Give recipients live delivery status on the channel they use, let them change a time or location, and hand harder cases to your team with the full history.
Logistics brands that connect with us
AI gives delivery status on WhatsApp, live chat and voice, using data from your tracking systems.
Send delivery-window and delay notices from your tracking events, before the recipient has to ask.
Let recipients change a delivery time or location in the chat, without calling your team.
Hand harder cases to an agent with the full conversation history, whatever channel it started on.
Your own team changes what the AI says when a truck breaks down or snow hits.
Connect delivery data, AI-supported service and messaging in one platform. Start with the part that fits your biggest challenge and add more as you grow.
AI agents answer delivery status questions and help recipients change a time or location, using data from your tracking and order systems. Anything they cannot handle goes to a person.
AI agents on WhatsApp, live chat and voice
Answers from your connected tracking and order data
You set what the agent may do and when it hands over
Conversations from the channels customers already use arrive in one workspace. Agents see the full history, set priorities and pick up cases handed over by AI with the conversation attached.
Conversations from your channels in one place
Priorities for incoming requests
Full history, including what the AI agent already answered
Send parcel tracking, delivery-window and delay notifications to recipients and shippers on the channel each of them uses.
One connection for every channel, now and later
Messages triggered by events in your tracking and order systems
Replies go straight to your AI agent or team
Shipments, delivery updates, delays, reservations and conversations are written to one profile, for customers and recipients you can identify.
AI agents, your team and your notifications work from the same profile and start from what the others already know.
AI and your team see the shipment, the messages and the open case before they reply.
Tracking and order systems feed the profile through APIs and available integrations, and stay your source of truth.
A new channel or language works from the same profile, with no rebuild of your bots.
A where-is-my-parcel question, a change of time or location, a delay, a pick-up and a return: see how each moment works for your customers and your team.
A recipient asks where a parcel is, and AI replies with the current status from your tracking data. When the question needs a person, your team gets the whole conversation and picks up from there.
A recipient asks for another delivery time or location in the chat, and AI checks the options in your delivery system. Requests that need a decision go to your team.
A delay in your tracking data triggers a message with the new window. If the recipient replies or the case is complicated, an agent takes it with the full history.
Messages from the channels customers already use arrive in one workspace. Agents see the full history, requests are prioritized, and nothing slips between the reservation, the pick-up and the return.
Parcel and postal services
Every delivery can bring a status question. AI gives tracking and delivery-window updates on WhatsApp and lets recipients change a time or location.
Freight and transport
A load runs late or a truck breaks down. Send the new time to the right contact and let AI answer follow-up questions, with your team ready for the rest.
Vehicle and equipment rental
Reservations, pick-ups and returns bring questions in a short window. Agents work from one workspace with the full history, and requests are prioritized.
The best part of our collaboration is that we do it in an agile way. We work in short sprints, which allows us to adjust very quickly and focus on the right things.
We realized that a large part of our customer service workload consisted of repetitive operational tasks. Those processes are necessary, but they don’t require human expertise. Our goal was to automate that work so our team could focus on solving real logistics challenges for our customers.
CM.com understood our issue, understood that we already had a CRM in place and that we needed a bolt-on, and were prepared to look at our bespoke requirements and work with us to deliver them. That was unique.
Delivery updates come in waves: a promotion, a storm, a delay at the depot. The platform carries message volume all year.
Sending trusted customer messages since 1999.
Your customer data is stored and processed within the EU.
Messages sent in 2025 across the globe.
Uptime across our messaging platform
Yes, through the available integrations and APIs. Review the tracking, order and delivery systems your first use case needs before you agree the scope, because the data and permissions they open up decide what can be automated. CM.com does not replace them.
Yes, when your delivery system allows the change. The AI agent checks the options there and confirms the new time or place, and requests outside your rules go to your team. Your delivery system stays the source for what is possible.
Yes. Start with the part that matches your biggest challenge, such as status questions or delay notices, and add more as you grow. Pick a first use case, agree on a baseline and connect the data it needs. Starting small can still need integrations with your existing systems.
Against a baseline you agree before launch. Use status contacts per delivery and the share resolved by AI for service, handling time and customer satisfaction for your team, and replies to delay messages for proactive updates.
Tell us which moments fill your phone lines: a status question, a delivery that slips, a request that gets lost between pick-up and return. Book a demo in the chat below and we help you pick where to start.
This chatbot helps you schedule a demo with one of our experts. Please note that it can't answer detailed questions about CM.com products, services, or pricing. Our team will be happy to cover those during your demo.
