Automate Customer Care with AI Chatbots.
Satisfy customers and employees via a scalable, automated service. Enterprise-ready, easy to implement and code-free.
Our Chatbots Help Your Business in Many Ways
Improve Customer Satisfaction
Keep your customers happy by letting the chatbot answer their enquiries quickly, without the need for human intervention.
Boost Employee Moral
Take the strain for your contact centre. Let the chatbot handle the simple recurring questions, so your agents can focus on the important conversations. Happy agents mean happy customers.
Reduce Live Contact and Service Costs
Our chatbots are lightning fast. They can handle millions of conversations concurrently, drastically reducing your call volumes and service costs.
Promote Self-Service 24/7
Offer your customers a world-class digital experience with 24/7 support and allow them to get their queries answered instantly, through whichever channel is most convenient.
Increase Your Revenue
A conversational chatbot can uplift your conversion rate and increase revenue. From cross-selling and up-selling, to handling transactions, including payments: you name it, the bot can do it!
BUSINESSES THAT TRUST US
Hand Over to Human Agents at the Right Moment
If a conversation becomes too complex for the chatbot to handle, or the customer wants to speak to a human, you can hand over the conversation to a human agent and have them pick up from where the bot left off. And yes, you can see the entire chatbot conversation history right there on your screen.
Easy Implementation
With our ready-to-use chatbot interface, your bot can be up and running in less than a day.
Create your content, place our chatbot interface script on your page(s) and you’re ready to go!
That means a 10-times faster time to market than if you were to rely on coding or pure machine learning.
A Chatbot That Stands Out
Low Total Cost of Ownership
Our platforms are designed for quick implementation, easy handling, and maintenance. This saves you the long and expensive development hours generally required by other AI-powered platforms.
Different User Profile
Unlike other platforms, daily management, reporting, and maintenance tasks are taken care of by the content users. It reduces the total cost of ownership and makes maintenance a lot easier.
Data Privacy
Data is not our business, therefore we do not merchandise your customers' data. We are ISO 27001 / NEN 7510 certified which makes us a safe and reliable partner to do business with.
Easy Maintenance
We provide you with out-of-the-box learning tools that pinpoint the areas which need optimising.
Rich Features Included
Get out-of-the-box features that you'll need for a successful chatbot operation, such as patterns, AI, dashboards, reports, and state management; all included in the standard offering.
Integration With Multiple Channels
Offer your customers modern, automated service on their preferred channel and device. We offer easy integrations with web, apps, and various messaging channels.
AVAILABLE ON ANY CHANNEL
Benefits of Chatbots for Your Organisation
50% More Efficiency in Contact Centres
Our chatbots have decreased call volumes by 40-50% for major insurance, telco, and energy companies.
52-87% Increase in NPS
Companies using our chatbots have seen a 50%-87% increase in NPS.
35% Increase in Conversion Rates
Our chatbots improved conversion rates of online forms by 17 - 35% for insurance and telco companies. If a conversation feels good, the chances are high that they'll return and buy from you.
Central Knowledge Management Base
Our bot has replaced the cluttered knowledge management base of a major telco company. The CMS platform of the chatbot aggregates all the questions that customers have, using their language.
A Selection of Our Customer Cases
Learn how our conversational AI chatbot platform enables companies of all sizes and industries to build a digital, automated customer service and improve their customer experience.
Chatbot Iris is an integral part of the Dutch Travellers Association. Roadside assistance, insurance, day trips; Iris knows all about it. In 2019 she answered 3 million questions. Not bad!
With 1.5 million calls per year, leading energy company Eneco, aimed to drive traffic away from its contact centre by offering its customers a great digital experience with 24/7 support.
A chatbot on the help page not only reduced live-chat contact by 14%, it provided valuable insight into customer interactions, enabling the company to make even more informed decisions.
Insurance company, a.s.r. revolutionised its customer engagement strategies by replacing its complex website with a conversational interface.
Choose One of the World’s Best Chatbot Providers
In recent years, the chatbot industry has experienced exponential growth. While there are thousands of vendors to choose from, we remain ahead of the crowd. Our chatbots provide users with an intuitive drag & drop interface, enabling them to create a chatbot without needing to learn a single line of code.
We have been in the chatbot business for 15 years; we are one of the world’s best chatbot providers according to Gartner, Forrester, and Tractica, and over 70+ prestigious brands trust our platforms.
Get Started With Our Chatbots
Let’s arrange a quick call about how Conversational AI and scripted bots could help you overcome your specific business challenges. We have 15 years' experience in helping 70+ brands reduce service costs, increase customer satisfaction and increase revenue with higher compliance levels.
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