Conversational Channels
Easily connect with customers on their preferred channel and kickstart your interactive journey.
Expand your reach and add extra channels to meet customers where they are for the best experience.
Scale up your conversational strategy and engage your audience anytime, anywhere.
Rely on our platform to provide a great customer experience on any relevant channel.
Incl. 1 profile
Connection via HTTP endpoint
Expert managed global routing
Multichannel fallback
Global regulation filter
Real-time status updates via webhooks
IP-Whitelisting
Platform Tools & Insights
Support via email
Incl. 5 profiles
All Go features included
Guaranteed throughput speed (50 messages/second)
Unique reference generator
Connect via mail-to-text
Support via email & phone
Incl. 15 profiles
All Basic features included
Guaranteed throughput speed (100 messages/second)
Connection via SMPP (up to 10)
Access to high-priority processing
Phone number sanitisation
CM Safeguard suite tools
Customised Media Retention Period
Support via email, phone & Live Chat
All Advanced features included
Guaranteed throughput speed (1000 messages/second)
Connection via SMPP (unlimited)
Direct operator routes
Customised routes
Two-way encrypted connection (SSL)
Support via email, phone, Live Chat & dedicated Account Manager
Platform tools and insights: providing access to message logging, messaging analytics, conversational analytics, and channel configuration and management.
Seamless integration with our Engage Platform, streamlining the messaging process.
Support: access to our knowledge centre, emergency monitoring through our Network Operations Centre (NOC), and an online status portal.
SMS as a channel: use it as a main messaging channel or as a fall-back channel to ensure your message gets delivered (SMS transaction costs apply)
*Sending WhatsApp messages may incur extra costs (see here).
Choose How Your Traffic Is Counted
Perfect for continuous engagement within a month with your customers. This model counts unique users with whom messages were exchanged within a calendar month.
Ideal for one-time chats with different customers with a clear start and end. This model counts all 24-hour windows messaging sessions to a unique user.
Optimal for your needs to send out single messages with limited responses. This model counts all outbound (MT) and inbound (MO) messages.
| Monthly Active Users | Monthly Fee (Invoiced Annually)* |
|---|---|
| Monthly Active Users | Monthly Fee (Invoiced Annually)* |
Up to 500 |
£ 103.95 |
Up to 1000 |
£ 156.45 |
Up to 2500 |
£ 282.45 |
Up to 5000 |
£ 418.95 |
Up to 10000 |
£ 607.95 |
> 10000 |
Contact us for custom pricing |
* For monthly invoicing, count on an additional fee of 5%. This does not include channel-based costs.
| Conversations | Monthly Fee (Invoiced Annually)* |
|---|---|
| Conversations | Monthly Fee (Invoiced Annually)* |
Up to 1000 |
£ 72.45 |
Up to 2500 |
£ 135.45 |
Up to 5000 |
£ 198.45 |
Up to 10000 |
£ 292.95 |
Up to 25000 |
£ 523.95 |
> 25000 |
Contact us for custom pricing |
* For monthly invoicing, count on an additional fee of 5%. This does not include channel-based costs.
| Messages | Monthly Fee (Invoiced Annually)* |
|---|---|
| Messages | Monthly Fee (Invoiced Annually)* |
Up to 10000 |
£ 72.45 |
Up to 25000 |
£ 135.45 |
Up to 50000 |
£ 198.45 |
Up to 100000 |
£ 292.95 |
> 250000 |
Contact us for custom pricing |
* For monthly invoicing, count on an additional fee of 5%. This does not include channel-based costs.
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+44 20 3868 7140
