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Pricing

Conversational Channels

Provide your customers with on-the-go access to your business via all their favourite conversational channels.

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Pricing Conversational Channels

Channels Included in Bundles

1. Choose your messaging subscription*

Pricing based on annual billing



Go

Incl. 1 profile

Free**
  • Easily start interacting with your customers via their preferred channel

  • 1 Conversational Profile: pick one channel next to SMS to engage your customers

  • **No monthly fee, only pay for messaging traffic

Basic

Incl. 4 profiles

R 1,140
  • Add extra channels and meet customers where they are for the best experience

  • 4 Conversational Profiles: add channels or more locations, numbers, or accounts

  • Pricing based on annual billing

Advanced

Incl. 14 profiles

R 3,615
  • Scale up your conversational strategy, engage your audience anytime, anywhere

  • 14 Conversational Profiles: add channels or more locations, numbers, or accounts

  • Pricing based on annual billing

Pro

Incl. 99 profiles

Contact us
  • Rely on our platform to give a great customer experience on any relevant channel

  • 99 Conversational Profiles: add channels or more locations, numbers, or accounts

  • Customised implementation to match your needs

 

All our messaging subscriptions include:

  • SMS as a channel: use it as a main messaging channel or as a fall-back channel to ensure your message gets delivered (SMS transaction costs apply)
  • Access to the self-service CM.com platform that allows you to onboard new channels and keep control of your traffic
  • First-class service of our support team during office hours (CET) via Email tickets, Chat. and phone. Please contact us for a personalised support plan.

2. Pick the pricing model to match your needs

Compare the use cases below

Monthly Active Users

Ideal for continuous engagement within a month with your customers. This bundle counts unique users with whom messages were exchanged within a calendar month.

Conversations Bundle

Ideal for inbound and outbound conversations within a 24-hour window. This bundle counts the amount of sessions exchanged with a unique user that lasts 24-hours.

Messages Bundle

Ideal for sending out single messages with limited expected responses. This bundle counts all your outbound (MT) and inbound (MO) messages.

Monthly Active Users, Conversations and Messages Bundles

Choose one of three options

* Pricing based on annual billing, for monthly invoicing add 5%.

** One-time channel onboarding fee of R 8,985 applies.

*** Additional channel-based costs may apply.

Not sure about the right bundle for your business? Ask our team to find the most appropriate bundle for you via our price calculator.

MONTHLY ACTIVE USERS BUNDLE Monthly Fee CONVERSATIONS BUNDLE Monthly Fee MESSAGES BUNDLE Monthly Fee
MONTHLY ACTIVE USERS BUNDLE Monthly Fee CONVERSATIONS BUNDLE Monthly Fee MESSAGES BUNDLE Monthly Fee

Up to 500

R 1,799

Up to 1000

R 1,634

Up to 10000

R 1,304

Up to 1000

R 2,789

Up to 2500

R 3,284

Up to 25000

R 2,789

Up to 2500

R 5,264

Up to 5000

R 5,264

Up to 50000

R 4,604

Up to 5000

R 8,234

Up to 10000

R 8,234

Up to 100000

R 7,409

Up to 10000

R 12,854

Up to 25000

R 15,659

Up to 250000

R 14,504

> 10000

Contact us for custom pricing

> 25000

Contact us for custom pricing

> 250000

Contact us for custom pricing

* Pricing based on annual billing, for monthly invoicing add 5%.

** One-time channel onboarding fee of R 8,985 applies.

*** Additional channel-based costs may apply.

Not sure about the right bundle for your business? Ask our team to find the most appropriate bundle for you via our price calculator.

Request channel accessRequest price calculator

Pay-as-you-go pricing

Ideal for flexible usage

MONTHLY ACTIVE USERS CONVERSATIONS MESSAGES
MONTHLY ACTIVE USERS CONVERSATIONS MESSAGES

R3,75

R 1,50

R 0,12

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