Customer Stories

The software suite behind businesses worldwide

Helping customers raise their customer experience to an industry-defining mobile standard.

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About CM.com next icon Customer Stories

Helping companies build lasting connections with customers.

We've teamed up with some of our customers to share their success stories - learn how our platform enables companies of all sizes to attract, engage and retain their customers using mobile technology.

CM.com Formula 1 Heineken Dutch Grand Prix 2023

Formula 1 Heineken Dutch Grand Prix

As an Event Supporter of the Formula 1 Heineken Dutch Grand Prix, CM.com teamed up with the Dutch Grand Prix to provide the best fan experience from start to finish.

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Customer Stories | Mobile Service Cloud & WhatsApp Business

hello paisa

Hello Paisa

Hello Paisa stepped into true conversational commerce with the WhatsApp Business solution and Mobile Service Cloud.

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Dept Festival

Dept Festival

Dept Festival provided visitors with a contactless festival experience by sending program updates via WhatsApp.

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compare guru

CompareGuru

Compare Guru uses Mobile Service Cloud integrated with WhatsApp Business to automate and optimise all of their client communication.

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MBOwebshop.nl

MBOwebshop.nl

In the run-up to the new school year, MBOwebshop.nl provides WhatsApp as a customer support channel for more efficient communication.

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Revolution beauty

Revolution Beauty

Revolution Beauty is always improving customer service. To keep challenging existing standards, they started using Mobile Service Cloud. 

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Skin Renewal

Skin Renewal

Skin Renewal elevates customer service and creates a new, dynamic revenue stream over WhatsApp Business API with Mobile Service Cloud.

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Business and Arts South Africa

Business & Arts South Africa

Business and Arts South Africa connects young artists with opportunities through WhatsApp, despite challenging pandemic conditions.

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my jewellery

My Jewellery

My Jewellery seamlessly aligns the online and offline shopping experience with Mobile Service Cloud and increases customer experience.

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primary logo-aynjil

Aynjil Cancer Insurance

Sitting at the centre of Aynjil’s unique selling proposition is relevant communication - service and marketing automation is streamlined thanks to Mobile Service Cloud and Mobile Marketing Cloud.

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logo-jacaranda

Jacaranda Health

Jacaranda Health uses the WhatsApp Business solution to enrol women in PROMPTS, an SMS-based platform designed to enhance care-seeking behaviour during and after pregnancy.

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coca cola

Coca Cola

For its new campaigns, Coca-Cola aimed to take the customer experience to the next level with a Chatbot on WhatsApp Business.

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YourSurprise

YourSurprise

YourSurprise uses Mobile Service Cloud to get even closer to customers worldwide and deliver an excellent customer experience.

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capeepic-logo

Absa Cape Epic

As Official Communications Software Partner and headline sponsor of the women’s category, CM.com and Absa Cape Epic launched a virtual race office via WhatsApp chatbot to elevate the rider experience.

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elho logo

elho

To help, excite and inspire customers to bring more green into their daily lives, customer contact is very important to elho. Mobile Service Cloud makes this easier and faster.

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hollard logo

Hollard Insurance

Hollard Group eases communication with CM.com's Mobile Service Cloud and WhatsApp to digitise insurance product offerings and how claims are submitted.

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kfc logo

KFC

Helping KFC raise the bar and connect with consumers via a ground-breaking WhatsApp chat ordering channel.

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fastjet.com logo

Fastjet Travel

Fastjet implemented CM.com’s chatbot and WhatsApp Business Platform messaging tools to elevate their customer experience.

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rich's logo

RIch's Food

Rich's offers a true multichannel approach to customer communication with the WhatsApp Business Platform.

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payspace logo

PaySpace Payroll and HR

PaySpace teams up with CM.com for their first-in-the-industry employee self-service called Pacey through WhatsApp.

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south-african-depression-anxiety-group-logo

SADAG

Helping South Africa’s leading mental health support and patient advocacy group reach more people through WhatsApp and Mobile Service Cloud.

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Customer Stories | Chatbots & Conversational AI Cloud

ANWB

ANWB

Iris has been the virtual assistant since 2012, delivering quick, high-quality help and reduces the pressure on ANWB's Member Service Centre while optimising customer experience.

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Missguided

Missguided

Missguided began to experience tremendous growth, the main contact channels – live chat, email and social – became flooded, and the need for automated service via chatbots was born.

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onlia logo

Onlia

Onlia the all-in-one uses Conversational AI Cloud to improve customer experience and response time by optimising, automating and personalising interactions with customers.

