Conversational Channels

Business Communication on All Channels•

Provide your customers with on-the-go access to your customer support via all their favorite conversational channels

All Your Customer's Preferred Channels

Simplify the customer experience and combine WhatsApp, Facebook Messenger, Apple Messages for Business, Twitter, RCS, SMS, & more, in one interface – or choose your customer preferred channel

Easily Alternate Between Channels

Connecting to all OTT messaging apps via one interface allows you to switch between channels, so you can easily continue conversations with multiple customers through multiple channels.

Use Fully-Integrated Premium Features

Benefit from built-in features like quick replies and chat bots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.

WhatsApp for Business

Use WhatsApp to talk to customers on their favorite messaging channel and exceed expectations.

Apple Messages for Business

Connect up to 1.4 billion active users of Apple devices with iOS 11.3. or higher and handle chats via Apple Messages for Business.

RCS Business Messaging

Android RCS is an alternative for SMS. With RCS, send richer, more engaging text messages than SMS. Create engaging, interactive, & personalized experiences tailored for your Android users

Facebook Messenger

Offer more than just support with Facebook Messenger, one of the most powerful online tools for customer contact today.

Instagram Messaging

Connect and engage with the Instagram community: have meaningful conversations, increase customer satisfaction, drive sales.

Twitter for Business

People worldwide use Twitter to keep an eye on trending events, news and to reach out to companies, utilize Twitter on CM.com's platform to centralize your customer communication channels.

Viber for Business

Provide your customers with the rich, instant and interactive experience that they want by using Viber.

Telegram offers several unique characteristics, like being highly secure and share a diversity of rich content.

Google's Business Messages

Engage with customers where and when they need it. Provide a conversational experience directly from Google Search and Maps.

	Business Messaging API	Mobile Service Cloud	Mobile Marketing Cloud
	Business Messaging API	Mobile Service Cloud	Mobile Marketing Cloud
WhatsApp Business	✔	✔	✔
Apple Messages for Business	✔	✔
Viber for Business	✔	✔	✔
Facebook Messenger	✔	✔
Instagram Messaging	✔	✔
Twitter for Business	✔	✔	✔
Google's Business Messages	✔	✔
RCS Business Messaging	✔	✔	✔
Telegram		✔

Business Messaging API

With our unique Business Messaging API, you can send personalized messages to mobile phones all around the world. Our API combines multiple channels into a single platform, providing you with high-volume and two-way customer engagement capabilities.

Mobile Service Cloud

With the Mobile Service Cloud, you have access to all messaging channels, tools, and features to lift your customer care to the highest level. Easily communicate with your customers on all channels and manage all conversations in one easy to use dashboard.

Mobile Marketing Cloud

The Mobile Marketing Cloud is the only omnichannel customer engagement solution that includes all mobile messaging channels like SMS and WhatsApp. This empowers marketers to create superior experiences that increase engagement and conversion.

The Guide to Conversational Messaging

2.8 billion people use mobile messaging apps and tools. How can you choose the best Conversational Channels for you and your customers? Download our guide to discover the pros, cons, and best approaches for each channel today.

Download the Guide

Get Inspired

Jul 26, 2021 • Instant Messaging

How SMS API Integration Helps You Scale Your Business Communications

When it comes to business messaging and message delivery - SMS works brilliantly. It’s the most accessible channel people still use every day, and it’s unlikely to go away any time soon. And that’s why SMS is used by most businesses, big and small, to communicate with their customers whenever they want and wherever they are.

Jun 03, 2021 • Instant Messaging

Everything Businesses Need to Know About Integrating Instagram Messaging via API

During the annual F8 conference, Facebook announced the roll-out of their Messenger API to support Instagram Messaging. In addition to Facebook Messenger, the Facebook Messenger API now also supports Instagram Messaging! The API allows businesses to manage all messages initiated by people at scale. Let’s dive into Instagram Messaging and learn how your business can use this social media platform to improve your customer experience and drive sales.

Apr 23, 2021 • Instant Messaging

How to Win with OTT: 8 Real-World Customer Service Uses

The on-demand economy has created rapid change in the marketplace. Consumer preferences are changing, favoring simplicity, speed, and efficiency. Is your business keeping up? Using OTT apps can help give your business a competitive edge.

Jan 13, 2021 • Instant Messaging

17 Ways Business Messaging Enhances Your Customer Satisfaction

The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.

Nov 24, 2020 • Instant Messaging

The Most Popular Chat Apps in the U.S. (2023 Update)

U.S. consumers use chat apps like Facebook Messenger and WhatsApp to keep in touch with friends, family, and their favorite brands and businesses. The demand for over-the-top chat apps grows every year. Which chat apps do consumers prefer today? And most importantly, which makes sense for your business? Today, we’ll compare the most popular chat apps in the U.S.

Sep 22, 2020 • Instant Messaging

13 Benefits of Conversational Chatbots

Communicating with customers efficiently is more important than ever — but doing so isn’t always easy. Chatbots, an increasingly popular form of artificial intelligence in the business world, enable companies to serve customers’ needs without human interventions. Today, we’ll explain the benefits of chatbots to help you determine if it’s the right tool to integrate into your customer service strategy.

Sep 15, 2020 • Instant Messaging

What Is WhatsApp Business? Top Benefits of the Most Popular Messaging App

Are you interested in learning about WhatsApp Business and what it can offer as a customer support tool? Introducing a new channel can be time-consuming and tricky – but not to worry. We’ve broken down everything you need to know about WhatsApp Business to prepare you for this new addition to your omnichannel toolkit.

Sep 02, 2020 • Instant Messaging

How to Use Twitter for Business to Engage With Customers

Many businesses use Twitter to keep customers informed on trending events, news, and new products or services. But you might not be familiar with one of Twitter's lesser-known features: The ability to chat with customers via Twitter Direct Messages. Today, we'll share our top tips and use cases for leveraging Twitter Direct Messages to reach highly engaged customers and boost your brand image.

Aug 31, 2020 • Instant Messaging

How to Use Facebook Messenger for Business

Adding a new communication channel to your existing marketing stack can feel like a daunting undertaking. But have no fear. We’ve unpacked everything you need to use Messenger for business — and get the most out of the platform.