conversational-ai-cloud-icon
Conversational AI Cloud

Go Beyond Chatbots With Conversational AI

Deliver exceptional customer experience and self-service with our Conversational AI Cloud.

conversational-ai-cloud hero medium

One Solution. Endless AI Applications.

We make Conversational AI accessible. Easily build & launch your own intelligent conversations and Conversational User Interfaces. Easily build chatbots, voicebots, knowledge base, virtual agents, or fully conversational website, with Conversational AI Cloud.

Join our Happy Customers

vattenfall
anwb
asr
missguided
eneco
aegon
randstad
tui
ing
congstar
ics

Easily Build Your Own Conversational Bots

Create an intelligent, personalized conversational bot without a single line of code using our drag-and-drop chatbot builder. Design personalized conversations based on Q&As and dialogs to offer the best experience.

  1. Intuitive drag-and-drop chatbot CMS

  2. No coding required

  3. Implementation within 8 weeks

chatbot conversation cm.com

Empower Customers with Conversations

Customer expectations are rising rapidly. Let them decide how, when, and where they contact you. With your AI bot, you can offer a personalized interaction instantly.

  1. 24/7 Availability

  2. Personalized interactions via chat or voice

  3. Across every channel, platform & device

dialog builder conversational AI cloud

Improve Continuously With AI Technologies

Intelligent, automated conversations will help improve customer engagement. Our AI technologies will learn from end-user input and other companies and analyze conversational performance. Improve your conversations based on recommendations.

  1. Learn from your customers: understand context and intent

  2. Advanced NLP techniques, business rules & contextual data

  3. Analyze chatbot and voicebot performance to improve conversations

integrations conversational AI cloud

Unlock More Value with Integrations

Integrate with other smart systems in your front- and backend to create a fully automated customer journey. Get even more possibilities and data to get even better results.

  1. Connect with your database, e-commerce platform or other software

  2. Involve Payment solutions for Conversational Commerce

  3. Integrate with CM.com or other solutions for Marketing & Service

Why Conversational AI Cloud?

We simplify technology: the CMS is easy-to-use for everyone.

In Chatbot Business since 2004, helping A-tier clients across the globe.

Continuous learning & improvement to provide the most accurate answer.

Innovating is working together. All our clients are reference clients. Ask them.

Turn conversations into conversions. We don’t stop by just giving an answer.

Conversational AI at Your Disposal

Create Your Own Conversations

With Conversational AI Cloud, you have everything you need within Conversational AI at your disposal. Our experts are here for you. Create your own intelligent conversations and keep optimizing them based on AI suggestions.

High Safety & Security Standards

Looking for a safe and reliable partner? We've got you covered. All data is yours and stays yours. Compliant with the highest security standards, ISO 27001 and NEN 7510 certified. Manage access with different authorization and authentication options. We take security very seriously.

  1. check

    Scalable

    Automate thousands of simultaneous conversations with customers, making your customer service team scalable.

  2. check

    Cost-efficient

    Easy to create conversational flows for a non-technical team. No need for a costly free lancer or software engineer.

  3. check

    Future-proof

    Conversational AI means constantly learning and adapting responses based on conversations with your customers. Ensuring your technology is always innovative.

Packaging Conversational AI Cloud

Advanced

-

  • Automate customer journeys and answer general questions.

  • Automation

  • Analytics & Optimization

Pro

+ Advanced features

  • Personalize your interactions and handle complex customer requests.

  • Automation

  • Analytics & Optimization

  • Proactivity

  • Personalization

  • Integrations & Customization

Enterprise

+ Pro features

  • Gain ultimate control and protection with advanced security features.

  • Automation

  • Analytics & Optimization

  • Proactivity

  • Personalization

  • Integrations & Customization

  • Advanced Security

  • Premium Support

Get Started With Conversational AI Cloud

Find out how Conversational AI Cloud works and how our clients are getting results from it. Talk to one of our experts to see what Conversational AI can mean for your company. Or try it yourself.

