Chatbots

Build a Chatbot to Automate Conversations•

Chatbots: you either hate or love them. If implemented correctly, we're sure you and your customers will love them.

24/7 Availability

Provide valuable answers, at any time and place. You are no longer bound to office hours to deliver a great and consistent experience.

Improve Customer Satisfaction

Ensure that you respond to questions and inquiries quickly and accurately to see your customers' smiling faces.

Understand Your Customers

If you know your customers you know how to improve. With our AI-powered chatbot, you are fed with valuable insights to continuously improve your service.

What’s the difference between Scripted and AI Chatbots?

A scripted chatbot follows a script. If a human asks a question, the bot follows the script of predefined answers to give the correct answer.

An AI chatbot uses Conversational AI and NLP to give the best possible answer. AI chatbots are smarter and can handle more complex conversations.

Chatbot service via multichannel messaging

A Chatbot on any channel

You can implement a chatbot on any channel. Did you know chatbots can also become voicebots? A virtual assistant that can chat and speak, all from the same database!

WhatsApp Chatbot
Facebook Chatbot
Website Chatbot

Our Chatbots can help your business in many ways

Improve customer satisfaction

Allow Chatbots to answer your most common questions instantly and 24/7 without the need for human interference.

Boost employee moral

Take the strain off your contact center agents. Let the chatbot handle the simple recurring questions so your agents can focus on the more complex conversations.

Improve response time

Our chatbots are lightning fast. They can handle millions of conversations concurrently, drastically reducing your call volumes and service costs.

Promote self service 24/7

Offer your customers a world-class digital experience with 24/7 support that allows them to get what they need, instantly and through the channel most convenient for them.

Increase revenue

A conversational chatbot can uplift your conversion rate and increase revenue. From cross-selling and up-selling to handling transactions including payments: you name it, the bot can do it.

TRUST OUR LONG-TERM CLIENTS

What Chatbot features do you need?

Personal

One of the biggest frustrations? Impersonal support. Make sure your chatbot can help your customers in a personal way. And don't forget, for some issues customers want to talk to a real person. It's all about finding the right balance.

Conversational

Any virtual assistant should be able to have a chat naturally. Or, it should be very clear you have to choose from options. People will start chatting; your chatbot has to understand what they want. UX is important here.

Transactional

Customers turn to chatbots not only for questions but also expect them to help them with transactions. Whether that's a change, purchase, or status update. Do they want to change their address, or buy tickets? Make sure they can!

Omnichannel

Via which channels are your customers trying to reach you? With a chatbot, your customers can reach you 24/7 via any channel. Did you know you can use the same database to deploy your bot on your website, on WhatsApp or even via the phone?

Chatbot types and use cases

FAQ chatbot

A FAQ Chatbot can answer common questions. Use as a Dynamic FAQ module or bot.

Returns and WISMO chatbot

The most used bot in eCommerce: answering returns & Where Is My Order questions.

Internal Knowledge Base

An internal knowledge base allows staff to find answers and information easily.

Customer Service Chatbot

A chatbot can decrease the pressure on your customer service team.

Event Chatbot

Enhance the event experience with 24/7 support, extra info and entertainment.

CM.com Chatbot technology

AI Chatbots

With Conversational AI Cloud you can build your virtual assistants.

Scripted Chatbot

In Mobile Service Cloud, you can build Scripted Bots.

Voicebots

Build bots that can not only chat but also speak.

Download chatbot whitepapers

Conversational AI in customer service

With the power of Conversational AI, customer questions can be answered faster. Besides, your organisation is continuously fed with data to improve the entire customer journey.

Learn more about the Power of AI for Customer Service in the paper.

Download whitepaper

Chatbots in customer service

Chatbots can be tailored to a wide variety of use cases. In this guide, we will walk you through some types of chatbots and show you how you can use them to improve customer experience.

