Reach customers on any channel and manage your conversations from one place.
Build it yourself with our API, or run it on the CM.com platform.
No separate contract or integration per channel. Connect once, and reach customers on any channel they use, from one platform.
WhatsApp, RCS, SMS, Email, Voice, and more, all in one interface.
Move between channels and pick up any conversation right where it left off.
Quick replies, chatbots, and AI agents, plus images, video, and locations, out of the box.
Rich cards, carousels, and read receipts, built right into the SMS inbox.
Campaigns, support, payments, and AI agents, on the world's most used messenger
Cloud telephony, IVR, and AI voice agents, on the same platform as every channel.
Reach any phone, on any network, with the channel that still gets read first.
Transactional and marketing email, sent from the same platform as your messaging channels.
Turn comments and DMs into sales and support, without leaving the app.
Handle support and sales on one of today's most active messaging platforms.
Rich, instant, and interactive conversations for Viber's global user base.
Reach a highly engaged, security-conscious audience with rich content.
Chat with 1.4 billion Apple device users, right inside Messages.
Connect with customers across Asia's most-used messaging app.
Integrate once with the Business Messaging API and send and receive messages across every channel from your own systems. Built for developers who want full control over what they build.
Run these channels through CM.com's platform instead of building your own, across four connected suites: Connect, Activate, Convert, and Support.
Every channel gets you into the conversation. What keeps it going is what's underneath: the Customer Context Platform connects every message, call and order into one profile. So the conversation that starts on WhatsApp and continues by phone still has the full history behind it, no re-explaining, no starting over.
The more channels a customer uses, the sharper that picture gets. And whichever channel a team or an AI agent replies on, they're working from the same one.
A HALO agent or a colleague picks up the thread on WhatsApp, voice or email, same context either way.
Send the message on the channel each customer actually uses, RCS, SMS, email or WhatsApp.
One HALO agent handles the conversation wherever it starts, consistent every time.
Every industry uses conversational channels differently. Here's how four of our customers put them to work.
Lucardi, the Netherlands' largest jewelry chain, moved WhatsApp and web chat questions to an AI colleague. It now resolves 79% of chats on its own, freeing the team for cases that need a person.
CM.com has run the whole Dutch Grand Prix fan journey for five years: ticketing, payments, and an AI assistant that resolved 95% of fan conversations automatically during race weekend 2025.
Qeld, a FinTech providing accessible loans to small businesses, connects customers with support agents over WhatsApp, replacing the slow, paperwork-heavy process typical of banks.
Kidream.ai, an AI entertainment platform expanding across Southeast Asia, uses SMS and Voice for verification, then hands routine support questions to a HALO AI agent.
Get started with one channel or all of them. Start small, grow big with a platform that scales with you and your customers.
You've been sending SMS messages to your customers for years. Delivery rates are high, they work on every phone, and your customers are familiar with the channel. SMS does exactly what it's supposed to do. But that's also the problem: SMS delivers messages, it doesn't start conversations.
WhatsApp is rolling out one of its most-requested privacy features: usernames. As of June 2026, your customers are able to hide their phone number when messaging your business, and that change has real implications for how you identify customers, run campaigns, and structure your data.
The holiday season is almost here, and it comes with the perfect opportunity to connect with customers in a personal and meaningful way. Messaging channels like WhatsApp, RCS, and SMS can help you create an unforgettable customer experience this Christmas. In this blog, you’ll discover how these channels can boost satisfaction and drive sales during the busiest time of the year.
' Tis the season for conversational commerce - and CM.com can deliver the whole customer journey in one package! From getting your promotional material seen to facilitating payments within the conversation, and some post-purchase customer care to turn holiday shoppers into loyal fans of your brand.
You only get a few seconds to make an impact with your business messaging, so make those seconds count. While traditional SMS is still widely used, it's becoming limited in its features. RCS for Business is SMS 2.0 - native and easy to use, but also rich and engaging. The perfect tool for business messaging! Let's see where RCS can truly make a difference.
Black Friday stands out as one of the most anticipated shopping events of the year. Last year, Black Friday 2024, consumer spending reached US$ 74.4 billion, which is up 5% from 2023. And safe estimates suggest that online sales will grow another 3-6% this year. Time to jump into the holiday craze and strive for maximum exposure with high-impact messages. Be seen, be heard, and convert!
The fastest path to more conversions is maximizing reach - after all, customers can not buy your products or use your services if they haven't heard of you.
There’s only one thing you want as a marketer, and that's grabbing the attention of your customers with your ROI in mind. With a popular platform like WhatsApp Business, the reach and engaging nature of the channel are a great place to start. But how do you truly stretch your marketing budget to see better results? By using data to your advantage!
Surely, we’ve all heard the terms multichannel and omnichannel before. And sometimes even cross-channel or single channel. It seems like these terms are often used interchangeably, making it hard to understand what’s what. It is, however, very important to know the difference between these terms when talking about customer communication – because it can truly make or break the customer experience.
Select a region to show relevant information. This may change the language.
