Pricing

Conversational Channels•

Provide your customers with on-the-go access to your business via all their favorite conversational channels.

Incl. 1 profile

Free**

Easily start interacting with your customers via their preferred channel
1 Conversational Profile: pick one channel next to SMS to engage your customers
**No monthly fee, only pay for messaging traffic

Basic

Incl. 4 profiles

€69 per Month

Add extra channels and meet customers where they are for the best experience
4 Conversational Profiles: add channels or more locations, numbers, or accounts
Pricing based on annual billing

Advanced

Incl. 14 profiles

€219 per Month

Scale up your conversational strategy, engage your audience anytime, anywhere
14 Conversational Profiles: add channels or more locations, numbers, or accounts
Pricing based on annual billing

Pro

Incl. 99 profiles

Rely on our platform to give a great customer experience on any relevant channel
99 Conversational Profiles: add channels or more locations, numbers, or accounts
Customized implementation to match your needs

All Our Messaging Subscriptions Include:

SMS as a channel: use it as a main messaging channel or as a fall-back channel to ensure your message gets delivered (SMS transaction costs apply)
Access to the self-service CM.com platform that allows you to onboard new channels and keep control of your traffic
First-class service of our support team during office hours (CET) via Email tickets, Chat. and phone. Please contact us for a personalized support plan.

*These messaging subscriptions are applicable for contracts from August 15th, 2022 onwards.

Monthly Active Users

Perfect for continuous engagement within a month with your customers. This model counts unique users with whom messages were exchanged within a calendar month.

Conversations

Ideal for one-time chats with different customers with a clear start and end. This model counts all 24-hour windows messaging sessions to a unique user.

Messages

Optimal for your needs to send out single messages with limited responses. This model counts all outbound (MT) and inbound (MO) messages.

*** Pricing is based on annual billing. For monthly invoicing, count on an additional fee of 5%. This does not include channel-based costs.
***Not sure about the right bundle for your business? Ask our team to find the most appropriate bundle for you via our price calculator.***
MONTHLY ACTIVE USERS	Monthly Fee***	CONVERSATIONS	Monthly Fee***	MESSAGES	Monthly Fee***
MONTHLY ACTIVE USERS	Monthly Fee***	CONVERSATIONS	Monthly Fee***	MESSAGES	Monthly Fee***
Up to 500	€ 109	Up to 1000	€ 79	Up to 10000	€ 79
Up to 1000	€ 169	Up to 2500	€ 149	Up to 25000	€ 149
Up to 2500	€ 309	Up to 5000	€ 219	Up to 50000	€ 219
Up to 5000	€ 459	Up to 10000	€ 319	Up to 100000	€ 319
Up to 10000	€ 679	Up to 25000	€ 579	Up to 250000	€ 579
> 10000	Contact us for custom pricing	> 25000	Contact us for custom pricing	> 250000	Contact us for custom pricing