Tag "Mobile Service Cloud"

SaaS update about Generative AI Engine now live

Sep 15, 2023 • Mobile Service Cloud

CM.com celebrates launch of Generative AI Engine: revolutionising customer engagement

CM.com is pleased to announce the successful launch of its innovative Generative AI capabilities. This release represents the latest advancement in CM.com’s ongoing AI investment efforts.

Apr 04, 2023 • Mobile Service Cloud

CM.com integrates Generative AI into its platform to increase efficiency for business users

CM.com introduces major updates to its conversational AI platform, Conversational AI Cloud, and its CCaaS solution, Mobile Service Cloud. The new features include Generative AI for generating conversational content, a completely overhauled intent classification recognition engine, and conversation summaries from bot to human.

Juniper recognizes CM.com as leader in CCaaS market

Aug 16, 2022 • Mobile Service Cloud

Juniper Recognises CM.com as Leader in CCaaS Market

Juniper Research ranks CM.com, a global leader in cloud software for conversational commerce, as a leader in the Contact Center-as-a-Service (CCaaS) market.