the number of dealership visits before a purchase – down from 8 before COVID-19 (CarWow).
Customers may expect their parcel deliveries within hours after placing their orders and updates.
The logistics market is one of the fastest-growing markets, expected to hit $12 trillion by 2023.
As the world of logistics and transport becomes increasingly complex, businesses must find ways to streamline their operations and deliver an exceptional customer experience.
Improving the customer experience remains a key strategy for growth within the transport industry - from delivery notifications to customer service queries, engage on the channels most convenient for your customers.
Alert your customers when a package is due for arrival on their preferred messaging channel. Let your customers reschedule delivery times on the go. Enable customers to choose delivery times or pick-up locations to improve customer services.
What the customer really wants is a car-purchasing process that is personalised and fun. From connected cars to connected customers, we have the tools to ensure you stay connected to your drivers.
Whether you're connecting customers to their dream car or improving fulfilment - automate your marketing campaigns with segments and workflows whilst keeping campaigns hyper-personalised.Mobile Marketing Cloud
The AA uses SMS to provide essential case-related information to customers in a quick, easy, and cost-effective manner, allowing customers to respond.
South Africa's leading smart logistics company Pargo makes use of SMS technology to enhance its customer experience.
SMS keeps drivers connected at all times. The BMW Group uses our SMS gateway solution for their ConnectedDrive services.
Interact with your customers through their preferred channel via one Agent Inbox, or automate your conversations with a chatbot.
Meet your target audience on the channels that they use for a personalised and improved customer journey. Think of channels like SMS, WhatsApp, Facebook Messenger and more.
Automate your conversations with AI chatbots.
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