Personalise Retail and eCommerce engagement

Be there at the precise moment your shoppers are ready to convert.

Industries next icon Retail and eCommerce

You deliver the experience, we deliver the tools

Omnichannel retailing enables retail and eCommerce businesses to interact with customers through countless channels - websites, physical stores, call centres, social media, and more. We help retail businesses build strong relationships with our easy-to-use platform for customer engagement.

Make every conversation count

How do you stand out in the ever-changing world of shopping? With ads everywhere, you need to be there at the right time, at the right place.

Watch the video to get an impression of what you can do with's solutions for retail and eCommerce.

Optimise your eCommerce and Retail business with CM.Com

fashion ecommerce

Fashion eCommerce

The fashion industry is fiercely competitive so the ability to speak to shoppers in a personal way (from pre to post-purchase) is invaluable.

Offer co-browsing sessions during live chat conversation to 24/7 support across channels.

electronics ecommerce

Electronics eCommerce

What is it that your audience wants to achieve? Get healthier, enjoy good quality music, or stay up-to-date with the latest tech trends?

Relevance is the key to making your marketing messages convert and automation is the key to delivering personalisation.

D2C eCommerce

D2C eCommerce

Doing business directly with consumers means you will talk and sell directly to them.

Control over service and sales channels requires a different approach. Deliver world-class customer experience.


Personalise and automate your marketing campaigns

Create automated consent-based mobile marketing campaigns across the entire journey. From notifications to nurturing flows, start cross-channel campaigns that keeps customers coming back for more.

Mobile Marketing Cloud

Offer conversational support

With Mobile Service Cloud, your team can respond to incoming queries from multiple messaging channels inside one dashboard, and choose to automate conversations with a chatbot when they're offline.

Customer stories to inspire your business

Be inspired by our customers who specialise in eCommerce and Retail and discover how they improve customer engagement with their clients.

Latest articles

Mar 27, 2024 • Conversational AI

Navigating AI Adoption in South Africa

In this ever evolving landscape, businesses that proactively invest in AI capabilities stand to gain a significant competitive edge in the years to come. By embracing AI as a strategic imperative and overcoming the hurdles to adoption, South African businesses can unlock new opportunities, drive innovation, and position themselves for success in the digital era.

Conversational AI Cloud web conversations blog woman chatting chatbot
Mar 11, 2024 • Chatbots

6 steps to MSP profitability with AI Chatbots

As the Managed Service Provider (MSP) landscape continues to evolve, staying ahead means embracing innovative solutions that not only enhance efficiency but also elevate customer service to new heights. Enter AI Chatbots from – a game-changing tool that can revolutionise how MSPs interact with clients. In this blog, we’ll provide you with a comprehensive roadmap consisting of six steps to boost profitability using AI Chatbots from

Mar 01, 2024 • SMS

How popular is SMS in 2024 and how does it add value to businesses?

SMS is one of the oldest messaging services, and the rise of instant messaging apps definitely made a dent in SMS traffic. Contrary to the newer apps with their rich features, SMS is quite basic with; plain text messages, no fluff and a character limit of 160. Regardless, SMS is still one of the most impactful communication channels today. Read all about SMS statistics and its continued value for modern business communication.

The Benefits of A2P Messaging
Feb 28, 2024 • SMS

The benefits of A2P Messaging for business

Amid the thicket of technology TLAs with 2 in them (B2B, P2P, 2FA,...) is one of the simplest A2P messaging, or “Application-to-Person”. You may not be familiar with the acronym, but it’s probably touched your life several times in the last week alone. Let’s see why A2P remains relevant as a messaging technology today.

WhatsApp Pay
Feb 26, 2024 • WhatsApp

Rich, flexible, and functional interactions with WhatsApp Flows

The WhatsApp Business Platform is adding another new and exciting feature to its repertoire: WhatsApp Flows. What is it and what can your business do with it? Let's take a look!

WhatsApp vs Facebook Messenger
Feb 12, 2024 • Instant Messaging

WhatsApp vs Facebook Messenger: Which messaging channel is best for what?

WhatsApp and Facebook Messenger are both established messaging channels for customer engagement, but what are the differences? Lets look at what the advantages are of each channel and which situations call for which channel. Let's dive in.

Feb 09, 2024 • SMS

SMS for e-commerce: Create a successful e-commerce strategy with SMS

Want to grow your business? Then customer contact is key. Now that everybody and everything is connected to each other via these powerful little computers in our hands, the way you communicate with customers is becoming increasingly important for your success. Read all about how you can use SMS to elevate your customer contact, drive sales and create a loyal customer base.

Feb 05, 2024 • WhatsApp

Drive engagement and convert your conversations with WhatsApp Carousel

Are you talking to your customers on WhatsApp? You really should! WhatsApp Business Platform, the business communication platform of one of the most popular messaging channels in the world today, has a wide selection of powerful engagement tools to enhance customer communication and boost sales. And they've added another innovative feature under their belt: WhatsApp Carousel.

Ads That Click to WhatsApp
Feb 05, 2024 • Marketing

Ads that click to WhatsApp: What are they and what are the benefits?

Successful marketing means creating personal and conversational experiences for your customers. And what better place to meaningfully connect to your customers than on their favourite social media channels such as Facebook, Instagram and WhatsApp? With ads that click to WhatsApp, aka click-to-chat WhatsApp ads, you can offer your customers the direct and personal engagement that they crave.

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