Conversational AI Cloud

Go Beyond Chatbots With Conversational AI•

Deliver exceptional customer experience and self-service with our Conversational AI Cloud.

Talk To an Expert Request a Demo

Create an intelligent, personalized conversational bot without a single line of code using our drag-and-drop chatbot builder. Design personalized conversations based on Q&As and dialogs to offer the best experience.

Intuitive drag-and-drop chatbot CMS
No coding required
Implementation within 8 weeks

Customer expectations are rising rapidly. Let them decide how, when, and where they contact you. With your AI bot, you can offer a personalized interaction instantly.

24/7 Availability
Personalized interactions via chat or voice
Across every channel, platform & device

Intelligent, automated conversations will help improve customer engagement. Our AI technologies will learn from end-user input and other companies and analyze conversational performance. Improve your conversations based on recommendations.

Learn from your customers: understand context and intent
Advanced NLP techniques, business rules & contextual data
Analyze chatbot and voicebot performance to improve conversations

Integrate with other smart systems in your front- and backend to create a fully automated customer journey. Get even more possibilities and data to get even better results.

Connect with your database, e-commerce platform or other software
Involve Payment solutions for Conversational Commerce
Integrate with CM.com or other solutions for Marketing & Service

Easy-to-use

We simplify technology: the CMS is easy-to-use for everyone.

Experienced

In Chatbot Business since 2004, helping A-tier clients across the globe.

Exact

Continuous learning & improvement to provide the most accurate answer.

Evident

Innovating is working together. All our clients are reference clients. Ask them.

Effective

Turn conversations into conversions. We don’t stop by just giving an answer.

Create Your Own Conversations

With Conversational AI Cloud, you have everything you need within Conversational AI at your disposal. Our experts are here for you. Create your own intelligent conversations and keep optimizing them based on AI suggestions.

High Safety & Security Standards

Looking for a safe and reliable partner? We've got you covered. All data is yours and stays yours. Compliant with the highest security standards, ISO 27001 and NEN 7510 certified. Manage access with different authorization and authentication options. We take security very seriously.

Scalable

Automate thousands of simultaneous conversations with customers, making your customer service team scalable.
Cost-efficient

Easy to create conversational flows for a non-technical team. No need for a costly free lancer or software engineer.
Future-proof

Conversational AI means constantly learning and adapting responses based on conversations with your customers. Ensuring your technology is always innovative.

The Power of AI in Customer Service

Curious to see how AI can impact your customer service? From 24/7 availability to unlimited scalability, Conversational AI promises several benefits that can revolutionize your current customer service solutions. Discover more in our guide.

Download the guide

Advanced

Automate customer journeys and answer general questions.
Automation
Analytics & Optimization

Pro

+ Advanced features

Personalize your interactions and handle complex customer requests.
Automation
Analytics & Optimization
Proactivity
Personalization
Integrations & Customization

Enterprise

+ Pro features

Gain ultimate control and protection with advanced security features.
Automation
Analytics & Optimization
Proactivity
Personalization
Integrations & Customization
Advanced Security
Premium Support

Frost & Sullivan

CM.com has earned Frost & Sullivan’s 2021 Competitive Strategy Leadership Award. A great recognition for our track record within the Conversational AI domain for groundbreaking product design and strong commitment to innovation.

Jul 12, 2023 • Chatbots

How chatbots can empower housing associations to deliver exceptional customer experiences

Keeping your promises to customers is important. We look at how automation can impact the entire customer journey for housing associations and their customers.

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Jun 29, 2023 • Chatbots

How To Use WhatsApp For Tracking And Order Updates

Even the most easy-going among us can get a bit nervous if we need clarification on what's going on with our order. We've all been there, combing through our emails from the past month, searching for payment confirmation, or fretting about whether our product has accidentally been shipped three-quarters of the way around the world to an unknown location, never to be seen again.

whatsapp-business-blog_image-abandoned-carts-stock-wishlist

Jun 06, 2023 • Chatbots

How WhatsApp Business can help with abandoned carts recovery

Picture the scene as a customer: we've made the decision that we're going to buy something and we've added it to the cart, but for whatever reason, we don't follow through with the transaction. Sometimes we forget that we've added items to the cart; other times the phone rings just as we're about to click pay and we forget about it. On other occasions, we see something at the last minute that we don't like the look of that makes us think twice about buying.

May 12, 2023 • Chatbots

Seven Chatbot use Cases to Improve Customer Experience

You’ll no doubt have encountered chatbots in your day-to-day interactions with brands, financial institutions, or retail businesses. You might not have realized it, but chatbots can take many forms. Finding one right for you involves knowing a little about their work and what they can do. To help you on the way, here are seven chatbot use cases to improve customer experience.

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Apr 03, 2023 • Chatbots

Increase conversion with promotional messages on WhatsApp

In an age of mass marketing, as well as constant TV, internet, and email advertising, it’s safe to say that sales periods can be something of an overwhelming experience for consumers around the world. Inundated with information from companies, people could be forgiven for wanting to switch off their phones, radios, and televisions and ignore all forms of marketing until the sales period is all over. As an eCommerce owner, you should always be looking to avoid this by diversifying your marketing strategy in a way that suits your customer's needs.

Mar 21, 2023 • Chatbots

Implementing Large Language Models and Generative AI, CM.com’s first features

Today CM.com has introduced a significant release for its Conversational AI Cloud and Mobile Service Cloud. In our Conversational AI Cloud, we introduced generative AI for generating conversational content and completely overhauled the way we do intent classification, further improving Conversational AI Cloud’s multi-engine NLU. Meanwhile, our teams have been working hard to introduce conversation summaries in CM.com’s Mobile Service Cloud.

Feb 28, 2023 • Chatbots

Unlock The Potential of ChatGPT and Large Language Models (LLMs)

With the advent of ChatGPT, it feels like we’re venturing into a whole new world. Everyone can ask questions and give commands to what is perceived as an “omniscient” chatbot. Within a single week, ChatGPT acquired 1 million active users. Big Tech got shaken up with Google introducing their LaMDA-based “Bard” and Bing Search incorporating GPT-4 with Bing Chat. There seems to be no limit to the enthusiasm. But what is ChatGPT? What does it mean for businesses? We discussed this with Arman van Lieshout, Product Manager at CM.com, for our Conversational AI solution.

Jun 13, 2022 • Chatbots

What Is an AI Chatbot?

Chatbots have grown in popularity as more industries discover the benefits of automation in customer service. But what is an AI chatbot? This blog will go over how AI chatbots work and why you would choose an AI chatbot over other types of chatbots.

Aug 02, 2021 • Chatbots

What is Proptech?

The real estate industry has been comparatively slow to pick up on the benefits of marketing technology and automation, although there are numerous elements of real estate management that are better handled by machine than human. So why the slow uptake?

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Go Beyond Chatbots With Conversational AI•

Deliver exceptional customer experience and self-service with our Conversational AI Cloud.

One Solution. Endless AI Applications.

Join our Happy Customers

Easily Build Your Own Conversational Bots

Empower Customers with Conversations

Improve Continuously With AI Technologies

Unlock More Value with Integrations

Why Conversational AI Cloud?

Conversational AI at Your Disposal

Scalable

Cost-efficient

Future-proof