Logistics and Transport

Whether you're connecting customers to their dream car or improving fulfilment, we have the tools to make it happen.

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Industries next icon Logistics and Transport

Logistics and transport in numbers


the number of dealership visits before a purchase – down from 8 before COVID-19 (CarWow).

From 24 to 2 hours

Customers may expect their parcel deliveries within hours after placing their orders and updates.

Worth $12 trillion by 2023

The logistics market is one of the fastest-growing markets, expected to hit $12 trillion by 2023.

You deliver the experience,
we deliver the tools

With the right technology, mail, postal services, automotive and freight and delivery services can speed up manual business processes, and increase the level of service within your business.

Meet multichannel customer demand on the move

As the world of logistics and transport becomes increasingly complex, businesses must find ways to streamline their operations and deliver an exceptional customer experience.

Elevate your logistics and transport business with CM.com


Freight and Delivery Services

Improving the customer experience remains a key strategy for growth within the transport industry - from delivery notifications to customer service queries, engage on the channels most convenient for your customers.


Mail and Postal Services

Alert your customers when a package is due for arrival on their preferred messaging channel. Let your customers reschedule delivery times on the go. Enable customers to choose delivery times or pick-up locations to improve customer services.



What the customer really wants is a car-purchasing process that is personalised and fun. From connected cars to connected customers, we have the tools to ensure you stay connected to your drivers.


Get to know your customers better

Whether you're connecting customers to their dream car or improving fulfilment - automate your marketing campaigns with segments and workflows whilst keeping campaigns hyper-personalised.

Mobile Marketing Cloud

Stand out with an excellent customer experience

Latest articles

WhatsApp vs Facebook Messenger
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WhatsApp vs Facebook Messenger: Which messaging channel is best for what?

WhatsApp and Facebook Messenger are both established messaging channels for customer engagement, but what are the differences? Lets look at what the advantages are of each channel and which situations call for which channel. Let's dive in.

Feb 09, 2024 • SMS

SMS for e-commerce: Create a successful e-commerce strategy with SMS

Want to grow your business? Then customer contact is key. Now that everybody and everything is connected to each other via these powerful little computers in our hands, the way you communicate with customers is becoming increasingly important for your success. Read all about how you can use SMS to elevate your customer contact, drive sales and create a loyal customer base.

Feb 05, 2024 • WhatsApp

Drive engagement and convert your conversations with WhatsApp Carousel

Are you talking to your customers on WhatsApp? You really should! WhatsApp Business Platform, the business communication platform of one of the most popular messaging channels in the world today, has a wide selection of powerful engagement tools to enhance customer communication and boost sales. And they've added another innovative feature under their belt: WhatsApp Carousel.

Ads That Click to WhatsApp
Feb 05, 2024 • Marketing

Ads that click to WhatsApp: What are they and what are the benefits?

Successful marketing means creating personal and conversational experiences for your customers. And what better place to meaningfully connect to your customers than on their favourite social media channels such as Facebook, Instagram and WhatsApp? With ads that click to WhatsApp, aka click-to-chat WhatsApp ads, you can offer your customers the direct and personal engagement that they crave.

WhatsApp vs SMS: A Comparison For Businesses
Jan 19, 2024 • SMS

WhatsApp vs SMS: A comparison for businesses

WhatsApp and SMS are both immensely popular messaging channels. Both have their own unique traits, use cases, and added business value. We can all acknowledge this, but what exactly are the differences between them? What are the similarities? And more importantly, which one will add the most value to your business? In this blog we'll dive into the world of WhatsApp vs SMS and the benefits of both.

Telco infographic blog calling lady customer journey
Jan 15, 2024 • Mobile Service Cloud

Why offering customer support by phone is essential

Contrary to what you may believe about the preferences of the younger generations, recent data indicates that the telephone remains the favoured method of customer support for 69% of consumers across various age groups, including Gen Z and millennials. Additionally, there has been a consistent upward trend in Google searches for "phone number customer service" in the US over the past five years. This demonstrates a sustained and growing reliance on phone-based customer service solutions, highlighting its enduring significance in the contemporary consumer landscape.

customer service research about channels and phone
Jan 15, 2024 • Mobile Service Cloud

What are the most effective customer service channels?

Today's diverse array of communication channels encourages customers to naturally gravitate towards their preferred social platforms and anticipate brands to be readily accessible across these channels. Rarely will customers go out of their way to switch between channels just to reach you; instead, they are likely to opt for a brand that not only provides the desired product but also ensures excellent customer service (on the channel they like most). How easily can your customers reach you via their preferred channel?

Jan 12, 2024 • Customer Experience

Experience Elevation: Customer engagement tech trends 2024

As we approach 2024, the ever-evolving landscape of technology continues to shape how customers connect, consume and communicate with businesses. Forrester even predicts customer experience (CX) will improve for the first time in three years, meaning 2024 will be a pivotal year for engagement with every touchpoint becoming a make-or-break opportunity in the customer journey.

Jan 12, 2024 • Mobile Service Cloud

WhatsApp Business: Making customer service enquiries simple

WhatsApp has experienced over 60% growth year-on-year as a customer service channel. It’s growing fast, but what are the benefits of using WhatsApp Business for customer service? How can customer service agents manage the increasing inbound enquiries via WhatsApp? In this blog, we'll discuss why WhatsApp Business benefits customer service and how to efficiently handle incoming messages with CM.com's Mobile Service Cloud.

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