Enable customers to self-serve and find valuable answers, at any time, on any channel and any device.
Remove the pressure on your customer service agents, enabling them to focus on more complex tasks.
Collect customer feedback via a chatbot and use our insight dashboards to continuously improve service.
Chatbots can automatically respond to customer queries quickly and efficiently at any time. This means your customer service agents have more time to deal with complex issues, and customers can receive instant answers, even out of office hours.
Provide 24/7 customer service
Resolve problems quickly and efficiently
Boost team productivity
Chatbots can start conversations with new customers, engage existing ones, and identify potential leads. This means your business can diversify its acquisition and lead generation strategy and improve sales efficiency without increasing headcount.
Build pipeline and increase sales
Cross-sell to existing customers
Reduce acquisition cost
Make sure your chatbot can help your customers in a personal way, even if that means handing over to a live agent.
Use your chatbots to help customers with transactions, whether a purchase, information or status update.
Make your chatbot available across any channel, including your website, WhatsApp, Google's Business Messages and more.
Ensure your chatbot can chat naturally, understand what customers want and offer the needed options.
Missguided uses a chatbot to answer frequently asked customer questions and remove pressure from the customer service agents, decreasing live contacts and costs by 14%.
VIVID deployed an AI chatbot on its website and a voicebot on its Interactive Voice Response (IVR) system, allowing agents and customers to find answers quickly and simply.
DHL Parcel Benelux uses Chatbot Tracy to communicate with both businesses and consumers, providing real-time order updates and responding to customer service inquiries.
Domino's uses a WhatsApp chatbot to connect with more candidates and collect relevant information from the first message, including name, age, and address to build a candidate profile.
Vacansoleil is helping customers by directing them to the right channel with the help of a chatbot. The overall goal? Managing all customer interactions via different channels.
Use AI Chatbots to automate complex conversations without coding or human intervention.
Use Scripted Chatbots to automate customer service interactions and build dynamic FAQs.
Use Conversational IVR to create your AI voice assistant and automate phone conversations.
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