Improve customer communication while reducing cost

Now more than ever, customers are looking for service and communication through the communication channels they prefer.

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Industries next icon Utilities and Telcom

Utilities and Telecommunications in numbers

62%

of Utility and Telecom companies have customer experience on their top five priority to improve.

60%

of Utilities are likely to invest in a mobile-first experience integrating transactions.

83%

of Utilities consider a conversational AI solution to improve their overall customer experience.

Optimise your utilities and telecommunications services

Airlines

Energy Suppliers

Automate FAQs, answer enquiries, send load shedding schedule updates, handle complaints and proactively reach out to your customers with conversational channels such WhatsApp, Twitter and more.

Intermediaries

Water Companies

Communicate securely with customers on the channels they prefer to use, send water cut reminders, payment reminders and provide contract renewals through secure end-to-end encryption.

Accodomodations

Telecommunications Companies

Customers want more information from their telecom providers in order to gauge the value of their service. They also want efficient and timely communications for everything from contract renewals and update opportunities.

AI Chatbot

Increase customer satisfaction, reduce churn

Positive customer interactions in utilities and telecommunications are few and far between. As long as the lights stay on, or the water is running, there’s no problem. It is only when something goes wrong that customers get in touch. So, how can you remove negativity from these conversations and ensure customer satisfaction?

Most people don’t want to spend half an hour in a queue to sort out a direct debit. If you can automate that process, they’ll leave having had a far more positive experience. Mobile Service Cloud lets you manage your interactions via a single dashboard and automate repetitive tasks via a chatbot.

Chatbot O. helps energy suppliers connect with customers

Before implementing Chatbot O, Oxxio's customer interactions were mostly negative because people only contacted them when there was a problem.

Oxxio, therefore, decided to engage in more positive conversations with its customers using Conversational AI Cloud. It aims to play a different role in their lives, by engaging customers to save energy in a fun and easy way.

Conversational AI Cloud

Latest articles

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As we begin 2025, the customer experience (CX) landscape is moving faster than ever. Significant progress is being made in advancing Generative AI towards Agentic AI, driving efficiencies from service to marketing, Apple has also launched RCS on iOS, leading to new channels to engage customers, and finally, businesses are using automation to meet customers’ demands of personalised interactions and instant responses across every channel.

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Make your contact page irresistible: 8 essential tips for improved customer service

Your contact page is the ultimate business card for your customer service and provides a direct connection to your customer service team. It's a crucial part of the customer experience where you have the chance to significantly enhance the experience right away! To make this happen, the page needs to be well-designed. In this blog, you'll discover 8 steps you can take to make your contact page irresistible!

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Dec 11, 2024 • Messaging

Convert customer conversations this Festive Season: 5 insightful use cases

The holiday season is right around the corner, and it comes with a golden opportunity to connect with your customers in meaningful and personalised ways. Messaging channels like WhatsApp and SMS can help you create an unforgettable customer experience this Festive Season. Stand out by sending curated offers, support, smart deals and festive cheer directly to the phones of your customers. Learn how to leverage channels will not only enhance customer satisfaction but also drive sales during the busiest time of the year.

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Dec 05, 2024 • Authentication

Mobile Identity Services: Know your users

Verifying online users and accounts has become indispensable in today's business landscape. You want to know who has access to your (online) services and data, but even if you couldn't care less, rules and regulations will definitely care! Whether it's to protect yourself and your customers from harm, or making sure you abide by the local law - making sure you know who the person on the other end of the internet is, is paramount.

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Nov 11, 2024 • AI

Turning shoppers into loyal fans: How to retain customers post-Black Friday

Black Friday is a huge shopping event, drawing crowds of eager shoppers hunting for deals. But after the frenzy fades, the real challenge begins: turning one-time shoppers into loyal, repeat customers. Customer retention is vital for long-term success and post-Black Friday is the perfect time to build lasting relationships. So, how can your business retain customers post-Black Friday? In this blog, we’ll explore how to make it happen.

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