Channels - Pricing

Provide your customers with on-the-go access to your business via all their favorite conversational channels.

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Pricing

Conversational Channels

Subscription packages

Pricing based on an annual contract

€49 / month

Incl. 1 profile

Connection via HTTP endpoint
Expert managed global routing
Multichannel fallback
Global regulation filter
Real-time status updates via webhooks
CM.com Safeguard Basic
Platform Tools & Insights
Support via email

€149 / month

Incl. 5 profiles

All Go features included

50 messages / second throughput
Unique reference generator
Connect via mail-to-text
Support via email & phone

€499 / month

Incl. 15 profiles

All Basic features included

100 messages / second throughput
Connection via SMPP (up to 10)
Access to high-priority processing
Phone number sanitization
Customized Media Retention Period
Support via email, phone & Live Chat

Custom

All Advanced features included

Throughput tailored to your needs up to 1000 messages / second
Connection via SMPP (unlimited)
Direct operator routes
Customized routes
Two-way encrypted connection (SSL)
Support via email, phone, Live Chat & dedicated Account Manager

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All Our Messaging Subscriptions Include:

Platform tools and insights: providing access to message logging, messaging analytics, conversational analytics, and channel configuration and management.
Seamless integration with our Engage Platform, streamlining the messaging process.
Support: access to our knowledge center, emergency monitoring through our Network Operations Center (NOC), and an online status portal.
SMS as a channel: use it as a main messaging channel or as a fall-back channel to ensure your message gets delivered (SMS transaction costs apply)

*Sending WhatsApp messages may incur extra costs (see here).

Available Channels

Message bundles

Monthly Active Users

Perfect for continuous engagement within a month with your customers. This model counts unique users with whom messages were exchanged within a calendar month.

Conversations

Ideal for one-time chats with different customers with a clear start and end. This model counts all 24-hour windows messaging sessions to a unique user.

Messages

Optimal for your needs to send out single messages with limited responses. This model counts all outbound (MT) and inbound (MO) messages.

Bundles Pricing

Best Price for Your Recurring Traffic

*** Pricing is based on annual billing. Monthly invoicing includes an additional 5% fee. This doesn't include channel-based costs. Messages above bundle are invoiced following Pay-As-You-Go pricing.
***Not sure about the right bundle for your business? Ask our team to help you!***
MONTHLY ACTIVE USERS	Monthly Fee***	CONVERSATIONS	Monthly Fee***	MESSAGES	Monthly Fee***
MONTHLY ACTIVE USERS	Monthly Fee***	CONVERSATIONS	Monthly Fee***	MESSAGES	Monthly Fee***
Up to 500	€ 137	Up to 1000	€ 102	Up to 10000	€ 102
Up to 1000	€ 206	Up to 2500	€ 183	Up to 25000	€ 183
Up to 2500	€ 380	Up to 5000	€ 276	Up to 50000	€ 276
Up to 5000	€ 575	Up to 10000	€ 391	Up to 100000	€ 391
Up to 10000	€ 840	Up to 25000	€ 725	Up to 250000	€ 725
> 10000	Contact us for custom pricing	> 25000	Contact us for custom pricing	> 250000	Contact us for custom pricing

*** Pricing is based on annual billing. Monthly invoicing includes an additional 5% fee. This doesn't include channel-based costs. Messages above bundle are invoiced following Pay-As-You-Go pricing.

Not sure about the right bundle for your business? Ask our team to help you!