Social distance, health and hygiene regulations create a need for seamless and touchless service.
Go beyond the physical ways of interacting and reach your guests via different online messaging channels.
Delivering the best service goes beyond the hotel lobby and should also include all online interaction.
Personalise your marketing messages to reach your guests on their mobile phones and preferred channels.
The hospitality industry is a fast-moving, dynamic sector. With so much choice and fierce competition, guests have become more and more demanding in their search for the best experience at the best price. Our platform enables your brand to deliver the best possible experience for your guests.
Giving your guests the opportunity to ask short questions via the channel most convenient for them, ensures they can spend as little time as possible between the research and booking phase.
Google’s Business Messages is transforming the digital landscape within the hospitality industry. Guests can reach out through multiple channels like Google Search, Google Maps, Website, and more thereby meeting them on the channels most convenient for their experience.
Conversational ChannelsNow that your customers can contact you from anywhere in the world, at any time, and on any device, you need to expand your traditional messaging channels beyond phone or email.
From WhatsApp and Facebook Messenger to Instagram Messaging and more, combine the channels most convenient for your customers. Thankfully, Mobile Service Cloud can help you implement all of them in one, easy-to-use dashboard.
Mobile Service CloudCreate an intelligent, personalised conversational bot without a single line of code.
From self-service check-ins, restaurant orders, to anticipating needs based on past activity, integrating a Scripted or AI Chatbot into WhatsApp Business. Queries will be solved quickly, efficiently and increase five-star reviews and customer satisfaction.
Conversational AI CloudGuests want to feel valued and heard throughout their journey and therefore it's important to make their experience an unforgettable one.
Through Mobile Marketing Cloud, you can really get to know your guests. Gather preferences like dietary requirements, whether they prefer romantic or family settings and use this information to send personalised offers via their favourite channels.
Mobile Marketing CloudWe've collaborated with our customers to share their success stories.
“In conjunction with a scripted chatbot, WhatsApp has given us a powerful solution to support more than 68 000 customers and provide prompt consistent responses."
SafariNow.com turned to CM.com's SMS API to deliver notifications to its bookers and sellers to keep them informed about booking confirmations, incoming quotes, inquiries and cancellations.
RVshare realised a significant increase in inbound traffic from desktop users, and nearly doubled the visible returning visitors on Safari using TraceDock.
Sushi Shop turned to CM.com's SMS API to deliver notifications around the world and improve customer experience.
As the Managed Service Provider (MSP) landscape continues to evolve, staying ahead means embracing innovative solutions that not only enhance efficiency but also elevate customer service to new heights. Enter AI Chatbots from CM.com – a game-changing tool that can revolutionise how MSPs interact with clients. In this blog, we’ll provide you with a comprehensive roadmap consisting of six steps to boost profitability using AI Chatbots from CM.com.
SMS is one of the oldest messaging services, and the rise of instant messaging apps definitely made a dent in SMS traffic. Contrary to the newer apps with their rich features, SMS is quite basic with; plain text messages, no fluff and a character limit of 160. Regardless, SMS is still one of the most impactful communication channels today. Read all about SMS statistics and its continued value for modern business communication.
Amid the thicket of technology TLAs with 2 in them (B2B, P2P, 2FA,...) is one of the simplest A2P messaging, or “Application-to-Person”. You may not be familiar with the acronym, but it’s probably touched your life several times in the last week alone. Let’s see why A2P remains relevant as a messaging technology today.
The WhatsApp Business Platform is adding another new and exciting feature to its repertoire: WhatsApp Flows. What is it and what can your business do with it? Let's take a look!
WhatsApp and Facebook Messenger are both established messaging channels for customer engagement, but what are the differences? Lets look at what the advantages are of each channel and which situations call for which channel. Let's dive in.
Want to grow your business? Then customer contact is key. Now that everybody and everything is connected to each other via these powerful little computers in our hands, the way you communicate with customers is becoming increasingly important for your success. Read all about how you can use SMS to elevate your customer contact, drive sales and create a loyal customer base.
Are you talking to your customers on WhatsApp? You really should! WhatsApp Business Platform, the business communication platform of one of the most popular messaging channels in the world today, has a wide selection of powerful engagement tools to enhance customer communication and boost sales. And they've added another innovative feature under their belt: WhatsApp Carousel.
Successful marketing means creating personal and conversational experiences for your customers. And what better place to meaningfully connect to your customers than on their favourite social media channels such as Facebook, Instagram and WhatsApp? With ads that click to WhatsApp, aka click-to-chat WhatsApp ads, you can offer your customers the direct and personal engagement that they crave.
WhatsApp and SMS are both immensely popular messaging channels. Both have their own unique traits, use cases, and added business value. We can all acknowledge this, but what exactly are the differences between them? What are the similarities? And more importantly, which one will add the most value to your business? In this blog we'll dive into the world of WhatsApp vs SMS and the benefits of both.
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