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Chatbots

Automate conversations with chatbots

Give customers the power of self service and reduce live contacts with scripted chatbots, AI chatbots, & voicebots.

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BMW
MINI COOPER
BMW
hellopaisa
safarinow
kingprice
Fastjet
Coca Cola
Hollard
Sasfin Bank
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Automate your sales processes with a chatbot

Chatbots can start conversations with new customers, engage existing ones, and identify potential leads. This means your business can diversify its acquisition and lead generation strategy and improve sales efficiency without increasing headcount. Let a chatbot do the simple questions so that your agents have time to deal with the real issues.

  1. Build a sales pipeline

  2. Cross-sell to existing customers

  3. Reduce acquisition costs

  4. Increase overall business efficiency

  5. Personalise your customer experience

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Support your customer service agents with a chatbot

Chatbots can automatically respond to customer queries quickly and efficiently at any time. This means your customer service agents have more time to deal with complex issues, and customers can receive instant answers, even outside of office hours.

  1. Provide 24/7 customer service

  2. Resolve problems quickly and efficiently

  3. Boost team productivity

  4. Improve customer satisfaction

  5. Deliver a personalised experience

A chatbot for every industry

Chatbots on every conversational channel

Research report speed read the story here

WhatsApp Chatbot

WhatsApp’s success comes from its simplicity. We explore some of the specific benefits an AI chatbot brings to the WhatsApp channel – and why you should be using one.

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Research report personalization read the story here

Instagram Chatbot

Our chatbot can work for you on Instagram and connect to millions of potential customers. Discover all the benefits of adding CM.com to the most visual social channel of all.

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Research report speed read the story here

Facebook Chatbot

There are many reasons to make a chatbot available through Facebook Messenger. Learn more about the potential of a Facebook Chatbot for engaging with leads and customers.

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Research report speed read the story here

Omnichannel Chatbot

With an omnichannel chatbot, your customers can reach you via any channel. This means reduced waiting times and vital information on their favorite channel.

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Questions about chatbots?

What is an AI chatbot?

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A chatbot is software that interacts with a human through written language. Chatbots are often found on websites or messaging channels such as WhatsApp, automating conversations and connecting customers with companies 24/7. Chatbots can answer customer inquiries without human agents, thus providing affordable effortless customer service.

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What’s the difference between scripted and AI chatbots?

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A scripted chatbot follows a script. If a human asks a question, the bot tracks the script of predefined answers to give the correct answer. An AI chatbot uses Conversational AI and Natural Language Processing (NLP) to provide the best possible solution. AI chatbots are more intelligent and can handle more complex conversations.

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What is a voicebot?

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A voicebot, also known as Conversational IVR, is software that uses AI, Natural Language Understanding (NLU) and speech-to-text (STT) alongside text-to-speech (TTS), to understand the intent and meaning of a human and respond in human language. Voicebots are often found via customer service numbers, allowing callers to engage with a self-service solution with their voice rather than speaking with a human agent.

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What's the difference between live chat and chatbots?

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Live chat involves a live conversation between a company’s employee and a customer or lead. Chatbots refer to automated conversations with a customer or prospect and software. Chatbots can answer a range of predefined questions, such as 'What are your opening hours?' More sophisticated AI chatbots can help customers with subscription renewals, changing an address, or ordering food.

How to integrate chatbots?

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CM.com’s chatbots are compatible with the infrastructure and systems that your business currently uses and can be easily integrated with little or no code. In addition, integrate your data to make it even smarter and more effective with the passing of time. With standardised integrations ready to go, any configuration is possible. It’s truly a plug-and-play set-up.

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