Embrace service-driven logistics and transport

Outperform the increasing customer expectations in the logistics and transport industry.

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Industries Logistics & Transport

Logistics and transport in numbers

80%

of industry leaders are improving customer experience. 85% are not able to define a differentiated experience (KMPG).

> 200

A global shipment can involve >200 interactions between companies and customers (Deloitte).

50%

of companies say a lack of digital culture and training is the main challenge for digital transformation (PWC).

2 hours

Delivery is expected within hours, with a 24/7 zero-fiction service level next to it.

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Your customers want to talk to you on their favourite channel. Make sure they can, by using CM.com's mobile messaging channels.

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Segments CM.com serves

Fleet management

Fleet management

Fleets are made up of multiple small moving parts. Stay connected and communicate with your whole fleet to maximise efficiency, increase productivity, improve driver safety and monitor vehicle maintenance.

transport

Freight transport

Improving the customer experience remains a key strategy for growth within the industry. Our solutions enable personalised customer communications like delivery notifications, customer service and conversational AI.

postal

Parcel services

With increasing customer expectations, parcel services need to increase customer experience and transparency. Our communication and customer service solutions provide exactly that.

Differentiate with an excellent customer experience

Interact with your customers through their preferred channel via one Agent Inbox, or automate your conversations with a chatbot.

Meet your target audience on the channels that they use for a personalised and improved customer journey. Think of channels like SMS, WhatsApp, Facebook Messenger and more.

Automate your conversations with AI chatbots.

Customer Success Story with DHL Parcel Benelux

DHL Parcel Benelux created Tracy to help customers and businesses stay up-to-date about their parcels. Whether receiving or shipping a package, Tracy can help you.

Watch the demo video with Arman van Lieshout, Conversational AI Cloud product manager, to discover more.

Read the case study
Meeting multi-channel customer demand on the move

Meeting multi-channel customer demand on the move

The worlds of logistics and communications are converging. Customers, however, aren’t so predictable. Download our guide to discover the challenges needed to address in this multi-channel world.

Download the guide

Deliver personalised customer engagements

We'd love to help your business realise the power of conversational commerce. Click the link below to speak to our sales team and schedule a demo.

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