Personalise Retail and eCommerce engagement•

Be there at the precise moment your shoppers are ready to convert.

How do you stand out in the ever-changing world of shopping? With ads everywhere, you need to be there at the right time, at the right place.

Watch the video to get an impression of what you can do with CM.com's solutions for retail and eCommerce.

Fashion eCommerce

The fashion industry is fiercely competitive so the ability to speak to shoppers in a personal way (from pre to post-purchase) is invaluable.

Offer co-browsing sessions during live chat conversation to 24/7 support across channels.

Electronics eCommerce

What is it that your audience wants to achieve? Get healthier, enjoy good quality music, or stay up-to-date with the latest tech trends?

Relevance is the key to making your marketing messages convert and automation is the key to delivering personalisation.

D2C eCommerce

Doing business directly with consumers means you will talk and sell directly to them.

Control over service and sales channels requires a different approach. Deliver world-class customer experience.

Personalise and automate your marketing campaigns

Create automated consent-based mobile marketing campaigns across the entire journey. From notifications to nurturing flows, start cross-channel campaigns that keeps customers coming back for more.

Mobile Marketing Cloud

mobile service cloud engage with customers

Offer conversational support

With Mobile Service Cloud, your team can respond to incoming queries from multiple messaging channels inside one dashboard, and choose to automate conversations with a chatbot when they're offline.

Mobile Service Cloud

Serving the modern customer

In this guide, we'll cover how retail ad eCommerce brands can embrace a relational approach, rather than a transactional one, and how to turn daily challenges into opportunities.

Download Guide

Engage

Mobile Service Cloud

Reach

Communications Platform

Personalise

Mobile Marketing Cloud

Automate

Conversational AI Cloud

Latest articles

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Sep 06, 2023 • Chatbots

How AI Chatbots Can Increase Sales and Reduce Costs

With increased consumer and business choice comes increased pressure on sales teams. Now more than ever, it’s vital to ensure leads are qualified and every sales team member is maximising their chances of converting. Equally, cross-selling to existing customers and growing revenue per user is crucial to building incremental revenue. So how can you generate a large volume of leads, qualify them and ensure your team is only going after those leads most likely to convert?

Sep 06, 2023 • Chatbots

Omnichannel Chatbots: Create Once, Offer Everywhere

Chatbots spent a decade-plus as a technological sideline: nestling at the corner of websites, roaming the odd FAQ, inviting people to click with a hopeful link. They weren’t a big part of the customer experience. But now – suddenly – they’re everywhere.

Sep 06, 2023 • Chatbots

How to Build a Great Chatbot Experience

Having a chatbot on your website or social channels is a good start. After all, it shows that you care about delivering a great experience to your customers, and you want them to be able to contact you in a way that’s convenient for them. However, if that chatbot doesn’t provide a great customer experience, it can instantly undo much of that goodwill. A chatbot is only as good as the answers it offers. Here are four key chatbot components you need to consider.

Sep 06, 2023 • Messaging

The Software Debate: DIY, CPaaS, or SaaS?

Every business wants to communicate with its customers, whether for marketing, support, or operational purposes. But to do so, you'll need a way to get in touch with your customers- a communications platform. You can build software from scratch, integrate third-party software into your own systems, or implement new software all together. Are you still pondering the correct approach for your business? Then let's figure it below!

Aug 25, 2023 • WhatsApp

Chatbots in action, part 1: WhatsApp Chatbots

Facebook. Instagram. TikTok. There’s a rainbow of social media channels available to customers today. Some are visual; some are about connecting with friends; others are more business-like. But if there’s a single channel that spans communication in all its varieties, it’s Meta-owned WhatsApp.

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Aug 24, 2023 • Customer Data Platform

Customer Data Platforms: An Introductory Guide

As a marketer you have undoubtedly heard of the term Customer Data Platform. But what is it and what are you missing if you don't have one? In this guide you can read everything you need to know to bring all your online and offline customer data together and create marketing campaigns that give customers that wow feeling.

Aug 22, 2023 • Chatbots

Six Chatbot Examples For Great Customer Experiences

People use chatbots for various reasons, with “productivity” as the key motivational factor. But what kind of bot do you need? They come in many forms and sizes, and to be successful, you need to think about where to apply a bot, and which kind. What do you want to achieve with the bot? In this guide, we’ll walk you through some of the most successful chatbot examples of our global customers and show you how you can use them to improve customer experience.

Aug 11, 2023 • Messaging

Introducing Our Global High Availability Endpoint for CPaaS

CM.com continuously innovates its enterprise-ready CPaaS (communications platform as a service) solution. The business messaging platform offers one simple connection for all channels and conversations and allows customers to connect to their end-users via their preferred channel, hassle-free.

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Aug 11, 2023 • Chatbots

How to Use AI Chatbots to Improve Customer Service

Customer service teams encounter a broad spectrum of challenges in their daily operations. Customer expectations have surged to unprecedented levels, and the influx of repetitive inquiries can strain their patience and induce unnecessary stress. This phenomenon likely contributes to the relatively short tenure of customer service representatives, with an average job retention of just 12 months.