CM.com has everything you need to provide a seamless customer experience anytime, anywhere. Our mobile customer service software lets you interact with your customers through their preferred channels via one omnichannel inbox.
Increase Customer Satisfaction
Communicate with your customers via their preferred channels — the same way they do with friends and family.
Boost Efficiency and Productivity
Manage and automate all conversations efficiently with a chatbot or work together within the omnichannel Inbox.
Maximize ROI and Conversions
Happy customers convert more! Use Customer Profiles to personalize the entire customer journey and outperform expectations.
Watch the video to get a first impression of Mobile Service Cloud.
Hold two-way conversations with your customers through their preferred messaging channels like WhatsApp, Apple Messages for Business, Facebook Messenger, Viber, Telegram, Twitter, and SMS.
Manage all conversations in one omnichannel inbox
Streamline all conversations to increase quality and efficiency
Provide easy and accessible support everywhere
With Mobile Service Cloud, you can work with your colleagues, other teams, and external parties like suppliers or couriers.
The options are endless: leave comments, snooze conversations, or assign chats to another colleague.
Communicate with customers, colleagues, & partners via one Inbox
Automatically assign conversations with skills-based routing
Share conversations to offer a seamless customer experience
Connect Mobile Service Cloud with the systems of your choice. Integrations help you deliver faster, more personal service experiences — no need to search for siloed data in multiple systems.
Integrate with your CRM, ERP or CDP
Enrich customer profiles with all available data
Get more insights to measure the impact of your support strategy
Creating quick replies or automating conversations with a chatbot enables you to work smarter, not harder. Chatbots make support easier and faster for both customers and your customer service team.
24/7 availability guarantees a quick response
Seamless handover from bot to human
Easy to build and manage, no coding required
Want a closer look at our customer service cloud solution and find out what it can mean for your business? Discuss the possibilities with one of our experts or watch the deep-dive video.
Manage all conversations from every channel in one convenient inbox
Interact via different channels with Communication Streams
Skills-based routing helps you to involve the right colleagues and teams easily
Build customer profiles with your CRM, CDP, and other data sources
Create your own chatbot to answer questions and automate conversations
Setting the right KPIs for your customer service team will give focus and improve performance. In this paper, you will discover 8 measurable KPIs: Customer KPIs & Operational KPIs. By using customer service software, you can measure performance by set KPIs.
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