Boost Support with the WhatsApp Business API.
Wow your customers with always-on support and time-critical notifications with the world's most popular messaging app.
Connect to WhatsAppThe WhatsApp Business App vs API. What's right for you?
When speaking about WhatsApp for Business, it is important to understand the differences between the WhatsApp Business App and the API. The App was built with small business owners in mind. The API was built for larger businesses sending high volume business to customer support and notifications.
Compare the differenceEnrich your customer service and support efforts, 24/7/365
Using WhatsApp for your business messaging opens the door for better communication with your customers, whilst reducing pressure on your customer support team. Why? Because the WhatsApp Business API provides a host of features for improved interaction and customer experience management by multiple support agents.
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Multi-agent access via professional support software.
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Onboarding program and 24/7 CM.com support.
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GDPR compliance and end-to-end encrypted messaging.
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Chatbot integration and conversation automation.
Access WhatsApp via API or Software
✔️ Mobile Service Cloud to easily manage your conversations: Receive incoming support queries or start a conversation with your customers via an omnichannel inbox and choose to automate your conversations with a chatbot.
✔️ Simple Integration via API: Our Business Messaging API enables you to send messages from your own system so you can have two-way conversations via SMS, WhatsApp, Apple Business Chat, RCS and Viber.
Use a chatbot to automate your conversations
Create a bot that fully automates conversations at every stage of your funnel and speed up customer resolutions. Leave repetitive questions to chatbots and hand over the conversation to a customer support agent when necessary This way, you can still be of real value to your customers whilst offering 24/7 support. Here you can find a detailed guide on WhatsApp chatbots.
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Available on WhatsApp and any other channel and device.
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Easy to build and manage without programming.
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Guaranteed results.
Real-time notifications and support via chatbot or agents.
Media
Send images, videos, audios, and documents to complete processes faster.
Location
Share location information in real-time to enhance delivery experiences.
Contacts
Use the contact array to send contact information to your users.
User Verification
Securely protect customer accounts with two factor authentication.
Chatbots
Build a chatbot to assist users with getting FAQs answered faster.
How our customers use WhatsApp to improve customer support
We've teamed up with some of our customers to share their success stories. Read how businesses, across various industries successfully use the WhatsApp Business API for better service and support.
The ability to initiate transactions via WhatsApp Business solves the problem of prohibitive data costs, but also translates into increased accessibility of Hello Paisa’s customer base.
Cash Crusaders was looking for the simplest form of communication with customers which led them to the WhatsApp Business solution via CM.com.
Travelstart was looking for a simple and convenient online travel booking experience for travelers which led them to the WhatsApp Business API via CM.com
The visitors of Dept Festival received program updates on their mobile phone via WhatsApp so they wouldn't miss a thing.
Companies using the WhatsApp Business API
Can chat with customers in two ways:
Customer Care Window
Respond to customer-initiated conversations over WhatsApp for free within 24 hours of the first message being sent. Enable your contact center agents to send session and template messages.
Rich Message Templates
Collect opt-ins from your customers so you can initiate the conversation with rich message templates. Send alerts and notifications which can be sent both in and outside the 24 hour window.
WhatsApp Business Pricing
Conversational bundle pricing *
| Monthly Active Users (unique customers) | Price ** |
|---|---|
Up to 500 |
R 1,499 / month |
Up to 1000 |
R 2,299 / month |
Up to 2500 |
R 3,799 / month |
Up to 5000 |
R 5,299 / month |
Up to 10000 |
R 7,499 / month |
> 10000 |
Contact us for custom pricing |
* One-time onboarding fee of R 7,499 applies |
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** Excluding Cost per Templated Message |
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What is a Monthly Active User (MAU)?
A monthly active user is a unique contact point (phone number or social media channel ID) with whom conversations were held within a calendar month - regardless of the number of conversational messages exchanged between end users i.e. customer and a WhatsApp Business account.
Get started in 3 easy steps
With WhatsApp Business for companies
Register on our platform
To kickstart the process, register for free on our platform. Existing customers can simply log in to get started.
Request access
Once logged in, you will find "Channels" on your dashboard - request access via the WhatsApp icon. We'll keep you informed throughout the on-boarding process.
WhatsApp for customer service
Once approved by WhatsApp, you can start sending messages. Use the Mobile Service Cloud or the WhatsApp Business API to deliver excellent customer support via WhatsApp.
Connect to the WhatsApp Business solution today
Choose CM.com as your official WhatsApp Business Solution provider and easily manage all your conversations with the Mobile Service Cloud. Start the conversation on WhatsApp and provide a world class mobile customer experience.
Request accessChat to us on WhatsApp
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