CM.com helps us notify every shopper on the status of their parcel delivery, every step of the way. Reliable with no down time, excellent reporting and perfect CS - we simply would not be able to deliver an excellent communication strategy to our parcel receivers without them.
Derk Hoekerk, Director and Co-founder - Pargo.
CM.com offers us a full package. The sales and communication processes, all integrated with our ability to gather data conveniently and efficiently, mean that Aynjil’s in-house tech ecosystem is easily manageable and can grow as Aynjil grows.
Gareth Quin, Co-founder - Aynjil Cancer Insurance.
WhatsApp has given us a powerful communication solution. We’ve reached our audience proactively rather than merely managing crises reactively. CM.com’s tools and systems have changed the way we put the latest technology to work in the service of our customers.
Beverly Kok, General manager customer experience - Fastjet.
PaySpace's decision to choose CM.com as their meta business partner for WhatsApp Business was influenced by several factors, including local presence, a favourable pricing model, and ease of integration. The collaboration with the local team in South Africa has been exceptional.
Warren van Wyk, Co-founder and Director - PaySpace.
Improve your digital strategy and use WhatsApp as a marketing tool for direct, personalised communication with your audience.
Cut through the email marketing noise and easily share your latest news or offers with all your opted-in customers on WhatsApp with just one click.
People get flooded with messages from companies, especially during sale periods. Use WhatsApp Business Platform to advertise your deals and stand out in the crowd.
Get up to 30% abandoned cart conversion via re-engagement messages on WhatsApp. Let your customers rediscover their wishlist and make that sale.
Cut through the email marketing noise and easily share your latest news or offers with all your opted-in customers on WhatsApp with just one click.
Read morePeople get flooded with messages from companies, especially during sale periods. Use WhatsApp Business Platform to advertise your deals and stand out in the crowd.
Read moreGet up to 30% abandoned cart conversion via re-engagement messages on WhatsApp. Let your customers rediscover their wishlist and make that sale.
Read moreEmpower your agents to connect with customers quickly and easily. Boost your team's productivity by handling multiple conversations simultaneously without compromising on personalised service.
Benefit from the high engagement rate of WhatsApp and use it to collect valuable feedback. Lower the threshold and let customers decide when they will reply or fill out the questionnaire.
Share key information, status updates, and delivery confirmations about shipped orders via WhatsApp to keep your customers informed.
Optimize answering repetitive questions by implementing an FAQ chatbot on WhatsApp. Help customers find the correct information and take the pressure off your customer service team.
Benefit from the high engagement rate of WhatsApp and use it to collect valuable feedback. Lower the threshold and let customers decide when they will reply or fill out the questionnaire.
Read moreShare key information, status updates, and delivery confirmations about shipped orders via WhatsApp to keep your customers informed.
Read moreOptimize answering repetitive questions by implementing an FAQ chatbot on WhatsApp. Help customers find the correct information and take the pressure off your customer service team.
Read moreElevate your customer experience with WhatsApp Commerce, delivering the entire buying journey within a single channel to drive revenue growth.
Make it easy for customers to view products and make orders. Use multi-product & single product messages to highlight your products or services directly in WhatsApp.
Assist your customers in their buying experience and provide personal advice when most needed. 88% of consumers are more likely to buy when they receive recommendations from store employees.
Turn interactive conversations on WhatsApp into conversions. Ensure a comprehensive and end-to-end shopping experience on a single chat screen.
Make it easy for customers to view products and make orders. Use multi-product & single product messages to highlight your products or services directly in WhatsApp.
Read moreAssist your customers in their buying experience and provide personal advice when most needed. 88% of consumers are more likely to buy when they receive recommendations from store employees.
Read moreTurn interactive conversations on WhatsApp into conversions. Ensure a comprehensive and end-to-end shopping experience on a single chat screen.
Read moreOffer world-class customer service and minimise friction inside the customer journey on your customer's favourite messaging app.
Respond to incoming messages or initiate new conversations using message templates, ensuring proactive delivery of essential information to opted-in customers.
Use features like quick replies, product messages, and newsletter broadcasting for efficient customer communication.
Create a chatbot that automates conversations at every stage of your funnel.
Leave repetitive questions to your chatbot, hand over the conversation to an agent when necessary.
Chat to us via WhatsAppWhatsApp ChatbotsThe ability to initiate transactions via WhatsApp Business API solves the problem of prohibitive data costs, but also translates into increased accessibility of Hello Paisa’s customer base.
“In conjunction with a scripted chatbot, WhatsApp has given us a powerful solution to support more than 68 000 customers and provide prompt consistent responses."
"We wanted to use WhatsApp messages to notify customers, provide instant support, and in addition, make use of marketing and sales-related content."
Skin Renewal saw new patient engagement grow significantly with the implementation of the WhatsApp Business Solution through Mobile Service Cloud.
Hollard customers can now submit claims via a centralised WhatsApp Business Platform portal, whether it’s intended to be sent to Hollard directly or one of their partners.
With a single API, effortlessly extend your messaging channels. We also provide a sandbox environment and sample codes in various programming languages, ensuring seamless integration.
Context-driven support software that enables you to proactively address customer needs, anticipate questions, and offer support for WhatsApp, Instagram, Facebook, Live Chat and more from one inbox.
Craft impactful campaigns tailored to your customer preferences. Experience fully automated delivery through the channels of their choice: WhatsApp, Email, SMS, Push, and Instagram Messaging.
This guide explores the different stages of the Retail and eCommerce journey, demonstrating how WhatsApp Business marketing messages can enhance brand perception, increase customer acquisition, boost personalisation, and drive sales.
Download guideIn this infographic, we take you through the entire Retail and eCommerce customer journey using automated WhatsApp Business marketing messages. Download the infographic or experience the WhatsApp chatbot after download.
Download infographicSelect a region to show relevant information. This may change the language.
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