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Chatbots

Build a Chatbot to Automate Conversations

Chatbots: you either hate or love them. If implemented correctly, we're sure you and your customers will love them.

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Chatbot Benefits

24/7 Availability

Provide valuable answers, any time and place. You are no longer bound to office hours to deliver a great and consistent experience.

Improve Customer Satisfaction

Deliver fast and accurate responses to questions and inquiries and put a smile on your customers' faces.

Understand Your Customers

Our chatbots are lightning fast. They can handle millions of conversations concurrently, drastically reducing your call volumes and service costs.

Customer care channels

What Is A Chatbot?

A chatbot is a software that interacts with a human through written language. Chatbots are often found on websites or messaging channels, connecting customers with companies 24/7.

You can implement a chatbot on any channel. Did you know chatbots can also become voicebots? A virtual assistant that can chat and speak, all from the same database.

  1. Website Chatbot

  2. WhatsApp Chatbot

  3. Facebook Messenger Chatbot

What’s the Difference Between Scripted and AI Chatbots?

What’s the Difference Between Scripted and AI Chatbots?

scripted chatbot follows a script. If a human asks a question, the bot tracks the script of predefined answers to give the correct answer.

An AI chatbot uses Conversational AI and NLP to give the best possible answer. AI chatbots are more intelligent and can handle more complex conversations.

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What Chatbot Features Do You Need?

Personal

One of the biggest frustrations? Impersonal support. Make sure your chatbot can help your customers in a personal way, even if that means handing over to a live agent.

Transactional

Customers turn to chatbots not only for questions but also expect them to help them with transactions, whether that's a change, purchase, or status update.

Omnichannel

With a chatbot, your customers can reach you via any channel. You can use the same database to deploy your bot on your website, WhatsApp, or even via phone.

Conversational

Any virtual assistant should be able to chat naturally and understand what customers want. Make sure your chatbot can offer customers the options needed.

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6 ways chatbots create great customer experiences

6 Ways Chatbots Create Great Customer Experiences

Chatbots can be tailored to a wide variety of use cases. In this guide, we’ll walk you through some of the types of chatbot and show you how you can use them to improve customer experience.

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Understanding The Impact Of Chatbots

Understanding The Impact Of Chatbots

How have chatbots impacted employee experience? How are chatbots enabling better customer service? Discover more about how customer service professionals are using chatbots here.

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Get Started With Our Chatbots

Let’s arrange a quick call about how chatbots could help you overcome your specific business challenges. We have 15 years' experience in helping 70+ brands reduce service costs, increase customer satisfaction and increase revenue with higher compliance levels.

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