Financial service is a fast-paced sector and fintech has driven the transformation. With so much choice and fierce competition, clients have become more demanding in their search for the best service. Our platform enables your brand to deliver the best experience for your clients.
Digitise the entire banking experience for your clients from onboarding and applications to time sensitive notifications and customer support.
Offer personalised insurance for each client whilst creating a seamless quote and claims experience inside the most popular messaging channels.
Enable clients to create secure and safe transactions whilst offering 24/7 support through their channel of choice.
Enable quick and seamless onboarding via digital signatures and keep client conversations inside their preferred messaging channels.
Give your customer satisfaction the boost it deserves.
Enable your staff to focus on complex service requests from multiple channels inside one inbox while automating repetitive tasks with a chatbot.
Mobile Service CloudProtect your clients and corporate data against security and compliance breaches.
Make sure digital clients are who they claim to be with authentication via SMS, Voice, Push and WhatsApp.
One Time PasswordsFrom new policy onboarding to mobile banking, timing is key. Be there at the precise moment through the channel of choice.
Conversational ChannelsSasfin implemented CM.com's SMS Gateway API to deliver messages at scale, and the messaging success improved increasing customer engagement and satisfaction.
Hollard Group eases communication with CM.com's Mobile Service Cloud and WhatsApp to digitise insurance product offerings and how claims are submitted.
King Price implemented Business Messaging API to deliver SMS to stimulate engagement and automate time-consuming tasks.
Compare Guru uses Mobile Service Cloud integrated with WhatsApp Business to automate and optimise all of their client communication.
Hello Paisa stepped into true conversational commerce with the WhatsApp Business solution and Mobile Service Cloud.
As the Managed Service Provider (MSP) landscape continues to evolve, staying ahead means embracing innovative solutions that not only enhance efficiency but also elevate customer service to new heights. Enter AI Chatbots from CM.com – a game-changing tool that can revolutionise how MSPs interact with clients. In this blog, we’ll provide you with a comprehensive roadmap consisting of six steps to boost profitability using AI Chatbots from CM.com.
SMS is one of the oldest messaging services, and the rise of instant messaging apps definitely made a dent in SMS traffic. Contrary to the newer apps with their rich features, SMS is quite basic with; plain text messages, no fluff and a character limit of 160. Regardless, SMS is still one of the most impactful communication channels today. Read all about SMS statistics and its continued value for modern business communication.
Amid the thicket of technology TLAs with 2 in them (B2B, P2P, 2FA,...) is one of the simplest A2P messaging, or “Application-to-Person”. You may not be familiar with the acronym, but it’s probably touched your life several times in the last week alone. Let’s see why A2P remains relevant as a messaging technology today.
The WhatsApp Business Platform is adding another new and exciting feature to its repertoire: WhatsApp Flows. What is it and what can your business do with it? Let's take a look!
WhatsApp and Facebook Messenger are both established messaging channels for customer engagement, but what are the differences? Lets look at what the advantages are of each channel and which situations call for which channel. Let's dive in.
Want to grow your business? Then customer contact is key. Now that everybody and everything is connected to each other via these powerful little computers in our hands, the way you communicate with customers is becoming increasingly important for your success. Read all about how you can use SMS to elevate your customer contact, drive sales and create a loyal customer base.
Are you talking to your customers on WhatsApp? You really should! WhatsApp Business Platform, the business communication platform of one of the most popular messaging channels in the world today, has a wide selection of powerful engagement tools to enhance customer communication and boost sales. And they've added another innovative feature under their belt: WhatsApp Carousel.
Successful marketing means creating personal and conversational experiences for your customers. And what better place to meaningfully connect to your customers than on their favourite social media channels such as Facebook, Instagram and WhatsApp? With ads that click to WhatsApp, aka click-to-chat WhatsApp ads, you can offer your customers the direct and personal engagement that they crave.
WhatsApp and SMS are both immensely popular messaging channels. Both have their own unique traits, use cases, and added business value. We can all acknowledge this, but what exactly are the differences between them? What are the similarities? And more importantly, which one will add the most value to your business? In this blog we'll dive into the world of WhatsApp vs SMS and the benefits of both.
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