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Mobile Service Cloud

All-In-One Customer Service Software

Our all-in-one customer service platform boosts engagement, delivers superior experiences, and increases customer happiness.

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Discover Mobile Service Cloud

CM.com has everything you need to provide a seamless customer experience anytime, anywhere. Our mobile customer service software lets you interact with your customers through their preferred channels via one omnichannel inbox.

OFFER SUPPORT VIA 8+ CHANNELS

sms
whatsapp
apple business chat
viber
facebook messenger
telegram
twitter
email

Outperform Customer Expectations

Increase Customer Satisfaction

Communicate with your customers via their preferred channels — the same way they do with friends and family.

Boost Efficiency and Productivity

Manage and automate all conversations efficiently with a chatbot or work together within the omnichannel Inbox.

Maximize ROI and Conversions

Happy customers convert more! Use Customer Profiles to personalize the entire customer journey and outperform expectations.

Watch the video to get a first impression of Mobile Service Cloud. 

Communicate via All Channels in One Inbox

Hold two-way conversations with your customers through their preferred messaging channels like WhatsApp, Apple Messages for Business, Facebook Messenger, Viber, Telegram, Twitter, and SMS.

  1. Manage all conversations in one omnichannel inbox

  2. Streamline all conversations to increase quality and efficiency

  3. Provide easy and accessible support everywhere

mobile service cloud platform

Collaborate With Internal & External Teams

With Mobile Service Cloud, you can work with your colleagues, other teams, and external parties like suppliers or couriers.

The options are endless: leave comments, snooze conversations, or assign chats to another colleague. 

  1. Communicate with customers, colleagues, & partners via one Inbox

  2. Automatically assign conversations with skills-based routing

  3. Share conversations to offer a seamless customer experience

Integrate Software and Tools of Your Choice

Connect Mobile Service Cloud with the systems of your choice. Integrations help you deliver faster, more personal service experiences — no need to search for siloed data in multiple systems.

  1. Integrate with your CRM, ERP or CDP

  2. Enrich customer profiles with all available data

  3. Get more insights to measure the impact of your support strategy

Automate Conversations With a Chatbot

Automate Conversations With a Chatbot

Creating quick replies or automating conversations with a chatbot enables you to work smarter, not harder. Chatbots make support easier and faster for both customers and your customer service team.

More About Our Chatbot

  1. 24/7 availability guarantees a quick response

  2. Seamless handover from bot to human

  3. Easy to build and manage, no coding required

Want to See What Mobile Service Cloud Can Do for You?

Want a closer look at our customer service cloud solution and find out what it can mean for your business? Discuss the possibilities with one of our experts or watch the deep-dive video.

Request InformationWatch Deep Dive

Powerful Features to Optimize Customer Service

Omnichannel Inbox

Manage all conversations from every channel in one convenient inbox

Communication Stream

Interact via different channels with Communication Streams

Team Collaboration

Skills-based routing helps you to involve the right colleagues and teams easily

Customer Profiles

Build customer profiles with your CRM, CDP, and other data sources

Chatbot

Create your own chatbot to answer questions and automate conversations

Free Paper: 8 Customer Service KPIs You Need to Measure

8 Customer Service KPIs

8 Customer Service KPIs

Setting the right KPIs for your customer service team will give focus and improve performance. In this paper, you will discover 8 measurable KPIs: Customer KPIs & Operational KPIs. By using customer service software, you can measure performance by set KPIs.

Download Paper

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