Articles from CM.com

SaaS update about Generative AI Engine now live

Sep 15, 2023 • CM.com

CM.com celebrates launch of Generative AI Engine: revolutionising customer engagement

CM.com is pleased to announce the successful launch of its innovative Generative AI capabilities. This release represents the latest advancement in CM.com’s ongoing AI investment efforts.

research report about personalization press release

Jun 26, 2023 • Research

CM.com Research on Personalization: Are Retailers Getting It Right?

Consumers today expect personalized experiences throughout their customer journey. Numerous retailers are falling short of meeting these expectations, but a recent study conducted by CM.com sheds light on the potential for improving overall brand perception by enhancing consumer experiences with personalization opportunities.

Jun 22, 2023 • Conversational AI

CM.com is Launching Advanced Cross-Product Generative AI Capabilities

CM.com announces the kickstart of its new cross-product Generative AI platform with ten leading customers.

Apr 04, 2023 • CM.com

CM.com integrates Generative AI into its platform to increase efficiency for business users

CM.com introduces major updates to its conversational AI platform, Conversational AI Cloud, and its CCaaS solution, Mobile Service Cloud. The new features include Generative AI for generating conversational content, a completely overhauled intent classification recognition engine, and conversation summaries from bot to human.

Juniper recognizes CM.com as leader in CCaaS market

Aug 16, 2022 • Awards

Juniper Recognises CM.com as Leader in CCaaS Market

Juniper Research ranks CM.com, a global leader in cloud software for conversational commerce, as a leader in the Contact Center-as-a-Service (CCaaS) market.

Jun 24, 2022 • Messaging

CM.com Named an Official Partner of Google’s Business Messages

CM.com, a global leader in cloud software for conversational commerce, has been named as an official partner of Google’s Business Messages, integrating Google’s Business Messages into its offering, building on the companies expertise across a wide variety of conversational channels, and consolidating its position as a world leader in omnichannel communications.

Jun 23, 2022 • CM.com

CM.com Completes Acquisition of Building Blocks

CM.com, a global leader in cloud software for conversational commerce, has completed the acquisition of Consumer AI technology company Building Blocks.

cmcom-circuit-zandvoort-jeroen-van-glabbeek

Aug 26, 2020 • CM.com

CM.com Becomes Primary Sponsor of The Dutch Circuit Zandvoort and Starts Digital Transformation

Zandvoort, 26 August 2020 - CM.com commits itself as the primary sponsor of Circuit Zandvoort. The partnership stems from the successful cooperation that CM.com started with the Formula 1 Heineken Dutch Grand Prix. Both partners of Dutch heritage share a similar vision for the future of sports and leisure events where the need for innovation has become more relevant than ever before. The tools of CM.com result, for all ticketholders of Circuit Zandvoort, in an even better experience and are used simultaneously to guide the event visitor in the best way possible before, during, and after the event. Moreover, the tools of CM.com offer better protection against various safety risks.

May 26, 2020

CM.com Acquires CX Company

CM.com takes Conversational Commerce to the next level through the acquisition of leading Conversational AI provider CX Company. CM.com, a global Conversational Commerce platform, strengthens its customer offering through the acquisition of CX Company, a European (cloud-based) digital conversation platform designed to automatically engage customers through personalization via virtual assistants, intelligent chatbots, and artificial intelligence-driven (AI) conversations. The transaction comprises a consideration of € 15.5 million (*Approximately $17.2 million USD) (excluding a capped earn-out). Upon closing, the acquisition will be immediately accretive to EBITDA. *Approximated value based on 05/27/2020 EURO to USD Foreign Currency Exchange Rate

Jan 29, 2020 • CM.com

CM.com Launches its First US Office in Los Angeles, California

CM.com, a publicly-traded, global leader in Conversational Commerce Platform technology, launched its first U.S. office in Los Angeles, California in January of 2020. The business communications platform is ready to conquer the U.S. CPaaS and Business Communications market.