To fuel growth in the industry, 80% of industry leaders are focused on improving customer experience. Yet, 85% is not able to define a differentiated customer experience (KMPG).
Digital transformation is the main challenge for logistics & transport companies. Half of the companies within the industry say that's due to a lack of digital culture and training (PWC).
A global shipment can involve >200 interactions between companies and customers (Deloitte). A conversational messaging strategy is key to enable conversations when and where customers want.
With the rapid growth in e-commerce, consumer's expectation are changing. Delivery is expected within hours, with a 24/7 zero-fiction service level next to it.
How can you outperform the customer expectations in the world of logistics & transport?
Watch the video to get an impression of what you can do with CM.com's solutions.
Interact with your customers through their preferred channel via one Agent Inbox, or automate your conversations with a chatbot.
Meet your target audience on the channels that they use for a personalized and improved customer journey. Think of channels like SMS, WhatsApp, Facebook Messenger and more.
Automate your conversations with AI chatbots.
One of the main transformations within the automotive industry is the increasing connectivity. From connected cars, to connected customers, we have the tools to make it happen.
Improving the customer experience remains a key strategy for growth within the transport industry. Our solutions enable personalized customer communications like delivery notifications, customer service and conversational AI.
With increasing customer expectations, parcel services need to increase customer experience and transparency. Our communication and customer service solutions provide exactly that.
DHL Parcel Benelux uses chatbot Tracy to communicate with both shippers and recipients; from businesses and consumers.
Since 2012 Chatbot Iris has been the virtual assistant that helps take the strain off ANWB’s Member Service Centre
SMS keeps drivers connected at all times. The BMW Group uses our SMS gateway solution for their ConnectedDrive services.
Create commercial opportunities at every conversational touchpoint.
Great customer service in Logistics & Transport is the key to success. Don't let customers wait. Use the right tools to improve your interactions.
Speed up Marketing & Sales with CM.com's solutions. This is the way to improve the customer experience in Logistics & Transport.
Technology should work for people, not against them. Streamlining your operations will help you live up to customer expectations.
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