Automate Customer Care with AI Chatbots.
Satisfy customers and employees via a scalable, automated service. Enterprise-ready, easy to implement and code-free.
Our Chatbots Help Your Business in Many Ways
Improve Customer Satisfaction
Keep your customers happy by letting the chatbot answer their enquiries quickly, without the need for human intervention.
Boost Employee Moral
Take the strain for your contact centre. Let the chatbot handle the simple recurring questions, so your agents can focus on the important conversations. Happy agents mean happy customers.
Reduce Live Contact and Service Costs
Our chatbots are lightning fast. They can handle millions of conversations concurrently, drastically reducing your call volumes and service costs.
Promote Self-Service 24/7
Offer your customers a world-class digital experience with 24/7 support and allow them to get their queries answered instantly, through whichever channel is most convenient.
Increase Your Revenue
A conversational chatbot can uplift your conversion rate and increase revenue. From cross-selling and up-selling, to handling transactions, including payments: you name it, the bot can do it!
BUSINESSES THAT TRUST US
Excel in Customer Service
Improve your customer service, reduce costs and make your customers smile!
Provide support by using a chatbot on their favorite communication channels, including WhatsApp, Facebook Messenger, Viber, Telegram, SMS, Google RCS, and Web Chat.
Regardless of the channel your customers choose, be there when the customer needs you, on their terms.
A Chatbot That Best Suits Your Business
Despite your business size, existing service department, or demand, we can provide you with the best suitable chatbot.
Scripted Chatbot
The Scripted Chatbot is part of Mobile Service Cloud and delivers powerful support in closed dialogues, where predefined options and answers guide your customers in their service journey.
The Scripted Chatbot is suitable for medium-sized enterprises to support specific service journeys like:
-
Buy a ticket or make a reservation
-
Schedule a meeting
-
Contact request
-
Request order status
DigitalCX AI Chatbot
The DigitalCX Chatbot is AI-powered and enables you to automate full conversations as your extra hand in service.
DigitalCX is suitable for medium and large enterprises and provides full support in customers engagement like:
-
Understand human input and handle full conversations
-
Find accurate answers and solve problems
-
Personalized interaction and first-line support
-
If needed handover to a human agent at the right time
AVAILABLE ON ANY CHANNEL
Scripted Chatbot or DigitalCX AI Chatbot?
Meet Your Business Needs
| Scripted Chatbot | Digital CX | |
|---|---|---|
Live Chat |
✔ |
✔ |
Web Integration |
✔ |
✔ |
App Integration |
✔ |
✔ |
Conversational Channels Integration |
✔ |
✔ |
No Coding Required |
✔ |
✔ |
Support Team |
✔ |
✔ |
Dedicated Customer Success Manager |
✔ |
|
Drag and Drop Code-Free Interface |
✔ |
|
Seamless Agent Takeover |
✔ |
|
Artificial Intelligence |
✔ |
|
Knowledge Management |
✔ |
Choose One of the World’s Best Chatbot Providers
In recent years, the chatbot industry has experienced exponential growth. While there are thousands of vendors to choose from, we remain ahead of the crowd. Our chatbots provide users with an intuitive drag & drop interface, enabling them to create a chatbot without needing to learn a single line of code.
We have been in the chatbot business for 15 years; we are one of the world’s best chatbot providers according to Gartner, Forrester, and Tractica, and over 70+ prestigious brands trust our platforms.
Get Started With Our Chatbots
Let’s arrange a quick call about how Conversational AI and scripted bots could help you overcome your specific business challenges. We have 15 years' experience in helping 70+ brands reduce service costs, increase customer satisfaction and increase revenue with higher compliance levels.
Select Your Region
Select a region to show relevant information.
This may change the language.
Is this region a better fit for you?