En chatbot er en chattende robot. Den kan håndtere samtaler med mennesker og software. Chatbots findes ofte på hjemmesider eller i meddelelseskanaler, hvor de forbinder kunder med virksomheder 24/7.
Giv værdifulde svar, når som helst og hvor som helst. Du er ikke længere bundet til kontortid for at levere en god og ensartet oplevelse.
Giv hurtige og præcise svar på spørgsmål og forespørgsler, og få et smil på læben hos dine kunder.
Hvis du kender dine kunder, ved du, hvordan du kan forbedre dig. Med vores AI-drevne chatbot får du værdifulde indsigter, så du hele tiden kan forbedre din service.
Du kan implementere en chatbot på enhver kanal. Vidste du, at chatbots også kan blive til voicebots? En virtuel assistent, der kan chatte og tale, alt sammen fra den samme database!
Facebook Chatbot
Website Chatbot
En af de største frustrationer? Upersonlig support. Sørg for, at din chatbot kan hjælpe dine kunder på en personlig måde. Og glem ikke, at kunderne i nogle tilfælde ønsker at tale med en rigtig person. Det handler om at finde den rette balance.
Enhver virtuel assistent skal kunne føre en chat på en naturlig måde. Eller det skal være meget tydeligt, at du skal vælge mellem muligheder. Folk vil begynde at chatte, og din chatbot skal forstå, hvad de vil have. UX er vigtigt her.
Kunderne henvender sig ikke kun til chatbots med spørgsmål, men forventer også, at de hjælper dem med transaktioner. Uanset om det er en ændring, et køb eller en statusopdatering. Vil de ændre deres adresse eller købe billetter? Sørg for, at de kan det!
Via hvilke kanaler forsøger dine kunder at komme i kontakt med dig? Med en chatbot kan dine kunder nå dig 24/7 via en hvilken som helst kanal.
Den mest brugte chatbot besvarer spørgsmål om returnering og hvor er min ordre.
En scripted chatbot følger et script. Hvis et menneske stiller et spørgsmål, følger chatbotten scriptet med foruddefinerede svar for at give det korrekte svar.
En AI-chatbot bruger Conversational AI og NLP til at give det bedst mulige svar. AI-chatbots er smartere og kan håndtere mere komplekse samtaler.
Hvad er en AI-chatbot?VIVID har en AI-chatbot på sin hjemmeside og en voicebot på sit Interactive Voice Response (IVR)-system med CM.com. Det giver agenter og kunder mulighed for at finde svar hurtigt og nemt.
Chatbotten Tracy hjælper både modtagere og afsendere med deres forsendelser. Da Tracy er forbundet med de rigtige systemer, kan hun give opdateringer i realtid og tage højde for konteksten.
Coca-Cola kørte en global konkurrence og brugte en verifikations-chatbot under kampagnen. WhatsApp-botten hjalp dem med aldersbekræftelse og sikrede, at spillerne ikke kunne snyde systemet.
Domino's bruger en WhatsApp-bot til at finde og rekruttere flere kandidater. At søge et job er lige så nemt som at sende en sms til sin mor.
Byg bots, der ikke bare kan chatte, men også tale.
Voicebots are growing in popularity and are arguably one of the biggest Customer Experience trends of the moment. But what exactly are voicebots? And how can they help your business? Discover our Conversational IVR Solution and read all about voicebots in this blog.
In the real world, people use different environments to achieve different goals. They’ll go to brick-and-mortar shops to compare prices and competitors. Visit a showroom to experience products up close. Or schedule a meeting to see a live demo. But is that how it works in the digital world? Yes, it is. The digital world has various environments, too, from websites to messaging channels, social platforms and more.
Every channel where customers interact with a brand offers a different experience. Among the most distinctive is Instagram. Unlike other social media apps, Instagram users scrolling through posts often feel a deeply personal connection with the sources they follow: celebrities, favorite products, and subjects they’re passionate about. It’s a community built on trusting influential people.
Chatbots spent a decade-plus as a technological sideline: nestling at the corner of websites, roaming the odd FAQ, inviting people to click with a hopeful link. They weren’t a big part of the customer experience. But now – suddenly – they’re everywhere.
Meeting customer expectations remains customer service's biggest challenge. Speed, convenience, and qualitative assistance seem to be the most important aspects to achieve this. With the power of Generative AI, customer questions can be identified, categorized, and resolved more quickly. Besides, your organization is continuously fed with data to improve the entire customer journey. Learn more about the Power of GenAI for Customer Service in this blog.
When you go to any event, questions might arise. How do you get there? Where can you find your tickets? And where will you stay? For some questions, you prefer instant support from the organization. Swift and smooth. In this article, we’ll show how the Formula 1 Heineken Dutch Grand Prix will always help you in the best way possible.
Facebook. Instagram. TikTok. There’s a rainbow of social media channels available to customers today. Some are visual; some are about connecting with friends; others are more business-like. But if there’s a single channel that spans communication in all its varieties, it’s Meta-owned WhatsApp.
The market for generative AI has experienced significant growth, with over $14.8 billion of venture capital invested in startups building their products on Large Language Models like OpenAI’s ChatGPT and other generative AI tools. The space is witnessing a boom, evident from the high number of website domain registrations in the field every week. The key challenge for most companies is to find out what’s going to propel their businesses.
Do you recognize the feeling? Imagine you want to change your address, send a message, and await a reply. And you wait. And wait some more. Do you feel annoyed? Or will you try to get the job done via another channel? Now, back to your business. How easily can your customers reach you via their preferred channel?
Select a region to show relevant information. This may change the language.
+45 31519312
