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Chatbot

Build your own chatbot. It's child's play!

Try our Generative AI Chatbot. Add your own content, set your own tone of voice and start automating human-like service conversations.

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It takes minutes to build and test your own chatbot

  1. Upload internal knowledge sources
  2. Crawl your company website
  3. Personalise to your own tone of voice
  4. Let Generative AI do the rest
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How to make a chatbot successful

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Personal

Ensure your chatbot can help customers in a personal way with data or, if needed, hand it over to a live agent.

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Transactional

Use your chatbots to help customers with transactions, whether a purchase, information or status update.

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Omnichannel

Make your chatbot available across any channel, including your website, WhatsApp, Instagram and more.

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Conversational

Ensure your chatbot feels natural, understands what customers want and offers relevant, helpful solutions.

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Simulate human-like conversations at scale

Say goodbye to clunky scripts. Generative AI transforms chatbots into dynamic, human-like conversationalists in any language at scale—no coding needed. Enabling you to elevate customer support 24/7.

  1. Natural language flows

  2. High contextual awareness

  3. Multi-lingual support

Contact us to get started
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Privacy and data security at the forefront

Generative AI processes user data, so data protection is key. Rest assured, your data is stored in the European region for compliance and remains confidential. It will never contain Personal Identifiable Information (PII) and will not be used to train large language models.

You can trust our bot to have valuable conversations with your customers. We have implemented measures against hallucinatory responses and malicious prompt injections.

Contact us to get started

Read how our customers use chatbots

Do you have questions about chatbots? Discover answers

What is an AI chatbot?

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A chatbot is software that interacts with a human through written language. Chatbots are often found on websites or messaging channels such as WhatsApp, automating conversations and connecting customers with companies 24/7. Chatbots can answer customer inquiries without human agents, thus providing affordable effortless customer service.

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What is a voicebot?

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A voicebot, also known as Conversational IVR, is software that uses AI, Natural Language Understanding (NLU) and speech-to-text (STT) alongside text-to-speech (TTS), to understand the intent and meaning of a human and respond in human language. Voicebots are often found via customer service numbers, allowing callers to engage with a self-service solution with their voice rather than speaking with a human agent.

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What's the difference between live chat and chatbots?

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Live chat involves a live conversation between a company’s employee and a customer or lead. Chatbots refer to automated conversations with a customer or prospect and software. Chatbots can answer a range of predefined questions, such as 'What are your opening hours?' More sophisticated AI chatbots can help customers with subscription renewals, changing an address, or ordering food.

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How to integrate chatbots?

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CM.com’s chatbots are compatible with the infrastructure and systems that your business currently uses and can be easily integrated with little or no code. In addition, integrate your data to make it even smarter and more effective with the passing of time. With standardised integrations ready to go, any configuration is possible. It’s truly a plug-and-play set-up.

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How does Generative AI work?

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GenAI leverages the power of Large Language Models (LLMs), while protecting against their common pitfalls such as incorrectness & inappropriateness. This is done by using a Retrieval Augmented Generation framework (RAG).

Learn more

Latest articles

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Mar 19, 2025 • Chatbots

Chatting with the near future: AI's new role in the customer experience

AI innovations in customer service are emerging more rapidly than ever before, especially with the latest addition of Agentic AI and it’s AI Agents. We spoke with Roel Jansen, our Head of Commerce of our Engagement Platform, on how these AI advancements are transforming customer interactions and enhancing the experience. With Roel's expertise and vision, discover the future of customer service and what it means for businesses today. Whether you're an AI enthusiast or just curious about the future, you won't want to miss these engaging insights!

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Feb 05, 2025 • Chatbots

Agents of change

A contemplation on CM.com in the era of AI agents.

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May 10, 2024 • Chatbots

Happy clients, happy agents: The "platform effect" in customer service

As a member of the customer service team, you stand on the front lines of customer interaction every day. In a world where customers demand quick and personalised service - long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organisation and deliver the best answers and service possible. It’s incredibly satisfying to see a customer leave a conversation happier and eager to purchase your product. Your efforts can significantly enhance the customer experience, but you need the right tools to truly excel. Integrating these tools into a platform amplifies your capabilities and lets you experience the power of the platform effect.

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Mar 27, 2024 • Chatbots

Navigating AI Adoption in South Africa

In this ever evolving landscape, businesses that proactively invest in AI capabilities stand to gain a significant competitive edge in the years to come. By embracing AI as a strategic imperative and overcoming the hurdles to adoption, South African businesses can unlock new opportunities, drive innovation, and position themselves for success in the digital era.

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Mar 11, 2024 • Chatbots

6 steps to MSP profitability with AI Chatbots

As the Managed Service Provider (MSP) landscape continues to evolve, staying ahead means embracing innovative solutions that not only enhance efficiency but also elevate customer service to new heights. Enter AI Chatbots from CM.com – a game-changing tool that can revolutionise how MSPs interact with clients. In this blog, we’ll provide you with a comprehensive roadmap consisting of six steps to boost profitability using AI Chatbots from CM.com.

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Jan 15, 2024 • Chatbots

What are the most effective customer service channels?

Today's diverse array of communication channels encourages customers to naturally gravitate towards their preferred social platforms and anticipate brands to be readily accessible across these channels. Rarely will customers go out of their way to switch between channels just to reach you; instead, they are likely to opt for a brand that not only provides the desired product but also ensures excellent customer service (on the channel they like most). How easily can your customers reach you via their preferred channel?

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Nov 01, 2023 • Chatbots

How AI Supercharges your Customer Service

Meeting customers' expectations remains the biggest challenge in service. Speed, convenience, and accurate responses are critical to achieving this. With the power of Generative AI, customer questions can be identified, categorised, and resolved more quickly. Plus, your organisation is continuously fed with data to improve the entire customer journey.

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Oct 09, 2023 • Chatbots

The self-service revolution in customer support

Self-service is more than a buzzword; it’s a vital part of modern customer service that means your customers can get answers fast and your customer service team can focus on the issues that really matter. Allied to that, self-service can reduce costs and have a positive effect on the mental health of your customer service team. Not to mention the equally positive effect it has on brand perception.

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Oct 06, 2023 • Chatbots

How to Use AI Chatbots to Improve Customer Service

Customer service teams encounter a broad spectrum of challenges in their daily operations. Customer expectations have surged to unprecedented levels, and the influx of repetitive inquiries can strain their patience and induce unnecessary stress. This phenomenon likely contributes to the relatively short tenure of customer service representatives, with an average job retention of just 12 months.

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