Smooth Experiences in Utilities & Telco

Keep your customers engaged with great, effortless customer experiences.

Industries next icon Utilities & Telco

The State of Utilities & Telco


of Utility & Telecom businesses have customer experience on their top five priority to improve on.


of Utilities are likely to invest in a mobile-first experience integrating transactions in a conversational interface.


of Utilities consider a conversational AI solution to improve their overall customer experience.

Utilities and Telecoms: Different, with Similar Challenges

energy suppliers

Energy Suppliers

High competition, innovative new companies, and the rising need for sustainability ask for a change of simple 'energy sales' to 'service sales'. Churn rates increase, as customers are likely to change utility supplier.

Make sure you can compete.

water companies

Water Companies

Customers are empowered by digital technology. They expect personalized communications, offers, and services - based on their usage and contract. Customer experience is key. More customers want to be seen as a 'partner', to reduce water consumption together.


Telecommunications Companies

Today, telecommunications companies are expected to deliver communications tools, systems, and services in a flexible environment, that can be accessed anytime, anywhere, while complying with rising security requirements.


Revamping CX in Utilities & Telco

Communication in the Utility & Telecom industry runs via mobile, with the purpose to engage with customers throughout their entire journey.

This engagement goes beyond sending invoices or sending new offers. It’s about a customer-first approach on a conversational level. Providing the best experience possible to meet customers’ needs.

We Understand Your Challenges