Logistics & Transport

Embrace Service-Driven Logistics and Transport

Outperform the increasing customer expectations in the logistics & transport industry.

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Industries next icon Logistics & Transport

Logistics & Transport in Numbers

80%

To fuel growth in the industry, 80% of industry leaders are focused on improving customer experience. Yet, 85% is not able to define a differentiated customer experience (KMPG).

50%

Digital transformation is the main challenge for logistics & transport companies. Half of the companies within the industry say that's due to a lack of digital culture and training (PWC).

> 200

A global shipment can involve >200 interactions between companies and customers (Deloitte). A conversational messaging strategy is key to enable conversations when and where customers want.

2 hours

With the rapid growth in e-commerce, consumer's expectation are changing. Delivery is expected within hours, with a 24/7 zero-fiction service level next to it.

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Optimize the Logistics & Transport Journey

How can you outperform the customer expectations in the world of logistics & transport? 

Watch the video to get an impression of what you can do with CM.com's solutions.

Read more in our blog

How can CM.com Help?

Elevate Your Business With CM.com

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Automotive

One of the main transformations within the automotive industry is the increasing connectivity. From connected cars, to connected customers, we have the tools to make it happen.

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Freight Transport

Improving the customer experience remains a key strategy for growth within the transport industry. Our solutions enable personalized customer communications like delivery notifications, customer service and conversational AI.


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Postal & Parcel Services

With increasing customer expectations, parcel services need to increase customer experience and transparency. Our communication and customer service solutions provide exactly that.

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Infographic: Effective Logistics for Durable Relations

Discover how to optimize the entire customer experience throughout the logistics and transportation journey

Download the Infographic

We Understand Your Challenges

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Meeting Multi-Channel Customer Demand download guide

Meeting Multi-Channel Customer Demand

How to meet multi-channel customer demand on the move. In this guide we'll pinpoint the challenges transport needs to address in this multi-channel world, and share ideas for solving them.

Download now
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