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Pricing

Conversational Channels

Provide your customers with on-the-go access to your business via all their favorite conversational channels.

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Pricing Conversational Channels

1. Choose Your Messaging Subscription*

Easily Start and Grow Your Conversations

Go

Incl. 1 profile

Free**
  • Easily start interacting with your customers via their preferred channel

  • 1 Conversational Profile: pick one channel next to SMS to engage your customers

  • **No monthly fee, only pay for messaging traffic

Basic

Incl. 4 profiles

€59 per Month
  • Add extra channels and meet customers where they are for the best experience

  • 4 Conversational Profiles: add channels or more locations, numbers, or accounts

  • Pricing based on annual billing

Advanced

Incl. 14 profiles

€199 per Month
  • Scale up your conversational strategy, engage your audience anytime, anywhere

  • 14 Conversational Profiles: add channels or more locations, numbers, or accounts

  • Pricing based on annual billing

Pro

Incl. 99 profiles

Contact Us
  • Rely on our platform to give a great customer experience on any relevant channel

  • 99 Conversational Profiles: add channels or more locations, numbers, or accounts

  • Customized implementation to match your needs

 

All Our Messaging Subscriptions Include:

  • SMS as a channel: use it as a main messaging channel or as a fall-back channel to ensure your message gets delivered (SMS transaction costs apply)
  • Access to the self-service CM.com platform that allows you to onboard new channels and keep control of your traffic
  • First-class service of our support team during office hours (CET) via Email tickets, Chat. and phone. Please contact us for a personalized support plan.

*These messaging subscriptions are applicable for contracts from August 15th, 2022 onwards.

Available Channels

2. Pick the Pricing Model to Match Your Needs

Choose How Your Traffic Is Counted

Monthly Active Users

Perfect for continuous engagement within a month with your customers. This model counts unique users with whom messages were exchanged within a calendar month.

Conversations

Ideal for one-time chats with different customers with a clear start and end. This model counts all 24-hour windows messaging sessions to a unique user.

Messages

Optimal for your needs to send out single messages with limited responses. This model counts all outbound (MT) and inbound (MO) messages.

Bundles Pricing

Best Price for Your Recurring Traffic

*** Pricing based on annual billing. For monthly invoicing, count on an additional fee of 5%. This does not include channel-based costs.

Not sure about the right bundle for your business? Ask our team to find the most appropriate bundle for you via our price calculator.

MONTHLY ACTIVE USERS Monthly Fee*** CONVERSATIONS Monthly Fee*** MESSAGES Monthly Fee***
MONTHLY ACTIVE USERS Monthly Fee*** CONVERSATIONS Monthly Fee*** MESSAGES Monthly Fee***

Up to 500

€ 99

Up to 1000

€ 89

Up to 5000

€ 59

Up to 1000

€ 149

Up to 2500

€ 159

Up to 10000

€ 89

Up to 2500

€ 249

Up to 5000

€ 249

Up to 25000

€ 159

Up to 5000

€ 349

Up to 10000

€ 349

Up to 50000

€ 249

Up to 10000

€ 499

Up to 25000

€ 649

Up to 100000

€ 349

> 10000

Contact us for custom pricing

> 25000

Contact us for custom pricing

> 250000

Contact us for custom pricing

*** Pricing based on annual billing. For monthly invoicing, count on an additional fee of 5%. This does not include channel-based costs.

Not sure about the right bundle for your business? Ask our team to find the most appropriate bundle for you via our price calculator.

Pay-As-You-Go Pricing

Ideal for flexible usage

MONTHLY ACTIVE USERS CONVERSATIONS MESSAGES
MONTHLY ACTIVE USERS CONVERSATIONS MESSAGES

€ 0,250 per user

€ 0,100 per conversation

€ 0,008 per message

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