Reach customers on any channel and manage your conversations from one place.
Build it yourself with our API, or run it on the CM.com platform.
No separate contract or integration per channel. Connect once, and reach customers on any channel they use, from one platform.
WhatsApp, RCS, SMS, Email, Voice, and more, all in one interface.
Move between channels and pick up any conversation right where it left off.
Quick replies, chatbots, and AI agents, plus images, video, and locations, out of the box.
Rich cards, carousels, and read receipts, built right into the SMS inbox.
Launching 2027
Campaigns, support, payments, and AI agents, on the world's most used messenger
Cloud telephony, IVR, and AI voice agents, on the same platform as every channel.
Reach any phone, on any network, with the channel that still gets read first.
Transactional and marketing email, sent from the same platform as your messaging channels.
Turn comments and DMs into sales and support, without leaving the app.
Handle support and sales on one of today's most active messaging platforms.
Rich, instant, and interactive conversations for Viber's global user base.
Reach a highly engaged, security-conscious audience with rich content.
Chat with 1.4 billion Apple device users, right inside Messages.
Integrate once with the Business Messaging API and send and receive messages across every channel from your own systems. Built for developers who want full control over what they build.
Run these channels through CM.com's platform instead of building your own, across four connected suites: Connect, Activate, Convert, and Support.
Every channel gets you into the conversation. What keeps it going is what's underneath: the Customer Context Platform connects every message, call and order into one profile. So the conversation that starts on WhatsApp and continues by phone still has the full history behind it, no re-explaining, no starting over.
The more channels a customer uses, the sharper that picture gets. And whichever channel a team or an AI agent replies on, they're working from the same one.
A HALO agent or a colleague picks up the thread on WhatsApp, voice or email, same context either way.
Send the message on the channel each customer actually uses, RCS, SMS, email or WhatsApp.
One HALO agent handles the conversation wherever it starts, consistent every time.
Every industry uses conversational channels differently. Here's how four of our customers put them to work.
Lucardi, the Netherlands' largest jewelry chain, moved WhatsApp and web chat questions to an AI colleague. It now resolves 79% of chats on its own, freeing the team for cases that need a person.
CM.com has run the whole Dutch Grand Prix fan journey for five years: ticketing, payments, and an AI assistant that resolved 95% of fan conversations automatically during race weekend 2025.
Qeld, a FinTech providing accessible loans to small businesses, connects customers with support agents over WhatsApp, replacing the slow, paperwork-heavy process typical of banks.
Kidream.ai, an AI entertainment platform expanding across Southeast Asia, uses SMS and Voice for verification, then hands routine support questions to a HALO AI agent.
Get started with one channel or all of them. Start small, grow big with a platform that scales with you and your customers.
WhatsApp is rolling out one of its most-requested privacy features: Usernames. Starting June 2026, your customers will be able to hide their phone number when messaging your business, and that change has real implications for how you identify customers, run campaigns, and structure your data.
Picture the scene as a customer: we've made the decision that we're going to buy something and we've added it to the cart, but for whatever reason, we don't follow through with the transaction. Sometimes we forget that we've added items to the cart; other times the phone rings just as we're about to click pay and we forget about it. On other occasions, we see something at the last minute that we don't like the look of that makes us think twice about buying.
There’s only one thing you want as a marketer, and that's grabbing the attention of your customers with your ROI in mind. With a popular platform like WhatsApp Business, the reach and engaging nature of the channel are a great place to start. But how do you truly stretch your marketing budget to see better results? By using data to your advantage!
The holiday season is right around the corner, and it comes with a golden opportunity to connect with your customers in meaningful and personalised ways. Messaging channels like WhatsApp and SMS can help you create an unforgettable customer experience this Festive Season. Stand out by sending curated offers, support, smart deals and festive cheer directly to the phones of your customers. Learn how to leverage channels will not only enhance customer satisfaction but also drive sales during the busiest time of the year.
There are many different ways to send text messages, and the various names and acronyms may start to feel daunting. In this blog, we'll tell you everything about SMS and MMS.
SMS is one of the oldest messaging services, and the rise of instant messaging apps definitely made a dent in SMS traffic. Contrary to the newer apps with their rich features, SMS is quite basic with; plain text messages, no fluff and a character limit of 160. Regardless, SMS is still one of the most impactful communication channels today. Read all about SMS statistics and its continued value for modern business communication.
Amid the thicket of technology TLAs with 2 in them (B2B, P2P, 2FA,...) is one of the simplest A2P messaging, or “Application-to-Person”. You may not be familiar with the acronym, but it’s probably touched your life several times in the last week alone. Let’s see why A2P remains relevant as a messaging technology today.
WhatsApp and Facebook Messenger are both established messaging channels for customer engagement, but what are the differences? Lets look at what the advantages are of each channel and which situations call for which channel. Let's dive in.
Want to grow your business? Then customer contact is key. Now that everybody and everything is connected to each other via these powerful little computers in our hands, the way you communicate with customers is becoming increasingly important for your success. Read all about how you can use SMS to elevate your customer contact, drive sales and create a loyal customer base.
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