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DHL Parcel Benelux

DHL Parcel Benelux

DHL Parcel Benelux's Chatbot Tracy offers customer-specific, personalised responses. Tracy's success may be attributed to context and a strong backbone.

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eneco logo

Eneco

Eneco, a leading Dutch energy company, employs Chatbots to improve customer experience. The Bot begins contact, and the agent follows up.

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ggd-wb-fc

GGD West-Brabant

GGD West-Brabant launches GGDChat with Conversational AI Cloud to make contact tracing easier during the COVID-19 pandemic.

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vattenfall logo

Vattenfall

Chatbot Nina is the core of Vattenfall's Conversational strategy. Nina helps Vattenfall engage with its customers across multiple channels.

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vivid logo

Vivid

As the first Voicebot customer for CM.com in the UK, housing association VIVID is a true innovator in its sector.

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Inshared logo

InShared

As an online insurer, InShared always believed in self-service. With Conversational AI Cloud, they have one tool to improve customer service on every level: both internally and externally.

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Customer Stories | Communication Channels

the entertainer

The Entertainer

The Entertainer turned to CM.com for mobile short codes as a method to track App downloads for traditional media such as radio and print media, which also made it easier to attract new consumers.

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the aa

The AA

The AA uses SMS to provide essential case-related information to customers quickly and cost-effectively, allowing customers to respond as well as reach out first via two-way messaging.

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safarinow

SafariNow

SafariNow.com turned to CM.com's SMS API to deliver notifications to its bookers and sellers to keep them informed about booking confirmations, incoming quotes, inquiries and cancellations.

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takeaway.com

Takeaway.com

Takeaway.com adopted a quick and reliable SMS solution to Inform our customers proactively and avoiding the need for them to contact us and be concerned about their order. It saves us time and money.

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Pargo use case

Pargo

Pargo has experienced elevated customer experience, with positive feedback from both businesses and shoppers since using our SMS API to deliver notifications at different stages of the parcel journey.

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BMW use case

BMW Group

SMS keeps drivers connected at all times around the globe. The BMW Group uses CM.com's SMS gateway solution for their ConnectedDrive services optimising communication and driving experience.

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King Price Insurance

King Price Insurance

As a quick solution to stimulate engagement and automate time-consuming tasks, King Price implemented CM.com's Business Messaging API to deliver SMS.

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sushishop

Sushi Shop

Sushi Shop always seeks to adapt to the needs of consumers and offer them an optimal path to purchase and customer support using CM.com's Business Messaging API to deliver SMS.

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sasfin-logo

Sasfin Bank

Sasfin implemented CM.com's SMS Gateway API to deliver messages at scale, and the messaging success improved increasing customer engagement and satisfaction.

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Customer Stories | Sign and Identification

Mysolution

Mysolution

Mysolution is a supplier of recruitment and staffing software. To better meet the needs of recruiters, Mysolution needed a secure way to sign and record documents online.

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buddha to buddha logo

Buddha to Buddha

Buddha to Buddha, a luxury jewellery brand switched effortlessly from ‘wet’ to ‘dry’ signatures to optimise collaboration between colleagues and partners.

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hoorayhr

HoorayHR

Thanks to the integration of Sign into HoorayHR’s software, companies have an easier way of managing and speeding up their HR processes.

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logo-kolibri

Kolibri

Real estate consumers may sign contracts fast and easily thanks to the integration of Sign into Kolibri's platform.

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logo lift software

Lift Software

Sign has streamlined and simplified the document flow between LIFT software and its clients (including JE Consultancy). 

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maxlead2

Maxlead

Clients can sign contracts wherever and whenever they want thanks to the integration of digital signing into Maxlead Software.

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logo vendorlink

Vendorlink

Vendorlink integrated Sign into their software, this ensured that documents are immediately stored in the right place and risks of error are being reduced significantly.

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PageGroup logo

PageGroup

The leading international recruitment agency decided to implement e-signatures to simplify processes.

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payoffice

Payoffice

Payoffice is trying to be as innovative as possible and tries to automate as much as they can. That includes the signing of contracts.

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maandag logo

Maandag

Secondment company Maandag® sends and processes digital contracts efficiently and at breakneck speed with Sign.

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Create your own success story

Our platform provides a smart combination of messaging, voice, authentication, digital signatures, ticketing, and customer data solutions. Start-ups and enterprise businesses rely on our platform for better marketing, sales and service.

Request a demo and discover what we can do for your business.

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