Unlock the full potential of WhatsApp Business

Harness the power of WhatsApp Business Platform for conversational marketing and service.

whatsapp business platform

Meet our Customers

Personalise WhatsApp marketing and convert more customers

Improve your digital strategy and use WhatsApp as a marketing tool for direct, personalised communication with your audience.

Cut through the email marketing noise and easily share your latest news or offers with all your opted-in customers on WhatsApp with just one click.

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People get flooded with messages from companies, especially during sale periods. Use WhatsApp Business Platform to advertise your deals and stand out in the crowd.

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Get up to 30% abandoned cart conversion via re-engagement messages on WhatsApp. Let your customers rediscover their wishlist and make that sale.

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Offer always-on service with WhatsApp for customer support

Empower your agents to connect with customers quickly and easily. Boost your team's productivity by handling multiple conversations simultaneously without compromising on personalised service.

Benefit from the high engagement rate of WhatsApp and use it to collect valuable feedback. Lower the threshold and let customers decide when they will reply or fill out the questionnaire.

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Share key information, status updates, and delivery confirmations about shipped orders via WhatsApp to keep your customers informed.

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Optimize answering repetitive questions by implementing an FAQ chatbot on WhatsApp. Help customers find the correct information and take the pressure off your customer service team.

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Unlock eCommerce potential with WhatsApp Business

Use WhatsApp Commerce to offer the complete customer buying journey in WhatsApp. Give the complete shopping experience in one channel and drive revenue growth.

Make it easy for customers to view products and make orders. Use multi-product & single product messages to highlight your products or services directly in WhatsApp. 

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Assist your customers in their buying experience and provide personal advice when most needed. 88% of consumers are more likely to buy when they receive recommendations from store employees.

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Turn interactive conversations on WhatsApp into conversions. Ensure a comprehensive and end-to-end shopping experience on a single chat screen.

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Improve customer experience with WhatsApp Business

Connect With Today's Customers

Offer world-class customer service and minimise friction inside the customer journey on your customer's favourite messaging app.

Initiate More Conversations

Reply to incoming messages, or initiate new conversations with message templates to proactively provide opted-in customers with the info they need.

Benefit From Powerful Features

Take advantage of features such as quick replies, product messages, and broadcasting newsletters for effective communication with customers.

Automate WhatsApp conversations with a chatbot

Create a chatbot that automates conversations at every stage of your funnel.

Leave repetitive questions to your chatbot, hand over the conversation to an agent when necessary.

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Discover how our customers are using WhatsApp

Why CM.com as your WhatsApp Business Solution Provider

  1. alarm

    Fast implementation and migration

  2. code

    Easily integrated via API or software

  3. location-current

    High-level customer support

  4. verified

    POPIA-compliant and secure

  5. dollar

Get inspired with WhatsApp Business downloads

WhatsApp Business Platform Guide

WhatsApp Business Platform Guide

In this guide you will find everything there is to know about WhatsApp Business Platform. You'll learn why WhatsApp Business Platform is the way to grow your business by delivering an exceptional customer experience.

Download guide
WhatsApp Marketing Messages Infographic

WhatsApp Marketing Messages Infographic

In this infographic, we take you through the entire Retail and eCommerce customer journey using automated WhatsApp Business marketing messages. Download the infographic or experience the WhatsApp chatbot after download.

Download infographic

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