chatbot icon
Chatbots

Automate conversations with chatbots

Give customers the power of self service and reduce live contacts with scripted chatbots, AI chatbots, & voicebots.

payspace customer story

BMW
MINI COOPER
BMW
hellopaisa
safarinow
kingprice
Fastjet
Coca Cola
Hollard
Sasfin Bank
skin-renewal-logo
scripted-chatbot-message-rich-media-sa

Automate your sales processes with a chatbot

Chatbots can start conversations with new customers, engage existing ones, and identify potential leads. This means your business can diversify its acquisition and lead generation strategy and improve sales efficiency without increasing headcount. Let a chatbot do the simple questions so that your agents have time to deal with the real issues.

  1. Build a sales pipeline

  2. Cross-sell to existing customers

  3. Reduce acquisition costs

  4. Increase overall business efficiency

  5. Personalise your customer experience

caic-personal-message-sa

Support your customer service agents with a chatbot

Chatbots can automatically respond to customer queries quickly and efficiently at any time. This means your customer service agents have more time to deal with complex issues, and customers can receive instant answers, even outside of office hours.

  1. Provide 24/7 customer service

  2. Resolve problems quickly and efficiently

  3. Boost team productivity

  4. Improve customer satisfaction

  5. Deliver a personalised experience

A chatbot for every industry

Chatbots on every conversational channel

Research report speed read the story here

WhatsApp Chatbot

WhatsApp’s success comes from its simplicity. We explore some of the specific benefits an AI chatbot brings to the WhatsApp channel – and why you should be using one.

Read more

Research report personalization read the story here

Instagram Chatbot

Our chatbot can work for you on Instagram and connect to millions of potential customers. Discover all the benefits of adding CM.com to the most visual social channel of all.

Read more

Research report speed read the story here

Facebook Chatbot

There are many reasons to make a chatbot available through Facebook Messenger. Learn more about the potential of a Facebook Chatbot for engaging with leads and customers.

Read more

Research report speed read the story here

Omnichannel Chatbot

With an omnichannel chatbot, your customers can reach you via any channel. This means reduced waiting times and vital information on their favorite channel.

Read more

Questions about chatbots?

What is an AI chatbot?

open vertical icon

A chatbot is software that interacts with a human through written language. Chatbots are often found on websites or messaging channels such as WhatsApp, automating conversations and connecting customers with companies 24/7. Chatbots can answer customer inquiries without human agents, thus providing affordable effortless customer service.

Read more

What’s the difference between scripted and AI chatbots?

open vertical icon

A scripted chatbot follows a script. If a human asks a question, the bot tracks the script of predefined answers to give the correct answer. An AI chatbot uses Conversational AI and Natural Language Processing (NLP) to provide the best possible solution. AI chatbots are more intelligent and can handle more complex conversations.

Read more

What is a voicebot?

open vertical icon

A voicebot, also known as Conversational IVR, is software that uses AI, Natural Language Understanding (NLU) and speech-to-text (STT) alongside text-to-speech (TTS), to understand the intent and meaning of a human and respond in human language. Voicebots are often found via customer service numbers, allowing callers to engage with a self-service solution with their voice rather than speaking with a human agent.

Read more

What's the difference between live chat and chatbots?

open vertical icon

Live chat involves a live conversation between a company’s employee and a customer or lead. Chatbots refer to automated conversations with a customer or prospect and software. Chatbots can answer a range of predefined questions, such as 'What are your opening hours?' More sophisticated AI chatbots can help customers with subscription renewals, changing an address, or ordering food.

How to integrate chatbots?

open vertical icon

CM.com’s chatbots are compatible with the infrastructure and systems that your business currently uses and can be easily integrated with little or no code. In addition, integrate your data to make it even smarter and more effective with the passing of time. With standardised integrations ready to go, any configuration is possible. It’s truly a plug-and-play set-up.