Download guide

Latest articles

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Sep 06, 2023 • Chatbots

How AI Chatbots Can Increase Sales and Reduce Costs

With increased consumer and business choice comes increased pressure on sales teams. Now more than ever, it’s vital to ensure leads are qualified and every sales team member is maximising their chances of converting. Equally, cross-selling to existing customers and growing revenue per user is crucial to building incremental revenue. So how can you generate a large volume of leads, qualify them and ensure your team is only going after those leads most likely to convert?

Sep 06, 2023 • Chatbots

Omnichannel Chatbots: Create Once, Offer Everywhere

Chatbots spent a decade-plus as a technological sideline: nestling at the corner of websites, roaming the odd FAQ, inviting people to click with a hopeful link. They weren’t a big part of the customer experience. But now – suddenly – they’re everywhere.

Sep 06, 2023 • Chatbots

How to Build a Great Chatbot Experience

Having a chatbot on your website or social channels is a good start. After all, it shows that you care about delivering a great experience to your customers, and you want them to be able to contact you in a way that’s convenient for them. However, if that chatbot doesn’t provide a great customer experience, it can instantly undo much of that goodwill. A chatbot is only as good as the answers it offers. Here are four key chatbot components you need to consider.

Aug 25, 2023 • Chatbots

Chatbots in action, part 1: WhatsApp Chatbots

Facebook. Instagram. TikTok. There’s a rainbow of social media channels available to customers today. Some are visual; some are about connecting with friends; others are more business-like. But if there’s a single channel that spans communication in all its varieties, it’s Meta-owned WhatsApp.

Aug 22, 2023 • Chatbots

Six Chatbot Examples For Great Customer Experiences

People use chatbots for various reasons, with “productivity” as the key motivational factor. But what kind of bot do you need? They come in many forms and sizes, and to be successful, you need to think about where to apply a bot, and which kind. What do you want to achieve with the bot? In this guide, we’ll walk you through some of the most successful chatbot examples of our global customers and show you how you can use them to improve customer experience.

blog-image-chatbots-improve-customer-service

Aug 11, 2023 • Chatbots

How to Use AI Chatbots to Improve Customer Service

Customer service teams encounter a broad spectrum of challenges in their daily operations. Customer expectations have surged to unprecedented levels, and the influx of repetitive inquiries can strain their patience and induce unnecessary stress. This phenomenon likely contributes to the relatively short tenure of customer service representatives, with an average job retention of just 12 months.

Jul 07, 2023 • Chatbots

Unlocking the Potential of ChatGPT and Large Language Models: A Product Manager's Perspective

With the advent of ChatGPT, it feels like we’re venturing into a whole new world. Everyone can ask questions and give commands to what is perceived as an “omniscient” chatbot. Within a single week, it acquired 1 million active users. Big Tech got shaken up with Google introducing their LaMDA-based “Bard” and Bing Search incorporating GPT-4 with Bing Chat. There seems to be no limit to the enthusiasm. But what is ChatGPT? What does it mean for businesses? We discussed this with Arman van Lieshout, Product Manager at CM.com for our Conversational AI Solution.

Jun 30, 2023 • Chatbots

Fast Event Visitor Support at Formula 1 Heineken Dutch Grand Prix

When you go to any event, questions are likely to arise. How do you get there? Where can you find your tickets? And where will you stay? For some questions, you prefer instant support from the organisation. Swift and smooth. In this article, we’ll show how the Formula 1 Heineken Dutch Grand Prix will always help you in the best way possible.

Generative AI chatGPT blog about new updates

Jun 21, 2023 • Chatbots

CM.com's Next Steps into Generative AI: Upcoming Releases for 2023

The market for generative AI has experienced significant growth, with over $14.8 billion of venture capital invested in startups building their products on Large Language Models like OpenAI’s ChatGPT and other generative AI tools. The space is witnessing a boom, evident from the high number of website domain registrations in the field every week. The key challenge for most companies is to find out what’s going to propel their businesses.