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Industries Utilities & Telco

The UK utility sector in numbers

£14.9B

The value of website sales in the utilities sector in 2019 (Office for National Statistics UK)

61%

of consumers have a poor level of trust in utilities companies in the UK (YouGov)

£67.2B

The market value of listed UK utility companies as of August 2020 (London Stock Exchange)

67%

of consumers worried about steep energy price rises in 2020 (UK Department for Business, Energy and Industrial Strategy)

Are you free to talk?

Your customers want to talk to you on their favorite channel. Make sure they can, by using CM.com's mobile messaging channels.

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WhatsApp
Facebook
RCS
Viber
SMS
Twitter
Apple Messages for Business

Utilities segments CM.com serves

Energy Suppliers

Energy Suppliers

High competition, innovative new companies, and the rising need for sustainability ask for a change of simple 'energy sales' to 'service sales'. Churn rates increase, as customers are likely to change utility supplier. Make sure you can compete.

Water Companies

Water Companies

Customers are empowered by digital technology. They expect personalised communications, offers, and services - based on their usage and contract. Customer experience is key. More customers want to be seen as a 'partner', to reduce water consumption together.

Telecommunications Companies

Telecommunications Companies

Today, telecommunications companies are expected to deliver communications tools, systems, and services in a flexible environment, that can be accessed anytime, anywhere, while complying with rising security requirements.

How CM.com can help your business

Happy Customers

Improve customer satisfaction

Higher Conversion

Maximise ROI and conversions

Happy Employees

Turn agents into experts

Excellent Service

Communicate on your customers' favourite channels


Real-Time Answers

Leave no question unanswered

Mobile Service Cloud

Happy customers are loyal customers

More than ever, customers expect answers fast. Our Mobile Service Cloud solution lets you manage your customer interactions via our simple dashboard and set up automated responses to frequently asked questions.

That means you can spend more time doing what you do best: selling your products and services.

Mobile Service Cloud

Oxxio reduces calls by 50% with IOT customer chatbot

Oxxio had a problem. Many of its customer interactions were negative, because people only contacted them when there was a problem. So CM.com built Oxxio a customer service chatbot to deal with customer issues and questions and to deliver energy advice in an engaging way.

  1. Reduced calls by 50%

  2. Improved self-service by 100%

  3. Delivered personalised, relevant interactions

Read the case study
customer service kpi guide

Measure Customer Satisfaction with these 8 KPIs

Setting the right KPIs for your customer service team will give focus and improve performance. In this guide, you will discover 8 measurable KPIs. By using software you can measure performance KPIs.

Download the guide

Deliver personalised customer engagements today. 

We'd love to help your business realise the power of conversational commerce. Click the link below to speak to our sales team and schedule a demo.

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