Customer Stories

The Platforms Behind Businesses Worldwide

Read how our customers raise their customer experience to an industry-defining mobile standard using our software.

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About CM.com next icon Customer Stories

Setting New Standards in Customer Experience

We've teamed up with some of our amazing customers to share their story and show how CM.com is part of their daily routines. Learn how our platform enables companies of all sizes to attract, engage and retain their customers using mobile technology.

CM.com Formula 1 Heineken Dutch Grand Prix 2023

Formula 1 Heineken Dutch Grand Prix

As an Event Supporter of the Formula 1 Heineken Dutch Grand Prix, CM.com teamed up with the Dutch Grand Prix to provide the best fan experience from start to finish.

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Customer Stories - Retail

buddha to buddha

Sign

How Buddha to Buddha switched effortlessly from ‘wet’ to ‘dry’ signatures with Sign? Read all about the switch to digital signatures here.

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Dustin logo

Mobile Service Cloud

Dustin is meeting B2B customer demands on a B2C level with Mobile Service Cloud.

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coca cola logo

WhatsApp Business

For its new campaigns, Coca-Cola aimed to take the customer experience to the next level with a Chatbot on WhatsApp Business.

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elho logo

Mobile Service Cloud

To help, excite and inspire customers to bring more green into their daily lives, customer contact is very important to elho. Mobile Service Cloud makes this easier and faster.

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SMS

Etam, the leader in lingerie in France, sends millions of SMS messages per month to their members of the loyalty program.

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kfc logo

WhatsApp Business

Helping KFC raise the bar and connect with consumers via a ground-breaking WhatsApp chat ordering channel.

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Identification

Together with CM.com, MediaMarkt developed a flow based on what the customer always has in his pocket. Exactly, a mobile phone.

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Payments Platform

Since the start, Mepal has been using CM.com's payment solutions to make online payments run smoothly.

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missguided logo

Conversational AI Cloud

As Missguided began to experience tremendous growth, the main contact-channels – live chat, email and social – became flooded.

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my jewellery

Mobile Service Cloud

Find out how My Jewellery perfectly aligns the online and offline shopping experience with Mobile Service Cloud. For the optimal customer experience.

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revolution logo

Mobile Service Cloud

Revolution Beauty is always improving customer service. To keep challenging existing standards, they started using Mobile Service Cloud. 

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rvshare-logo

Tracedock

RVshare realised a significant increase in inbound traffic from desktop users, and nearly doubled the visible returning visitors on Safari.

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sanitairwinkel

Tracedock

Learn how TraceDock, CM.com's privacy-friendly first-party data collection tool gives Sanitairwinkel 23% more insight into their attribution data.

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smartphonehoesjes.nl logo

Mobile Service Cloud

At Smartphonehoesjes, the customer always finds the right product for their mobile device through Mobile Service Cloud of the Engagement platform.

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sushishop

SMS

Sushi Shop always seeks to adapt to the needs of consumers and offer them an optimal path to purchase and customer support.

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Winparts logo new 2023

Mobile Service Cloud

Mobile Service Cloud helps winparts improve. Not only customer service but also conversion. The conversion rate increased to 15% by adding live chat.

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your surprise

Mobile Service Cloud

The CM.com Engagement Platform empowers YourSurprise to provide an even more personalized level of assistance to its customers.

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Customer Stories - Tech & Media

SMS

ACTITO sends about a million SMS text messages each month. These numbers require a stable platform and a good service.

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Logo AXI

Payments Platform

AXI is leveraging CM.com's SoftPOS app so retailers can offer their shoppers a better shopping experience.

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cash-for-gold-usa

WhatsApp Business

Cash for Gold USA grew its customer base by 150% in 2020 with CM.com's conversational commerce solutions.

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compare-guru

Mobile Service Cloud

CompareGuru streamlines and automates their customer communication with Mobile Service Cloud.

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foodbag logo

Payments Platform

Belgian food delivery service Foodbag effectively increased its conversion rate, partly thanks to their personalized checkout.

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Mobile Service Cloud

Hello Paisa steps into conversational commerce with the WhatsApp Business solution and Mobile Service Cloud.

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Jamezz logo

Payments Platform

Digital butler Jamezz grows into a prominent ordering platform thanks to high-quality service and secure payments.

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Logo KindPlanner

Sign

Childcare organization Zien uses Sign, offered by KindPlanner, to sign and manage contracts efficiently and flawlessly.

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maxlead2

Sign

Digital Signing Integrated with Maxlead Software. The customers of Ploeg Kozijnen sign their contracts wherever and whenever they want with Sign, integrated with Maxlead.

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radioscorp logo

Mobile Service Cloud

Modern radio requires interaction. To make this as easy as possible for listeners and DJs, 100% NL & SLAM! now use Mobile Service Cloud.

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robiquity

Conversational AI Cloud

Robiquity automates its client processes in partnership with CM.com using its suite of software solutions.

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logo-secret-view

Sign & WhatsApp Business

Secret View offers organizations a simple solution to gather and learn from high-quality feedback. Learn how they manage this with CM.com's solutions.

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supermoney logo

Sign

SuperMoney uses Sign for contract signing, developing a straightforward, user-friendly process allowing minimal salesperson intervention.

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superprof-logo

SMS & WhatsApp Business

Superprof connects teachers and students worldwide thanks to SMS and WhatsApp Business.

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Connectivity Platform

We asked Takeaway.com what hurdles the company had to take from the time they started to where they are now.

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SMS

Find out just what Tantan did to become more popular and ensure global growth in the future.

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logo vendorlink

Sign

Digital signing has really taken off since the COVID-19 pandemic”, according to Maarten de Ru of Vendorlink.

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ximedes-logo-light-background-01

Payments Platform

Distributing Public Transport tickets made easy. An innovative new solution designed and developed by Ximedes and CM.com.

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