CM.com has everything you need to provide a seamless customer experience anytime, anywhere. Our mobile customer service software lets you interact with your customers through their preferred channels via one omnichannel inbox.
Increase Customer Satisfaction
Communicate with your customers on their preferred communication channel.
Boost Efficiency and Productivity
Unify conversation channels into an omni-channel inbox for your live customer service agents or automate conversations with a chatbot.
Maximize ROI and Conversions
Happy customers convert more! Use Customer Profiles to personalize the entire customer journey and outperform expectations.
Check out our Mobile Service Could video to see how you can improve customer experience with our cloud-based customer service tools today!
Hold two-way conversations with your customers on their preferred messaging channels such as WhatsApp, Apple Messages for Business, Facebook Messenger, Viber, SMS and more.
Manage all conversations from one omnichannel inbox.
Streamline all conversations to increase quality and efficiency.
Provide easy and accessible support across platforms.
With Mobile Service Cloud, you can work with your colleagues, other teams, and external parties like suppliers or couriers.
The options are endless: leave comments, snooze conversations, or assign chats to another colleague.
Communicate with customers, colleagues & partners in 1 Inbox
Automatically assign conversations with skills-based routing
Share conversations for a seamless customer experience
Integrate Mobile Service Cloud with your system to help deliver faster, more personalized customer service experiences without having to search across multiple systems of siloed data.
More About our API Integration
Integrate with your CRM, ERP or CDP
Enrich customer profiles with personalized data
Gain insight and measure the impact of your support strategy
Creating quick replies or automating conversations with a chatbot enables you to work smarter, not harder. Chatbots make support easier and faster for both customers and your customer service team.
24/7 availability guarantees a quick response
Seamless handover from bot to human
Easy to build and manage, no coding required
Learn how our customer service cloud solution can help your business improve customer experience. Reach out to one of our experts today and check out our Mobile Service Cloud “deep-dive” video.
Request InformationWatch Deep DiveManage all conversations across any channel from one convenient inbox
Interact across different channels with Communication Streams
Skills-based routing allows you to easily involve the right colleagues and teams
Build detailed customer profiles with your CRM, CDP, and other data sources
Create your own customer service chatbot to automate conversations
Consumers are nothing like the consumers of, say, ten years ago. They are more critical than ever before and have razor-sharp requirements. They expect speed, convenience, and reassurance right at their fingertips. Meeting these expectations is quite a challenge. Especially if the marketing and customer service departments operate independently, these departments need to work together seamlessly to serve today's consumers best.
86% of consumers say good customer service can take them from first-time buyers to brand advocates. While excellent customer service is an essential focus of any successful brand, forward-thinking companies are forming customer-focused multidisciplinary teams to help create exceptional customer experiences.
The market for generative AI has experienced significant growth, with over $14.8 billion of venture capital invested in startups building their products on Large Language Models like OpenAI’s ChatGPT and other generative AI tools. The space is booming, evident from the high number of website domain registrations in the field every week. The key challenge for most companies is to find out what will propel their businesses moving forward.
Even the most easy-going among us can get a bit nervous if we need clarification on what's going on with our order. We've all been there, combing through our emails from the past month, searching for payment confirmation, or fretting about whether our product has accidentally been shipped three-quarters of the way around the world to an unknown location, never to be seen again.
With more than two billion users worldwide, WhatsApp is a popular messaging app many businesses use to connect with their customers. From sending automatic order updates to answering customer questions, WhatsApp for customer service is a valuable communication tool for businesses of all sizes. Let’s look at how companies using WhatsApp for customer service benefit from the messaging app.
Customer service in hospitality can make or break your business. Unlike some other business areas, providing great service in hospitality is entirely within your control. So today, we’ll share five customer service tips for hospitality to boost your brand while improving customer retention.
The rise of ecommerce has transformed customer expectations: Today’s consumers want a convenient shopping experience with the ability to quickly and easily resolve issues — the faster, the better. In this blog, we share 8 ways to modernize and scale your customer service experience and retain more buyers.
Using SMS customer service templates not only saves time but lets your support team create personalized, on-brand communications with just a few clicks. Today we’ll share business text message templates you can use to give your customers the information they need — fast.
The on-demand economy has created rapid change in the marketplace. Consumer preferences are changing, favoring simplicity, speed, and efficiency. Is your business keeping up? Using OTT apps can help give your business a competitive edge.
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