Increase Customer Satisfaction
Communicate with your customers on their preferred communication channel.
Boost Efficiency and Productivity
Unify conversation channels into an omni-channel inbox for your live customer service agents or automate conversations with a chatbot.
Maximize ROI and Conversions
Happy customers convert more! Use Customer Profiles to personalize the entire customer journey and outperform expectations.
Check out our Mobile Service Could video to see how you can improve customer experience with our cloud-based customer service tools today!
Hold two-way conversations with your customers on their preferred messaging channels such as WhatsApp, Apple Messages for Business, Facebook Messenger, Viber, Twitter, SMS and more.
Manage all conversations from one omnichannel inbox.
Streamline all conversations to increase quality and efficiency.
Provide easy and accessible support across platforms.
With Mobile Service Cloud, you can work with your colleagues, other teams, and external parties like suppliers or couriers.
The options are endless: leave comments, snooze conversations, or assign chats to another colleague.
Communicate with customers, colleagues & partners in 1 Inbox
Automatically assign conversations with skills-based routing
Share conversations for a seamless customer experience
Integrate Mobile Service Cloud with your system to help deliver faster, more personalized customer service experiences without having to search across multiple systems of siloed data.
More About our API Integration
Integrate with your CRM, ERP or CDP
Enrich customer profiles with personalized data
Gain insight and measure the impact of your support strategy
Creating quick replies or automating conversations with a chatbot enables you to work smarter, not harder. Chatbots make support easier and faster for both customers and your customer service team.
24/7 availability guarantees a quick response
Seamless handover from bot to human
Easy to build and manage, no coding required
Manage all conversations across any channel from one convenient inbox
Interact across different channels with Communication Streams
Skills-based routing allows you to easily involve the right colleagues and teams
Build detailed customer profiles with your CRM, CDP, and other data sources
Create your own customer service chatbot to automate conversations
Setting the right KPIs for your customer service team will give focus and improve performance. In this paper, you will discover 8 measurable KPIs: Customer KPIs & Operational KPIs. By using customer service software, you can measure performance by set KPIs.Download Paper
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