Every channel through one connection: SMS, WhatsApp, RCS, email, voice and more. Send across all of them, and the Conversational Router reads every reply and makes sense of it, so your team and your AI can act on it instead of losing it.
Most platforms connect you to the channels and stop at delivery. The reply lands back as raw text for someone to read, sort and route. Connect keeps going. The Conversational Router reads what comes back, in any language, and turns it into a conversation that arrives understood: what the customer wants, how they feel, what they referenced. Your team and your AI act on it straight away, and every reply feeds the customer profile, so the next conversation starts smarter than the last.
Last year WhatsApp, this year RCS, next year who knows. Every new channel is normally another integration to build and maintain. Connect gives you all of them through one platform and one API, each one native, with its own deliverability and compliance handled.
Campaign editor
Pick your audience, preview each channel, schedule. Self-service from day one.
Messaging API
Trigger OTP, confirmations, reminders and updates from any system. Libraries for .NET, Node, Java and PHP.
Delivery tracking
Live messaging log with delivery status per message, per channel. Resend, retry or troubleshoot in one click.
Opt-in & compliance
Consent, preferences and unsubscribes in one place, applied to every send. GDPR-native.
Channel fallback
Set a fallback per message. Customer didn't open the email? Send a WhatsApp. WhatsApp not delivered? Switch to SMS. Automatic, configurable, predictable.
One REST API for every channel, with open-source libraries for C#/.NET, Node.js, Java and PHP on GitHub. Sample code, a sandbox to test in, and full docs at developers.cm.com. Start sending in minutes, no sales call needed
Developer docsA reminder the day before, reply to reschedule, handled by the Router.
Voice broadcasts for announcements, surveys or urgent updates at scale.
Sub-second verification, global delivery, automatic fallback if a channel fails.
Rich WhatsApp and RCS messages with images, buttons and reply-to-buy.
One urgent message across email, SMS and WhatsApp at once.
Reservation details and tickets delivered the moment they book.
Weekly email or WhatsApp newsletters to your full opted-in list, with personalization.
A quick CSAT or NPS prompt right after the interaction.
A reminder the day before, reply to reschedule, handled by the Router.
Voice broadcasts for announcements, surveys or urgent updates at scale.
Sub-second verification, global delivery, automatic fallback if a channel fails.
Rich WhatsApp and RCS messages with images, buttons and reply-to-buy.
One urgent message across email, SMS and WhatsApp at once.
Reservation details and tickets delivered the moment they book.
Weekly email or WhatsApp newsletters to your full opted-in list, with personalization.
A quick CSAT or NPS prompt right after the interaction.
Every message you send runs through Safeguard. Destination management, rate limiting, IP restrictions and AI anomaly detection keep your traffic clean, so your messages reach real, reachable numbers and you stop paying for artificially inflated traffic (AIT, also called SMS pumping). More than one in four CM.com customers already block fraud this way. High-volume senders can add Safeguard Plus for machine-learning protection on top.
Connect runs on infrastructure built over 27 years, so deliverability, routing and compliance are handled before your first message goes out.
years running business-critical messaging.
countries reached
operator Meta and Google connections.
platform uptime
All channels, outbound and replies, on one platform.
| Dimension | Single-channel ESP or CPaaS | CM.com Connect |
|---|---|---|
| Dimension | Single-channel ESP or CPaaS | CM.com Connect |
Channel coverage |
One channel native; others via integration |
Every channel native on one platform |
Use case coverage |
Marketing broadcasts OR transactional API |
Both, in one editor and one API |
Templates & sender |
Per tool, per channel |
One library, one sender, applied everywhere |
Opt-in & compliance |
Per tool, per channel |
One register, all channels |
Data foundation |
None, or per-tool |
Runs on the Customer Context Platform |
Onboarding |
Implementation project per tool |
Self-service for Core, one onboarding |
Commercial model |
Multiple subscriptions per channel |
One platform fee plus per-message cost |
Every conversation Connect carries feeds the Customer Context Platform. So Activate's campaigns get sharper, Convert recognizes the buyer, and Support opens with the full history. The more you run, the more the platform knows.
We inform millions of consumers effectively about their food order via SMS, using the SMS Gateway of CM.com. An easy choice to inform our consumers proactively and to avoid the need to contact us and worry about their order.
A benefit is that the candidate can easily start the application process - it is really accessible to send a WhatsApp message. Candidates get an instant response on their messages, and instant answers to their questions. Moreover, it helps us to optimize the recruitment process.
With SMS via CM.com, we can reach a lot of people very quickly. Randstad needs and uses CM.com’s services to quickly and reliably send messages: for us, time is money.
SMS plays a crucial role in BMW’s ConnectedDrive services. CM.com’s global reach means they don’t have to worry about which routing or mobile network they need to use; CM.com takes care of it with the SMS Gateway.
Tell us where your customers are and how you reach them today. A CM.com expert will show you what Connect looks like on your traffic, every channel, every reply and every check on one connection.
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