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Mobile Service Cloud

All-In-One Customer Service Software

Our all-in-one customer service platform boosts engagement, delivers superior experiences, and increases customer happiness.

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Discover Mobile Service Cloud has everything you need to provide a seamless customer experience anytime, anywhere. Our mobile customer service software lets you interact with your customers through their preferred channels via one omnichannel inbox.


Outperform Customer Expectations

Increase Customer Satisfaction

Communicate with your customers on their preferred communication channel.

Boost Efficiency and Productivity

Unify conversation channels into an omni-channel inbox for your live customer service agents or automate conversations with a chatbot. 

Maximize ROI and Conversions

Happy customers convert more! Use Customer Profiles to personalize the entire customer journey and outperform expectations.

Check out our Mobile Service Could video to see how you can improve customer experience with our cloud-based customer service tools today!

Assist Customers Across All Channels From One Inbox

Hold two-way conversations with your customers on their preferred messaging channels such as WhatsApp, Apple Messages for Business, Facebook Messenger, Viber, Twitter, SMS and more.

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    Manage all conversations from one omnichannel inbox.

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    Streamline all conversations to increase quality and efficiency.

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    Provide easy and accessible support across platforms.

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Collaborate With Internal & External Teams

With Mobile Service Cloud, you can work with your colleagues, other teams, and external parties like suppliers or couriers.

The options are endless: leave comments, snooze conversations, or assign chats to another colleague. 

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    Communicate with customers, colleagues & partners in 1 Inbox

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    Automatically assign conversations with skills-based routing

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    Share conversations for a seamless customer experience

Integrate Software and Customer Support Tools of Your Choice

Integrate Mobile Service Cloud with your system to help deliver faster, more personalized customer service experiences without having to  search across multiple systems of siloed data. 

More About our API Integration

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    Integrate with your CRM, ERP or CDP

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    Enrich customer profiles with personalized data

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    Gain insight and measure the impact of your support strategy

Automate Conversations With a Chatbot

Automate Conversations With Customer Service Chatbot

Creating quick replies or automating conversations with a chatbot enables you to work smarter, not harder. Chatbots make support easier and faster for both customers and your customer service team.

More About Our Chatbot

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    24/7 availability guarantees a quick response

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    Seamless handover from bot to human

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    Easy to build and manage, no coding required

Want to See What Mobile Service Cloud Can Do for You?

Learn how our customer service cloud solution can help your business improve customer experience.  Reach out to one of our experts today and check out our Mobile Service Cloud “deep-dive” video.

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Powerful Features to Optimize Customer Service

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Omnichannel Inbox

Manage all conversations across any channel from one convenient inbox

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Communication Stream

Interact across different channels with Communication Streams

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Team Collaboration

Skills-based routing allows you to easily involve the right colleagues and teams

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Customer Profiles

Build detailed customer profiles with your CRM, CDP, and other data sources

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Create your own customer service chatbot to automate conversations

Free Paper: 8 Customer Service KPIs You Need to Measure

8 Customer Service KPIs

8 Customer Service KPIs

Setting the right KPIs for your customer service team will give focus and improve performance. In this paper, you will discover 8 measurable KPIs: Customer KPIs & Operational KPIs. By using customer service software, you can measure performance by set KPIs.

Download Paper

Get Inspired