Our automated solutions deal quickly and efficiently with service issues, while you concentrate on winning new customers.
Utilities & Telco
The value of website sales in the utilities sector in 2019 (Office for National Statistics UK)
of consumers have a poor level of trust in utilities companies in the UK (YouGov)
The market value of listed UK utility companies as of August 2020 (London Stock Exchange)
of consumers worried about steep energy price rises in 2020 (UK Department for Business, Energy and Industrial Strategy)
Your customers want to talk to you on their favorite channel. Make sure they can, by using CM.com's mobile messaging channels.
High competition, innovative new companies, and the rising need for sustainability ask for a change of simple 'energy sales' to 'service sales'. Churn rates increase, as customers are likely to change utility supplier. Make sure you can compete.
Customers are empowered by digital technology. They expect personalised communications, offers, and services - based on their usage and contract. Customer experience is key. More customers want to be seen as a 'partner', to reduce water consumption together.
Let customers decide how, when, and where they contact you with an AI chatbot
Personalise communications based on customer preferences, usage and contracts
Reach your customers on their preferred messaging channels including WhatsApp
Communicate on your customers' favourite channels
Leave no question unanswered and keep loyal customers happy and engaged
More than ever, customers expect answers fast. Our Mobile Service Cloud solution lets you manage your customer interactions via our simple dashboard and set up automated responses to frequently asked questions. That means you can spend more time doing what you do best: selling your products and services.
Mobile Service CloudOxxio had a problem. Many of its customer interactions were negative, because people only contacted them when there was a problem. So CM.com built Oxxio a customer service chatbot to deal with customer issues and questions and to deliver energy advice in an engaging way.
Reduced calls by 50%
Improved self-service by 100%
Delivered personalised, relevant interactions
Omnichannel customer engagement solution for businesses that want to start conversations with people, not profiles.
All-in-one customer service software to deliver superior experiences, engage customers, and increase customer happiness.
Deliver exceptional customer experience and self-service with our Conversational AI Cloud.
We'd love to help your business realise the power of conversational commerce. Click the link below to speak to our sales team and schedule a demo.
You've been sending SMS messages to your customers for years. Delivery rates are high, they work on every phone, and your customers are familiar with the channel. SMS does exactly what it's supposed to do. But that's also the problem: SMS delivers messages, it doesn't start conversations.
Does your business depend on high-volume email communication? Then you want that infrastructure to be reliable and fast. When it comes to sending millions of messages, you need performance, uptime, and control at scale. And of course, you don't want to break the bank either. We have just the thing for you: the Email Gateway API.
Customer service teams are used to precise analytics. Average handle time, first contact resolution, CSAT scores, numbers that are clean, comparable, and easy to report on. AI agents change that dynamic in a fundamental way.
The customers who call are not a random sample of your customer base. They tried the FAQs. They sent a message. They waited, or they did not bother, because what they need to say is too complicated, too urgent, or too important to type. By the time they pick up the phone, they are already a little frustrated and already invested in getting an answer. The next three minutes will shape how they feel about your business more than any chat ever could. That is who voice AI is talking to. And most voice AI is not built with that person in mind.
WhatsApp is rolling out one of its most-requested privacy features: usernames. Starting June 2026, your customers will be able to hide their phone number when messaging your business, and that change has real implications for how you identify customers, run campaigns, and structure your data.
A contemplation on CM.com in the era of AI agents.
Just when you think you’ve cracked it, the world of events spins on its axis again. Algorithms change, marketing tactics become overused so as to lose their effectiveness, and new tech comes to the market bringing with it a glut of opportunities. The choice is clear: adapt or fall behind. Instead of doing the obligatory five event trends to look out for in 2025 yawn-fest, we’re giving you 25 of-the-moment tactics for growing your event. Each has been crowd-sourced from the CM Live team, who spend their days talking to promoters and making sense of the new trends and technology that emerge. Keep an eye on 3, 7 and 15 in particular.
AI agents are your virtual helpers. Digital employees designed to perform specific tasks within an Agentic AI framework. What type of tasks? Pretty much anything you can think of: Analysing data, writing emails, automating cancel or renewal processes, creating tickets, and so on and on and on. But how do you create these AI agents? Let us show you how.
Your contact page is the ultimate business card for your customer service team, providing a direct connection to agents when needed. It plays a crucial part in the customer experience and offers your business a chance to enhance the user journey from the start or to resolve any issues that may occur. But how? These pages need to be well-designed, easy to use and informative. In this blog, Customer Success Manager Simone Dierdorp explores eight steps to improve your customer service contact page.
Select a region to show relevant information. This may change the language.
+44 20 3868 7140
