Financial Services
Financial service is a fast-paced sector and fintech has driven the transformation. With so much choice and fierce competition, clients have become more demanding in their search for the best service. Our platform enables your brand to deliver the best experience for your clients.
Digitise the entire banking experience for your clients from onboarding and applications to time sensitive notifications and customer support.
Offer personalised insurance for each client whilst creating a seamless quote and claims experience inside the most popular messaging channels.
Enable clients to create secure and safe transactions whilst offering 24/7 support through their channel of choice.
Enable quick and seamless onboarding via digital signatures and keep client conversations inside their preferred messaging channels.
Give your customer satisfaction the boost it deserves.
Enable your staff to focus on complex service requests from multiple channels inside one inbox while automating repetitive tasks with a chatbot.
Mobile Service CloudProtect your clients and corporate data against security and compliance breaches.
Make sure digital clients are who they claim to be with authentication via SMS, Voice, Push and WhatsApp.
One Time PasswordsFrom new policy onboarding to mobile banking, timing is key. Be there at the precise moment through the channel of choice.
Conversational ChannelsSasfin implemented CM.com's SMS Gateway API to deliver messages at scale, and the messaging success improved increasing customer engagement and satisfaction.
Hollard Group eases communication with CM.com's Mobile Service Cloud and WhatsApp to digitise insurance product offerings and how claims are submitted.
King Price implemented Business Messaging API to deliver SMS to stimulate engagement and automate time-consuming tasks.
Compare Guru uses Mobile Service Cloud integrated with WhatsApp Business to automate and optimise all of their client communication.
Hello Paisa stepped into true conversational commerce with the WhatsApp Business solution and Mobile Service Cloud.
During the Black Friday rush, retailers significantly increase SMS traffic to share exclusive deals, limited-time offers, and early access with customers. In 2022, brands sent 68% more SMS messages on Black Friday. By harnessing the power of this popular communication channel, businesses can reach eager shoppers, boost engagement and drive conversions. Some SMS campaigns have delivered an incredible 2000% return on investment (ROI) during Black Friday. Yet, with increased traffic, retailers must effectively manage and measure SMS campaigns to truly capitalise on the Black Friday weekend.
In the dynamic landscape of retail and e-commerce, staying relevant through this social commerce revolution, has never been more challenging. As we delve into the heart of the digital age, social media platforms have emerged as indispensable allies for businesses, reshaping the way brands connect with their audience. Among these platforms, Instagram stands tall, boasting a colossal user base of 2 billion active users globally.
Meeting customers' expectations remains the biggest challenge in service. Speed, convenience, and accurate responses are critical to achieving this. With the power of AI, customer questions can be identified, categorised, and resolved more quickly. Plus, your organisation is continuously fed with data to improve the entire customer journey.
Black Friday remains a highly anticipated shopping event, having witnessed a 3.5% global increase in online sales, reaching an impressive $65.3 billion in 2022. In light of this, businesses, both large and small, are in fierce competition for maximum visibility. Nevertheless, this task is anything but simple. Retailers find themselves grappling with the need to stand out, contend with steep advertising costs, and meet the ever-rising expectations of consumers.
In recent years, SMS integration has played a pivotal role in transforming the Black Friday shopping experience. Both retailers and consumers have wholeheartedly embraced SMS as a powerful tool for communicating promotions, exclusive offers, and time-sensitive alerts.
In life, they say percentages don't matter, but in marketing, they are everything. The customer journey, spanning from acquisition to retention, is a path filled with potential incremental drop-offs at every touchpoint. A confusing experience here, an ill-timed communication there, and suddenly, your conversion rate is plummeting.
The impact of social media on leisure and travel is undeniable. Platforms like Instagram and Facebook have transformed how people experience and plan their journeys. They serve as hubs for sharing photos, videos, travel tips, and reviews, essential tools for travellers worldwide.
Safeguarding company data against security threats should be on the top of the priorities list for every modern company. Especially since A2P, or application-to-person messaging fraud is on the rise. Read all about the different types of A2P fraud and what steps you can take to avoid being the next victim.
Protecting your data, and the data of your customers, is top priority for most modern companies. And it should be! Now that A2P (application-to-person) messaging is bigger than ever, A2P messaging fraud is also on the rise. As a business, you can protect yourself against threats by implementing certain security measures, but you're not the only target. Criminals will also attempt to scam or deceive your customers! Let's take a look at the types of A2P messaging fraud your customers can face, and what measures can be taken against them.
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