Keep your customers happy by letting the chatbot answer their enquiries quickly, without the need for human intervention.
Take the strain for your contact centre. Let the chatbot handle the simple recurring questions, so your agents can focus on the important conversations. Happy agents mean happy customers.
Our chatbots are lightning fast. They can handle millions of conversations concurrently, drastically reducing your call volumes and service costs.
Offer your customers a world-class digital experience with 24/7 support and allow them to get their queries answered instantly, through whichever channel is most convenient.
A conversational chatbot can uplift your conversion rate and increase revenue. From cross-selling and up-selling, to handling transactions, including payments: you name it, the bot can do it!
Improve your customer service, reduce costs and make your customers smile!
Provide support by using a chatbot on their favorite communication channels, including WhatsApp, Facebook Messenger, Viber, Telegram, SMS, Google RCS, and Web Chat.
Regardless of the channel your customers choose, be there when the customer needs you, on their terms.
Despite your business size, existing service department, or demand, we can provide you with the best suitable chatbot.
The Scripted Chatbot is part of Mobile Service Cloud and delivers powerful support in closed dialogues, where predefined options and answers guide your customers in their service journey.
The Scripted Chatbot is suitable for medium-sized enterprises to support specific service journeys like:
Buy a ticket or make a reservation
Schedule a meeting
Contact request
Request order status
Conversational AI Cloud is AI-powered and enables you to automate full conversations as your extra hand in service.
It's suitable for medium and large enterprises and provides full support in customers engagement like:
Understand human input and handle full conversations
Find accurate answers and solve problems
Personalised interaction and first-line support
If needed handover to a human agent at the right time
In recent years, the chatbot industry has experienced exponential growth. While there are thousands of vendors to choose from, we remain ahead of the crowd. Our chatbots provide users with an intuitive drag & drop interface, enabling them to create a chatbot without needing to learn a single line of code.
We have been in the chatbot business for 15 years; we are one of the world’s best chatbot providers according to Gartner, Forrester, and Tractica, and over 70+ prestigious brands trust our platforms.
How have chatbots impacted employee experience? How are chatbots enabling better customer service? Discover more about how customer service professionals are using chatbots here.
Download the reportBe there for fans on the all channels
Engage anywhere in the world
| Scripted Chatbot | Conversational AI Cloud | |
|---|---|---|
| Scripted Chatbot | Conversational AI Cloud | |
Live Chat |
✔ |
✔ |
Web Integration |
✔ |
✔ |
App Integration |
✔ |
✔ |
Conversational Channels Integration |
✔ |
✔ |
No Coding Required |
✔ |
✔ |
Support Team |
✔ |
✔ |
Dedicated Customer Success Manager |
✔ |
|
Drag and Drop Code-Free Interface |
✔ |
|
Seamless Agent Takeover |
✔ |
|
Artificial Intelligence |
✔ |
|
Knowledge Management |
✔ |
Let’s arrange a quick call about how Conversational AI and scripted bots could help you overcome your specific business challenges. We have 15 years' experience in helping 70+ brands reduce service costs, increase customer satisfaction and increase revenue with higher compliance levels.
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