Customer Successes and Use Cases

How do you ensure a better customer experience with SMS and Voice? When a customer switches from one telecom operator to another, PortingXS facilitates number retention for every type of phone number. We spoke with Tim Leliveld, Area Manager at PortingXS, about their smart application of SMS and Voice for an optimal customer journey.

The Nederlandse Loterij is the gambling organization in The Netherlands, known for the Staatsloterij, Lotto, Toto and scratch cards. All gambling games from the Nederlandse Loterij are intended for people aged 18 and older. On the 30th of May, the Nederlandse Loterij introduced iDIN (the online tool for safe and easy identification via the bank) to verify the age of online participants.

Albert Heijn launched an innovation in the Academic Medical Centre (Netherlands) in the field of high-speed shopping: Tap to go, with CM.com as partner for payments and identification. We spoke with Jan-Willem Dockheer, managing director of AH to go, about the future of the payment landscape and the innovative Tap to go.

You might have seen the images of Amazon Go, a futuristic grocery store where a vast array or sensors keep tabs on what items shoppers pick up in real-time. As a result, customers are able to buy food & drinks on the go, simply by taking products out of the shelves and leaving the store. No cash register. No employee. No queue. And no debit card. Albert Heijn now introduces high-speed shopping in The Netherlands: Tap to go. Comparable, but possibly more efficient and innovative when it comes to high speed shopping.

"On average, a customer spends 3 minutes and longer in an AH to go store. We can reduce that to 20 seconds", says AH to go. How? Thanks to the latest development in mobile payments: Tap to go. We spoke with Jan-Willem Dockheer, managing director of AH to go, about the future of the payment industry and the innovative Tap to go.

In order to inform and activate employees of Dutch Toyota dealers, the Dutch Toyota importer 'Louwman & Parqui' in Raamsdonksveer, uses a special combination of communication methods: CM.com's Voice Campaigns and a Dutch celebrity. "And that works very well."

Text messaging is now 25 years old but the demand for the short message is still as great. New and innovative projects are still being created all over the world in which short and powerful notifications by mobile telephone play an important role.

Hard work deserves great and fresh food. Paris based food delivery platform Popchef realised that and brings to restaurants what Uber brought to taxis’: speed, simplicity and quality. Popchef uses CM’s messaging API to update customers on their orders.

How do you migrate dedicated savers with a savings card for your loyalty program as quickly and as efficiently as possible to your new app, and how do you get new savers to register as quickly as possible as well? With a national registration campaign and SMS marketing by means of an SMS short code. Texaco registered and moved thousands of participants of Texaco Stars from the Rocks savings card to the new mobile app.