Automate customer care with AI Chatbots.
Satisfied customers and employees through scalable and automated service. Enterprise ready, easy to implement, code-free.
Engage, support, and acquire customers 24/7
With 15 years experience in the chatbot industry, we can help you set up your chatbot in no time. Use chatbots across the entire customer journey. From engaging and supporting customers with automated conversations, to acquiring and nurturing leads.
Our Chatbots can help your business in many ways
Improve customer satisfaction
Allow Chatbots to answer your most common questions instantly and 24/7 without the need for human interference.
Boost employee moral
Take the strain off your contact center agents. Let the chatbot handle the simple recurring questions so your agents can focus on the more complex conversations.
Improve response time
Our chatbots are lightning fast. They can handle millions of conversations concurrently, drastically reducing your call volumes and service costs.
Promote self service 24/7
Offer your customers a world-class digital experience with 24/7 support that allows them to get what they need, instantly and through the channel most convenient for them.
Increase revenue
A conversational chatbot can uplift your conversion rate and increase revenue. From cross-selling and up-selling to handling transactions including payments: you name it, the bot can do it.
Our Customers
Quick and easy implementation of Chatbots
With our ready to use chatbot interface, your bot can be up and running in less than a day.
Create your content, place our chatbot interface script on your page(s) and you’re ready to go. That means a 10 times faster time to market than if you were to rely on coding or pure machine learning.
We offer simple integrations with web, apps, and any messaging channel.
Hand over to human agents at the right moment
Human takeover is one of the key aspects of bot implementation into your business processes. That's why it’s important to manage the transfer as smoothly as possible.
If a conversation becomes too complex for the chatbot to handle, or the customer wants to speak to a human, you can handover the conversation to a human agent and have them pick up from where the bot left off.
In the meantime, your agent will gain access to the entire previous conversation so the user doesn’t have to repeat the query.
Multichannel engagement via Chatbots
In today’s digital world, customers demand exceptional customer support via the channels most convenient to them.
Now, you can offer modern automated service on every channel available with our Chatbots.
Regardless of channel your customers choose, you will be able to deliver fast and accurate service. Where all conversations are monitored in one easy to use dashboard.
Discover our Channels
Engage on multiple channels
Choose one of the world’s best Chatbot providers
In recent years, the chatbot industry has experienced exponential growth. While there are thousands of vendors to choose from, we remain ahead of the crowd. Our chatbots provide users with an intuitive drag & drop interface, enabling them to create a chatbot without needing to know a single bit of code.
We have been in the chatbot business for 15 years; we are one of the world’s best chatbot providers according to Gartner, Forrester, and Tractica, and over 70+ prestigious brands trust our platforms.
A Chatbot that offers more than just automation
Low Total Cost of Ownership
Our platforms are designed for quick implementation, easy handling, and maintenance. This saves you the long and expensive development hours generally required by other AI powered platforms.
Different User Profiles
Unlike other platforms, daily management, reporting, and maintenance tasks are taken care of by the content users. It reduces the total cost of ownership and makes maintenance a lot easier.
Data Privacy
Data is not our business therefore we do not merchandise your customer’s data. We are ISO 27001 / NEN 7510 certified which makes us a safe and reliable partner to do business with.
Easy Maintenance
We provide you with out of the box learning tools that pinpoint the areas which need improvement and optimising.
Rich Features Included
Get the features you need for a successful chatbot operation, such as patterns, AI, dashboards, reports, and state management; all included in the standard offering.
Integration With Messaging Channels
Offer your customers modern automated service on their preferred channel and device. We offer easy integrations with web, apps, and various messaging channels.
Benefits of Chatbots for your business
50% more efficiency in contact centers
Our chatbots have decreased call volumes by 40-50% for major insurance, telco, and energy companies.
52-87% increase in Net Promoter Score
Companies using our chatbots have seen a 50%-87% increase in NPS.
35% increase in conversion rates
Our chatbots improved conversion rates of online forms by 17 - 35% for insurance and telco companies. If a conversation feels good, the chances are high that they'll return and buy from you.
Central Knowledge Management Base
Our bot has replaced the cluttered knowledge management base of a major telco company. The CMS platform of the chatbot aggregates all the questions that customers have, using their language.
Get started with our Chatbots
Let’s arrange a quick call on how Conversational AI and scripted bots could help you overcome your specific business challenges. From reducing service costs and improving customer satisfaction to increasing revenue with higher compliance levels.
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