Customer Successes and
Use Cases

As mobile technology partner of the Formula 1 Heineken Dutch Grand Prix, CM.com has introduced a whole new form of ticketing, communication and payments.

The visitors of Dept Festival received program updates on their mobile phone via WhatsApp so they wouldn't miss a thing.

Cash Crusaders was looking for the easiest form of communication with customers which led them to the WhatsApp Business solution.

With young people as customers, the choice for MBOwebshop.nl was WhatsApp Business as customer support channel.

Hello Paisa steps into conversational commerce with the WhatsApp Business solution and Customer Contact.

CompareGuru streamlines and automates their customer communication with Customer Contact.

Universities use WhatsApp as an addition to Email to better inform students. Are you in the same lane as your students?

We asked Takeaway.com what hurdles the company had to take from the time they started to where they are now.

Randstad sends quickly and reliably text messages to job seekers about new jobs via the platform of CM.com.

ACTITO connects its customers with CM's SMS and direct operator connections

Parkline's service is about trust and service. CM.com makes sure this is possible.

We spoke with Tim Leliveld, Area Manager at PortingXS, about their smart application of SMS and Voice for an optimal customer journey.

A digital platform that grew from an idea to a successful business in three years. 'Red je Pakketje' shows it's possible.

Etam, the leader in lingerie in France, sends millions of SMS messages per month to their members of the loyalty program.

Find out just what Tantan did to become more popular and ensure global growth in the future.

Sushi Shop always seeks to adapt to the needs of consumers and offer them an optimal path to purchase and customer support.

Albert Heijn exceeds expectations with high speed shopping thanks to the latest development in mobile payments: Tap to go.

Since the start, Mepal has been using CM.com's payment solutions to make online payments run smoothly.

Secure, easy and fast payment by mobile phone by scanning a QR Code. Dutch charities have also discovered the added value of iDEAL QR.

Cordaid teamed up with TV show RTL Boulevard and Conversational Commerce platform CM.com to raise funds for girls in Africa.

Since Bakker.com integrated their Shopify webshop with payments via CM.com, turnover has doubled.

As an event supporter of the Formula 1 Heineken Dutch Grand Prix, CM.com had the opportunity to introduce a whole new form of Ticketing. 

NAC Breda has been using the CM.com platform for years to interact with supporters and business relations.

WiSH Outdoor Netherlands wants to enrich their database for smart marketing applications so the chosen target group can be reached via the most suitable channel.

During the 27th edition of Lowlands, organizer Mojo Concerts B.V. and CM.com introduced a new way of paying for festival visitors. 

The KNLTB wants to promote ticket sales for events and respond better to the wishes of their target group.

Thanks to CM.com's Customer Data Platform (CDP), Hardstyle-DJ Brennan Heart can communicate with its fans in a personal and unique way.

With 45,000 expected visitors, ticket sales and entrance control should run as smoothly as possible of the 100th edition of the the KLM Open golf tournament.

Once a year the city centre of Breda is filled with rubber boats, inflatable pools and rubber ducks. We spoke to Bram Bul, organiser of Breda Drijft.

Bot first, agent follow up. Read more about the contact strategy of leading Dutch energy supplier, Eneco.

Since 2012 chatbot Iris has been the virtual assistant that helps take the strain off ANWB’s Member Service Centre.

As Missguided began to experience tremendous growth, the main contact-channels – live chat, email and social – became flooded.

Because of the successful implementation of the chatbot, 85% of visitors find their answer and NPS has increased by 40 points.

To make it easier and safer to verify the age of online participants, the Nederlandse Loterij introduced iDIN, the online tool for safe and simple identification via the bank.

Together with CM.com, MediaMarkt developed a flow based on what the customer always has in his pocket. Exactly, a mobile phone.