Start your journey to first-class experiences

Engage in conversations anywhere in the world in any timezone and in the way that works best for your guests.

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Industries next icon Leisure and Travel

Booking and Travel Agencies

Social distance, health and hygiene regulations create a need for seamless and touchless service.

Theaters, Museums, and Parks

Go beyond the physical ways of interacting and reach your guests via different online messaging channels.

Restaurants, Hospitality and Hotels

Delivering the best service goes beyond the hotel lobby and should also include all online interaction.

Sport Events, Festivals, Music and More

Personalise your marketing messages to reach your guests on their mobile phones and preferred channels.

You deliver the experience,
we deliver the tools

The hospitality industry is a fast-moving, dynamic sector. With so much choice and fierce competition, guests have become more and more demanding in their search for the best experience at the best price. Our platform enables your brand to deliver the best possible experience for your guests.

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Connect with guests in real time

Giving your guests the opportunity to ask short questions via the channel most convenient for them, ensures they can spend as little time as possible between the research and booking phase.

Google’s Business Messages is transforming the digital landscape within the hospitality industry. Guests can reach out through multiple channels like Google Search, Google Maps, Website, and more thereby meeting them on the channels most convenient for their experience.

Conversational Channels
conversational travel

Streamline conversations into one inbox for multiple users

Now that your customers can contact you from anywhere in the world, at any time, and on any device, you need to expand your traditional messaging channels beyond phone or email.

From WhatsApp and Facebook Messenger to Instagram Messaging and more, combine the channels most convenient for your customers. Thankfully, Mobile Service Cloud can help you implement all of them in one, easy-to-use dashboard.

Mobile Service Cloud
messaging channels general

Automate concierge services

Create an intelligent, personalised conversational bot without a single line of code.

From self-service check-ins, restaurant orders, to anticipating needs based on past activity, integrating a Scripted or AI Chatbot into WhatsApp Business. Queries will be solved quickly, efficiently and increase five-star reviews and customer satisfaction.

Conversational AI Cloud
customer profiles

Create personalised moments

Guests want to feel valued and heard throughout their journey and therefore it's important to make their experience an unforgettable one.

Through Mobile Marketing Cloud, you can really get to know your guests. Gather preferences like dietary requirements, whether they prefer romantic or family settings and use this information to send personalised offers via their favourite channels.

Mobile Marketing Cloud

Learn from other experiences

We've collaborated with our customers to share their success stories.

Latest articles

WhatsApp Pay
Feb 26, 2024 • WhatsApp

Rich, flexible, and functional interactions with WhatsApp Flows

The WhatsApp Business Platform is adding another new and exciting feature to its repertoire: WhatsApp Flows. What is it and what can your business do with it? Let's take a look!

WhatsApp vs Facebook Messenger
Feb 12, 2024 • Instant Messaging

WhatsApp vs Facebook Messenger: Which messaging channel is best for what?

WhatsApp and Facebook Messenger are both established messaging channels for customer engagement, but what are the differences? Lets look at what the advantages are of each channel and which situations call for which channel. Let's dive in.

blog-featured-sms-ecommerce
Feb 09, 2024 • SMS

SMS for e-commerce: Create a successful e-commerce strategy with SMS

Want to grow your business? Then customer contact is key. Now that everybody and everything is connected to each other via these powerful little computers in our hands, the way you communicate with customers is becoming increasingly important for your success. Read all about how you can use SMS to elevate your customer contact, drive sales and create a loyal customer base.

drive-engagement-and-convert-your-conversations-with-whatsapp-carousel
Feb 05, 2024 • WhatsApp

Drive engagement and convert your conversations with WhatsApp Carousel

Are you talking to your customers on WhatsApp? You really should! WhatsApp Business Platform, the business communication platform of one of the most popular messaging channels in the world today, has a wide selection of powerful engagement tools to enhance customer communication and boost sales. And they've added another innovative feature under their belt: WhatsApp Carousel.

Ads That Click to WhatsApp
Feb 05, 2024 • Marketing

Ads that click to WhatsApp: What are they and what are the benefits?

Successful marketing means creating personal and conversational experiences for your customers. And what better place to meaningfully connect to your customers than on their favourite social media channels such as Facebook, Instagram and WhatsApp? With ads that click to WhatsApp, aka click-to-chat WhatsApp ads, you can offer your customers the direct and personal engagement that they crave.

WhatsApp vs SMS: A Comparison For Businesses
Jan 19, 2024 • SMS

WhatsApp vs SMS: A comparison for businesses

WhatsApp and SMS are both immensely popular messaging channels. Both have their own unique traits, use cases, and added business value. We can all acknowledge this, but what exactly are the differences between them? What are the similarities? And more importantly, which one will add the most value to your business? In this blog we'll dive into the world of WhatsApp vs SMS and the benefits of both.

Telco infographic blog calling lady customer journey
Jan 15, 2024 • Mobile Service Cloud

Why offering customer support by phone is essential

Contrary to what you may believe about the preferences of the younger generations, recent data indicates that the telephone remains the favoured method of customer support for 69% of consumers across various age groups, including Gen Z and millennials. Additionally, there has been a consistent upward trend in Google searches for "phone number customer service" in the US over the past five years. This demonstrates a sustained and growing reliance on phone-based customer service solutions, highlighting its enduring significance in the contemporary consumer landscape.

customer service research about channels and phone
Jan 15, 2024 • Mobile Service Cloud

What are the most effective customer service channels?

Today's diverse array of communication channels encourages customers to naturally gravitate towards their preferred social platforms and anticipate brands to be readily accessible across these channels. Rarely will customers go out of their way to switch between channels just to reach you; instead, they are likely to opt for a brand that not only provides the desired product but also ensures excellent customer service (on the channel they like most). How easily can your customers reach you via their preferred channel?

digitalizacion-administracion-publica-y-educacion
Jan 12, 2024 • Customer Experience

Experience Elevation: Customer engagement tech trends 2024

As we approach 2024, the ever-evolving landscape of technology continues to shape how customers connect, consume and communicate with businesses. Forrester even predicts customer experience (CX) will improve for the first time in three years, meaning 2024 will be a pivotal year for engagement with every touchpoint becoming a make-or-break opportunity in the customer journey.

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