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Chatbots

Build a Chatbot to Automate Conversations

Chatbots: you either hate or love them. If implemented correctly, we're sure you and your customers will love them.

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What Is A Chatbot?

A chatbot is a piece of software that interacts with a human through written language. Chatbots are often found on websites or in messaging channels, connecting customers with companies 24/7.

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Chatbot Benefits

24/7 Availability

Provide valuable answers, any time and place. You are no longer bound to office hours to deliver a great and consistent experience.

Improve Customer Satisfaction

Deliver fast and accurate responses to questions and inquiries and put a smile on your customers' faces.

Understand Your Customers

Our chatbots are lightning fast. They can handle millions of conversations concurrently, drastically reducing your call volumes and service costs.

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A Chatbot on Any Channel

You can implement a chatbot on any channel. Did you know chatbots can also become voicebots? A virtual assistant that can chat and speak, all from the same database.

  1. WhatsApp Chatbot

  2. Facebook Chatbot

  3. Website Chatbot

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What Chatbot Features Do You Need?

Personal chatbot

Personal

One of the biggest frustrations? Impersonal support. Make sure your chatbot can help your customers in a personal way. And don't forget, for some issues customers want to talk to a real person. It's all about finding the right balance.

Conversational chatbot

Conversational

Any virtual assistant should be able to have a chat in a natural way. Or, it should be very clear you have to choose from options. People will start chatting; your chatbot has to understand what they want. UX is important here.

Transactional chatbot

Transactional

Customers turn to chatbots not only for questions but also expect them to help them with transactions. Whether that's a change, purchase, or status update. Do they want to change their address, or buy tickets? Make sure they can.

Omnichannel chatbot

Omnichannel

Via which channels are your customers trying to reach you? With a chatbot your customers can reach you 24/7 via any channel. Did you know you can use the same database to deploy your bot on your website, on WhatsApp or even via the phone?

What’s the Difference Between Scripted and AI Chatbots?

What’s the Difference Between Scripted and AI Chatbots?

scripted chatbot follows a script. If a human asks a question, the bot follows the script of predefined answers to give the correct answer.

An AI chatbot uses Conversational AI and NLP to give the best possible answer. AI chatbots are smarter and can handle more complex conversations.

What is an AI chatbot?
6 ways chatbots create great customer experiences

6 Ways Chatbots Create Great Customer Experiences

Chatbots can be tailored to a wide variety of use cases. In this guide, we’ll walk you through some of the types of chatbot and show you how you can use them to improve customer experience.

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Understanding The Impact Of Chatbots

Understanding The Impact Of Chatbots

How have chatbots impacted employee experience? How are chatbots enabling better customer service? Discover more about how customer service professionals are using chatbots here.

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Get Started With Our Chatbots

Let’s arrange a quick call about how Conversational AI and scripted bots could help you overcome your specific business challenges. We have 15 years' experience in helping 70+ brands reduce service costs, increase customer satisfaction and increase revenue with higher compliance levels.

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