Talk To an Expert

Latest Articles

Conversational AI Cloud web conversations blog woman chatting chatbot
Oct 18, 2023 • Chatbots

6 Steps for MSP Profitability with AI Chatbots

As the Managed Service Provider (MSP) landscape continues to evolve, staying ahead means embracing innovative solutions that not only enhance efficiency but also elevate customer service to new heights. Enter AI Chatbots from CM.com – a game-changing tool that can revolutionize how MSPs interact with clients. In this blog, we’ll provide you with a comprehensive roadmap consisting of six steps to boost profitability using AI Chatbots from CM.com.

Housing Association Image
Jul 12, 2023 • Chatbots

How chatbots can empower housing associations to deliver exceptional customer experiences

Keeping your promises to customers is important. We look at how automation can impact the entire customer journey for housing associations and their customers.

Generative AI chatGPT blog about new updates
Jun 30, 2023 • Chatbots

CM.com's next steps into Generative AI: upcoming releases for 2023

The market for generative AI has experienced significant growth, with over $14.8 billion of venture capital invested in startups building their products on Large Language Models like OpenAI’s ChatGPT and other generative AI tools. The space is booming, evident from the high number of website domain registrations in the field every week. The key challenge for most companies is to find out what will propel their businesses moving forward.

whatsapp-business-blog_image-tracking-order-updates
Jun 29, 2023 • Chatbots

How To Use WhatsApp For Tracking And Order Updates

Even the most easy-going among us can get a bit nervous if we need clarification on what's going on with our order. We've all been there, combing through our emails from the past month, searching for payment confirmation, or fretting about whether our product has accidentally been shipped three-quarters of the way around the world to an unknown location, never to be seen again.

whatsapp-business-blog_image-abandoned-carts-stock-wishlist
Jun 06, 2023 • Chatbots

How WhatsApp Business can help with abandoned carts recovery

Picture the scene as a customer: we've made the decision that we're going to buy something and we've added it to the cart, but for whatever reason, we don't follow through with the transaction. Sometimes we forget that we've added items to the cart; other times the phone rings just as we're about to click pay and we forget about it. On other occasions, we see something at the last minute that we don't like the look of that makes us think twice about buying.

Return form customer about chatbot and personalization
May 12, 2023 • Chatbots

Seven Chatbot use Cases to Improve Customer Experience

You’ll no doubt have encountered chatbots in your day-to-day interactions with brands, financial institutions, or retail businesses. You might not have realized it, but chatbots can take many forms. Finding one right for you involves knowing a little about their work and what they can do. To help you on the way, here are seven chatbot use cases to improve customer experience.

whatsapp-business-blog_image-deals-offers
Apr 03, 2023 • Chatbots

Increase conversion with promotional messages on WhatsApp

In an age of mass marketing, as well as constant TV, internet, and email advertising, it’s safe to say that sales periods can be something of an overwhelming experience for consumers around the world. Inundated with information from companies, people could be forgiven for wanting to switch off their phones, radios, and televisions and ignore all forms of marketing until the sales period is all over. As an eCommerce owner, you should always be looking to avoid this by diversifying your marketing strategy in a way that suits your customer's needs.

OpenAI conversational ai cloud LLMs new
Mar 21, 2023 • Chatbots

Implementing Large Language Models and Generative AI, CM.com’s first features

Today CM.com has introduced a significant release for its Conversational AI Cloud and Mobile Service Cloud. In our Conversational AI Cloud, we introduced generative AI for generating conversational content and completely overhauled the way we do intent classification, further improving Conversational AI Cloud’s multi-engine NLU. Meanwhile, our teams have been working hard to introduce conversation summaries in CM.com’s Mobile Service Cloud.

CM.com ChatGPT blog logos
Feb 28, 2023 • Chatbots

Unlock The Potential of ChatGPT and Large Language Models (LLMs)

With the advent of ChatGPT, it feels like we’re venturing into a whole new world. Everyone can ask questions and give commands to what is perceived as an “omniscient” chatbot. Within a single week, ChatGPT acquired 1 million active users. Big Tech got shaken up with Google introducing their LaMDA-based “Bard” and Bing Search incorporating GPT-4 with Bing Chat. There seems to be no limit to the enthusiasm. But what is ChatGPT? What does it mean for businesses? We discussed this with Arman van Lieshout, Product Manager at CM.com, for our Conversational AI solution.