We've added Apple Messages for Business to our Conversational Commerce offering. Apple Messages for Business is a powerful messaging channel, creating the ultimate client experience.
OnboardAll iOS devices with iOS 11.3 or higher are equipped to handle chats via Apple Messages for Business. This adds up to 565 million active users.
With Business Chat, your customers can easily get assistance, schedule appointments, and complete purchases with Apple Pay.
You want your message to reach your audience. If there is no internet connection available, an SMS fallback is initiated.
Apple Messages for Business is a powerful channel to connect directly with customers using iPhone, iPad, Mac and Apple Watch. Customers contact you via Apple Messages for Business using their iMessage app, Business Chat, Maps or Siri. Answer their questions and enable safe payment options from one dashboard.
On Apple Messages for Business, customers initiate the conversation with companies, whenever it's convenient for them. They will have access to all conversations they had with you previously. Because of the many features of Apple Messages for Business, rich service can be provided, all within this one messaging channel.
Apple Messages for Business puts an end to waiting in lines and customers being put on hold, for example by integrating smart automation and chatbots.
Complete the path to purchase by integrating Apple Pay - an easy and secure payment solution for your products and services, without leaving the conversation.
Try for freeIntegrating Apple Messages for Business is great way to turn a conversation into a successful conversion.
Offer Apple Pay for easy and secure payments for your products and services, without leaving the conversation. A payment request looks like a normal chat bubble, but displays the familiar Apple Pay payment sheet. After the customer authorises the payment, the payment request updates to reflect that payment is complete.
Compare the use cases below
per month
Counts the number of unique users you engaged within a calendar month.
The best option for multiple messages to a limited set of users.
Use Cases: newsletters, daily updates.
per month
Counts the amount of 24-hours window messages to a unique user.
The best option for chats with customers with a clear start and endpoint.
Use Cases: customer support, Q&A, conversational bots.
per month
Counts all inbound and outbound messages to applicable channels.
The best option for single messages with limited responses.
Use Cases: notifications, reminders, marketing.
A monthly active user is a unique contact point (phone number or social media channel ID) with whom conversations were held within a calendar month - regardless of the number of conversational messages exchanged between end users i.e. customer and a WhatsApp Business account.
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