Boost Support with WhatsApp Business API.

Wow your customers with always-on support and time-critical notifications with the world's most popular messaging app.

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WhatsApp Business App vs API. What's right for you?

When speaking about WhatsApp for Business, it is important to understand the differences between WhatsApp Business App and API. The App was built with small business owners in mind. The API was built for larger businesses sending high volume business to customer support and notifications.

Compare the difference
whatsapp business customer

Enrich your Customer Support efforts, 24/7/365

Using WhatsApp for your business messaging opens the door for better communication with your customers, whilst reducing pressure on your customer support team. Why? Because WhatsApp Business API provides a host of features for improved interaction and customer experience management by multiple support agents.

  1. Multi-agent access via professional support software.

  2. Onboarding program and 24/7 CM.com support.

  3. POPIA compliant and end-to-end encrypted messaging.

  4. Chatbot integration and conversation automation.

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contact center messaging

Get Access to WhatsApp for Business via Our API or Software

✔️ Mobile Service Cloud: Receive incoming support queries or start a conversation with your customers on WhatsApp. Manage all your messaging channels together in one easy to manage dashboard and provide the best customer support.

To Mobile Service Cloud >

✔️ Simple Integration via API: Our Business Messaging API enables you to send messages from your own system so you can have two-way conversations via SMS, WhatsApp, Apple Business Chat, RCS, Viber, Twitter, Push, Facebook Messenger, Google Business Messages, and Instagram Messaging.

To the API docs >

chatbot session

Use a Chatbot to Automate your Conversations

Create a bot that fully automates conversations at every stage of your funnel and speed up customer resolutions. Leave repetitive questions to chatbots and hand over the conversation to a customer support agent when necessary This way, you can still be of real value to your customers whilst offering 24/7 support. Here you can find a detailed guide on WhatsApp chatbots.

  1. Available on WhatsApp and any other channel and device.

  2. Easy to build and manage without programming.

  3. Guaranteed results.

More about Chatbots

Real-time Notifications and Support via Chatbot or Agents.

Media

Send images, videos, audios, and documents to complete processes faster.

Location

Share location information in real-time to enhance delivery experiences.

Contacts

Use the contact array to send contact information to your users.

User Verification

Securely protect customer accounts with two factor authentication.

Chatbots

Build a chatbot to assist users with getting FAQs answered faster.

How our Customers use WhatsApp to Improve Customer Support

We've teamed up with some of our customers to share their success stories. Read how businesses, across various industries successfully use the WhatsApp Business API for better service and support.

WhatsApp Business API Pricing

Conversational bundle pricing *

* One-time onboarding fee of R 7,499 applies

** Excluding Cost per Templated Message

Monthly Active Users (unique customers) Price (based on annual billing) **
Monthly Active Users (unique customers) Price (based on annual billing) **

Up to 500

R 1,499 / month

Up to 1000

R 2,299 / month

Up to 2500

R 3,799 / month

Up to 5000

R 5,299 / month

Up to 10000

R 7,499 / month

> 10000

Contact us for custom pricing

* One-time onboarding fee of R 7,499 applies

** Excluding Cost per Templated Message

What is a Monthly Active User (MAU)?

A monthly active user is a unique contact point (phone number or social media channel ID) with whom conversations were held within a calendar month - regardless of the number of conversational messages exchanged between end users i.e. customer and a WhatsApp Business account.

Companies Using WhatsApp Business API

Can Chat With Customers in Two Ways:

Customer Care Window

Respond to customer-initiated conversations over WhatsApp for free within 24 hours of the first message being sent. Enable your contact center agents to send session and template messages.

Rich Message Templates

Collect opt-ins from your customers so you can initiate the conversation with rich message templates. Send alerts and notifications which can be sent both in and outside the 24 hour window.

Get Started in 3 Easy Steps

With WhatsApp Business for Companies

Register on our Platform to Start

To kickstart the process, register for free on our platform. Existing customers can simply log in to get started.

Get started now

Request Access via the Channels App

Once logged in, you will find "Channels" on your dashboard - request access via the WhatsApp icon. We'll keep you informed and updated throughout the on-boarding process.

Facebook Business Manager Account

 All WhatsApp Business accounts require a verified Facebook Business Manager Account to be able to use WhatsApp. It is highly recommended to start this process early.

Read more

Grow Your Business with WhatsApp

Choose CM.com as your official WhatsApp Business Solution provider and easily manage all your conversations with Mobile Service Cloud.

Request accessChat to us on WhatsApp

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