Mobile Service Cloud.
All-in-one Customer Service Software to deliver superior experiences, engage customers, and increase customer happiness.
Discover Mobile Service Cloud
One solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. For a five-star service.
OFFER SUPPORT VIA ALL CHANNELS
Outperform Customer Expectations
Increase Customer Satisfaction
Let your customers communicate with you, the same way they do with friends and family, via their preferred channel.
Boost Efficiency and Productivity
Manage all conversations efficiently. Use a chatbot to automate conversations or work together within the Omnichannel Inbox.
Maximize ROI & Conversions
Happy customers convert more. Use Customer Profiles to personalize the entire customer journey and outperform expectations.
Watch the video to get a first impression of Mobile Service Cloud.
#1 Software Solution for Customer Service
Communicate via All Channels in One Inbox
Interact with your customers through their preferred messaging channels like WhatsApp, Apple Business Chat, Facebook Messenger, Viber, Telegram, Twitter, and SMS. Manage all conversations in one easy-to-use Omnichannel Inbox.
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One Omnichannel Inbox for all conversations
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Streamline all conversations to increase quality and efficiency
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Provide service everywhere, to be easily accessible for customers
Collaborate With Internal & External Teams
With Mobile Service Cloud, you can easily work together with your colleagues, other teams, and external parties, such as suppliers or couriers.
The options are endless: leave comments, snooze conversations or assign to the right colleague.
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Communicate with customers, colleagues and partners via one Inbox
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Automatically assign conversations with skills-based routing
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Share conversations to offer a seamless customer experience
Integrate Software and Tools of Your Choice
Connect Mobile Service Cloud with the systems of your choice. Integrations help you to deliver faster, more personal service experiences.
Show customer data right next to the customers’ question. No need to search for data in multiple systems.
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Integrate with your CRM, ERP or CDP
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Enrich customer profiles with all available data
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Get more insights to measure the impact
Automate Conversations With a Chatbot
Work smarter and automate repetitive tasks. Implement quick replies or automate conversations with your own chatbot. Make service easier and faster for your customers and your Customer Service Team.
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24/7 Availability: always a quick response
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Seamless handover from bot to human
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Easy to build and manage, no need to code
Powerful Features to Optimize Customer Service
Omnichannel Inbox
Manage all conversations from every channel in one convenient inbox
Communication Stream
Interact via different channels with Communication Streams
Team Collaboration
Skills-based routing helps you to involve the right colleagues and teams easily
Customer Profile
Build customer profiles with your CRM or CDP and other data sources
Statistics
Discover statistics in the reporting, such as 'response time' or 'availability'
Chatbot
Create your own chatbot to automate conversations and answer instantly
Want to See What Mobile Service Cloud Can Do for You?
Have a closer look at our software and find out what it can mean for your business. Discuss the possibilities with one of our experts or watch the deep dive video.
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