Increase Customer Satisfaction
Let your customers communicate with you, the same way they do with friends and family, via their preferred channel.
Boost Efficiency and Productivity
Manage all conversations efficiently. Use a chatbot to automate conversations or work together within the Omnichannel Inbox.
Maximize ROI & Conversions
Happy customers convert more. Use Customer Profiles to personalize the entire customer journey and outperform expectations.
Watch the video to get a first impression of Mobile Service Cloud.
Interact with your customers through their preferred messaging channels like WhatsApp, Apple Business Chat, Facebook Messenger, Viber, Telegram, Twitter, and SMS. Manage all conversations in one easy-to-use Omnichannel Inbox.
One Omnichannel Inbox for all conversations
Streamline all conversations to increase quality and efficiency
Provide service everywhere, to be easily accessible for customers
With Mobile Service Cloud, you can easily work together with your colleagues, other teams, and external parties, such as suppliers or couriers.
The options are endless: leave comments, snooze conversations or assign to the right colleague.
Communicate with customers, colleagues and partners via one Inbox
Automatically assign conversations with skills-based routing
Share conversations to offer a seamless customer experience
Connect Mobile Service Cloud with the systems of your choice. Integrations help you to deliver faster, more personal service experiences.
Show customer data right next to the customers’ question. No need to search for data in multiple systems.
Integrate with your CRM, ERP or CDP
Enrich customer profiles with all available data
Get more insights to measure the impact
Work smarter and automate repetitive tasks. Implement quick replies or automate conversations with your own chatbot. Make service easier and faster for your customers and your Customer Service Team.
24/7 Availability: always a quick response
Seamless handover from bot to human
Easy to build and manage, no need to code
Manage all conversations from every channel in one convenient inbox
Interact via different channels with Communication Streams
Skills-based routing helps you to involve the right colleagues and teams easily
Build customer profiles with your CRM or CDP and other data sources
Discover statistics in the reporting, such as 'response time' or 'availability'
Create your own chatbot to automate conversations and answer instantly
Select a region to show relevant information.
This may change the language.