A chatbot is a piece of software that interacts with a human through written language. Chatbots are often found on websites or in messaging channels, connecting customers with companies 24/7.
Provide valuable answers, any time and place. You are no longer bound to office hours to deliver a great and consistent experience.
Deliver fast and accurate responses to questions and inquiries and put a smile on your customers' faces.
Our chatbots are lightning fast. They can handle millions of conversations concurrently, drastically reducing your call volumes and service costs.
You can implement a chatbot on any channel. Did you know chatbots can also become voicebots? A virtual assistant that can chat and speak, all from the same database.
WhatsApp Chatbot
Facebook Chatbot
Website Chatbot
One of the biggest frustrations? Impersonal support. Make sure your chatbot can help your customers in a personal way. And don't forget, for some issues customers want to talk to a real person. It's all about finding the right balance.
Any virtual assistant should be able to have a chat in a natural way. Or, it should be very clear you have to choose from options. People will start chatting; your chatbot has to understand what they want. UX is important here.
Customers turn to chatbots not only for questions but also expect them to help them with transactions. Whether that's a change, purchase, or status update. Do they want to change their address, or buy tickets? Make sure they can.
Via which channels are your customers trying to reach you? With a chatbot your customers can reach you 24/7 via any channel. Did you know you can use the same database to deploy your bot on your website, on WhatsApp or even via the phone?
A scripted chatbot follows a script. If a human asks a question, the bot follows the script of predefined answers to give the correct answer.
An AI chatbot uses Conversational AI and NLP to give the best possible answer. AI chatbots are smarter and can handle more complex conversations.
What is an AI chatbot?Chatbots can be tailored to a wide variety of use cases. In this guide, we’ll walk you through some of the types of chatbot and show you how you can use them to improve customer experience.
Download the guideHow have chatbots impacted employee experience? How are chatbots enabling better customer service? Discover more about how customer service professionals are using chatbots here.
Download the reportLet’s arrange a quick call about how Conversational AI and scripted bots could help you overcome your specific business challenges. We have 15 years' experience in helping 70+ brands reduce service costs, increase customer satisfaction and increase revenue with higher compliance levels.
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