The value of website sales in the utilities sector in 2019 (Office for National Statistics UK)
of consumers have a poor level of trust in utilities companies in the UK (YouGov)
The market value of listed UK utility companies as of August 2020 (London Stock Exchange)
of consumers worried about steep energy price rises in 2020 (UK Department for Business, Energy and Industrial Strategy)
High competition, innovative new companies, and the rising need for sustainability ask for a change of simple 'energy sales' to 'service sales'. Churn rates increase, as customers are likely to change utility supplier. Make sure you can compete.
Customers are empowered by digital technology. They expect personalised communications, offers, and services - based on their usage and contract. Customer experience is key. More customers want to be seen as a 'partner', to reduce water consumption together.
Let customers decide how, when, and where they contact you with an AI chatbot
Personalise communications based on customer preferences, usage and contracts
Reach your customers on their preferred messaging channels including WhatsApp
Communicate on your customers' favourite channels
Leave no question unanswered and keep loyal customers happy and engaged
More than ever, customers expect answers fast. Our Mobile Service Cloud solution lets you manage your customer interactions via our simple dashboard and set up automated responses to frequently asked questions. That means you can spend more time doing what you do best: selling your products and services.Mobile Service Cloud
Oxxio had a problem. Many of its customer interactions were negative, because people only contacted them when there was a problem. So CM.com built Oxxio a customer service chatbot to deal with customer issues and questions and to deliver energy advice in an engaging way.
Reduced calls by 50%
Improved self-service by 100%
Delivered personalised, relevant interactions
Keep your customers happy - it sounds easy but it's not. Today's customer is more empowered than ever, and not afraid to switch. With these 8 questions, you can create a strategy to burn the churn.Download the guide
Omnichannel customer engagement solution for businesses that want to start conversations with people, not profiles.
All-in-one customer service software to deliver superior experiences, engage customers, and increase customer happiness.
Deliver exceptional customer experience and self-service with our Conversational AI Cloud.
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