Pricing

Conversational Channels

Provide your customers with on-the-go access to your business via all their favorite conversational channels.

Pricing

1. Choose Your Messaging Subscription*

Easily Start and Grow Your Conversations

Incl. 1 profile

Free**

Easily start interacting with your customers via their preferred channel
1 Conversational Profile: pick one channel next to SMS to engage your customers
**No monthly fee, only pay for messaging traffic

Basic

Incl. 4 profiles

€69 per Month

Add extra channels and meet customers where they are for the best experience
4 Conversational Profiles: add channels or more locations, numbers, or accounts
Pricing based on annual billing

Advanced

Incl. 14 profiles

€219 per Month

Scale up your conversational strategy, engage your audience anytime, anywhere
14 Conversational Profiles: add channels or more locations, numbers, or accounts
Pricing based on annual billing

Pro

Incl. 99 profiles

Rely on our platform to give a great customer experience on any relevant channel
99 Conversational Profiles: add channels or more locations, numbers, or accounts
Customized implementation to match your needs

All Our Messaging Subscriptions Include:

SMS as a channel: use it as a main messaging channel or as a fall-back channel to ensure your message gets delivered (SMS transaction costs apply)
Access to the self-service CM.com platform that allows you to onboard new channels and keep control of your traffic
First-class service of our support team during office hours (CET) via Email tickets, Chat. and phone. Please contact us for a personalized support plan.

*These messaging subscriptions are applicable for contracts from August 15th, 2022 onwards.

*Sending WhatsApp messages may incur extra costs (see here).

Available Channels

2. Pick the Pricing Model to Match Your Needs

Choose How Your Traffic Is Counted

Monthly Active Users

Perfect for continuous engagement within a month with your customers. This model counts unique users with whom messages were exchanged within a calendar month.

Conversations

Ideal for one-time chats with different customers with a clear start and end. This model counts all 24-hour windows messaging sessions to a unique user.

Messages

Optimal for your needs to send out single messages with limited responses. This model counts all outbound (MT) and inbound (MO) messages.

Bundles Pricing

Best Price for Your Recurring Traffic

*** Pricing is based on annual billing. For monthly invoicing, count on an additional fee of 5%. This does not include channel-based costs.
***Not sure about the right bundle for your business? Ask our team to find the most appropriate bundle for you via our price calculator.***
MONTHLY ACTIVE USERS	Monthly Fee***	CONVERSATIONS	Monthly Fee***	MESSAGES	Monthly Fee***
MONTHLY ACTIVE USERS	Monthly Fee***	CONVERSATIONS	Monthly Fee***	MESSAGES	Monthly Fee***
Up to 500	€ 109	Up to 1000	€ 79	Up to 10000	€ 79
Up to 1000	€ 169	Up to 2500	€ 149	Up to 25000	€ 149
Up to 2500	€ 309	Up to 5000	€ 219	Up to 50000	€ 219
Up to 5000	€ 459	Up to 10000	€ 319	Up to 100000	€ 319
Up to 10000	€ 679	Up to 25000	€ 579	Up to 250000	€ 579
> 10000	Contact us for custom pricing	> 25000	Contact us for custom pricing	> 250000	Contact us for custom pricing