Create Smooth Experiences in Utilities & Telco

Keep your customers engaged with great, effortless customer experiences.

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Industries Utilities & Telco

The State of Utilities & Telco

62%

of Utility & Telecom businesses have customer experience on their top five priorities to improve on.

60%

of Utilities are likely to invest in a mobile-first experience integrating transactions in a conversational interface.

83%

of Utilities consider a conversational AI solution to improve their overall customer experience.

Utilities and Telecoms: Different, with Similar Challenges.

Airlines

Energy Suppliers

With high competition, innovative companies, and the rising need for sustainability, companies seek a change from simple 'energy sales' to 'service sales.' Many customers are likely to change utility suppliers, increasing churn rates for companies.

Intermediaries

Water Companies

Customers are empowered by digital technology. They expect personalized communications, offers, and services - based on their usage and contract. Many customers want to be seen as a 'partner' to reduce water consumption together.

Accodomodations

Telecommunications Companies

Today, telecommunications companies are expected to deliver communications tools, systems, and services in a flexible environment, that can be accessed anytime, anywhere, while complying with rising security requirements.

Revamping CX in Utilities & Telco

Communication in the Utility & Telecom industry runs via mobile, engaging with customers throughout their entire journey.

It goes beyond sending invoices or sending new offers. Prioritize a customer-first approach on a conversational level. We provide the best experience possible to meet customer needs.

vattenfall chatbot nina conversational ai

Sustainable & Conversational Innovation at Vattenfall

Vattenfall thanks its conversational success to an integrated approach with the involvement of its company. Conversational AI Cloud is now used by their Customer Service, Purchasing, and HR teams.

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We Understand Your Challenges

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