Latest articles

WhatsApp Pay
Feb 26, 2024 • WhatsApp

Rich, flexible, and functional interactions with WhatsApp Flows

The WhatsApp Business Platform is adding another new and exciting feature to its repertoire: WhatsApp Flows. What is it and what can your business do with it? Let's take a look!

WhatsApp vs Facebook Messenger
Feb 12, 2024 • Instant Messaging

WhatsApp vs Facebook Messenger: Which messaging channel is best for what?

WhatsApp and Facebook Messenger are both established messaging channels for customer engagement, but what are the differences? Lets look at what the advantages are of each channel and which situations call for which channel. Let's dive in.

blog-featured-sms-ecommerce
Feb 09, 2024 • SMS

SMS for e-commerce: Create a successful e-commerce strategy with SMS

Want to grow your business? Then customer contact is key. Now that everybody and everything is connected to each other via these powerful little computers in our hands, the way you communicate with customers is becoming increasingly important for your success. Read all about how you can use SMS to elevate your customer contact, drive sales and create a loyal customer base.

drive-engagement-and-convert-your-conversations-with-whatsapp-carousel
Feb 05, 2024 • WhatsApp

Drive engagement and convert your conversations with WhatsApp Carousel

Are you talking to your customers on WhatsApp? You really should! WhatsApp Business Platform, the business communication platform of one of the most popular messaging channels in the world today, has a wide selection of powerful engagement tools to enhance customer communication and boost sales. And they've added another innovative feature under their belt: WhatsApp Carousel.

Ads That Click to WhatsApp
Feb 05, 2024 • Marketing

Ads that click to WhatsApp: What are they and what are the benefits?

Successful marketing means creating personal and conversational experiences for your customers. And what better place to meaningfully connect to your customers than on their favourite social media channels such as Facebook, Instagram and WhatsApp? With ads that click to WhatsApp, aka click-to-chat WhatsApp ads, you can offer your customers the direct and personal engagement that they crave.

WhatsApp vs SMS: A Comparison For Businesses
Jan 19, 2024 • SMS

WhatsApp vs SMS: A comparison for businesses

WhatsApp and SMS are both immensely popular messaging channels. Both have their own unique traits, use cases, and added business value. We can all acknowledge this, but what exactly are the differences between them? What are the similarities? And more importantly, which one will add the most value to your business? In this blog we'll dive into the world of WhatsApp vs SMS and the benefits of both.

Telco infographic blog calling lady customer journey
Jan 15, 2024 • Mobile Service Cloud

Why offering customer support by phone is essential

Contrary to what you may believe about the preferences of the younger generations, recent data indicates that the telephone remains the favoured method of customer support for 69% of consumers across various age groups, including Gen Z and millennials. Additionally, there has been a consistent upward trend in Google searches for "phone number customer service" in the US over the past five years. This demonstrates a sustained and growing reliance on phone-based customer service solutions, highlighting its enduring significance in the contemporary consumer landscape.

customer service research about channels and phone
Jan 15, 2024 • Mobile Service Cloud

What are the most effective customer service channels?

Today's diverse array of communication channels encourages customers to naturally gravitate towards their preferred social platforms and anticipate brands to be readily accessible across these channels. Rarely will customers go out of their way to switch between channels just to reach you; instead, they are likely to opt for a brand that not only provides the desired product but also ensures excellent customer service (on the channel they like most). How easily can your customers reach you via their preferred channel?

digitalizacion-administracion-publica-y-educacion
Jan 12, 2024 • Customer Experience

Experience Elevation: Customer engagement tech trends 2024

As we approach 2024, the ever-evolving landscape of technology continues to shape how customers connect, consume and communicate with businesses. Forrester even predicts customer experience (CX) will improve for the first time in three years, meaning 2024 will be a pivotal year for engagement with every touchpoint becoming a make-or-break opportunity in the customer journey.

Is this region a better fit for you?
Go
close icon