explains:

"Any organization can engage with people using our voice assistant. Imagine you're a citizen looking for information from your local government; you no longer need to comb through a website. You simply call a number and receive a clear answer to your specific question right away."

Well-designed voice agents contribute to a positive customer experience, reduce wait times, and make services accessible to everyone, including those who have difficulty reading or typing. Organizations looking to quickly scale up their accessibility and customer satisfaction can start now. They'll benefit from faster service delivery, lower costs, and more room for human employees to focus on complex or emotionally charged conversations.