Personalise Retail and eCommerce engagement.

Be there at the precise moment your shoppers are ready to convert.

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Industries Retail and eCommerce

You deliver the experience, we deliver the tools

Omnichannel retailing enables retail and eCommerce businesses to interact with customers through countless channels - websites, physical stores, call centres, social media, and more. We help retail businesses build strong relationships with our easy-to-use platform for customer engagement.

Optimise your eCommerce and Retail business with CM.Com

fashion ecommerce

Fashion eCommerce

The fashion industry is fiercely competitive so the ability to speak to shoppers in a personal way (from pre to post-purchase) is invaluable.

Offer co-browsing sessions during live chat conversation to 24/7 support across channels.

electronics ecommerce

Electronics eCommerce

What is it that your audience wants to achieve? Get healthier, enjoy good quality music, or stay up-to-date with the latest tech trends?

Relevance is the key to making your marketing messages convert and automation is the key to delivering personalisation.

D2C eCommerce

D2C eCommerce

Doing business directly with consumers means you will talk and sell directly to them.

Control over service and sales channels requires a different approach. Deliver world-class customer experience.

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Protect customer data

Protect your platform and accounts from data theft by letting shoppers sign in with an OTP via SMS or Voice messaging every time they shop on your platform.

One Time Passwords
engage with customers mobile service cloud

Offer conversational support

Chatbots are the perfect tool to facilitate conversational commerce and deliver an enhanced shopping experience.

Enable quick responses and personalised shopping assistance based on Q&As.

Mobile Service Cloud

7 Tips to eCommerce customer service success

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Improve your customer service

Whether you're just getting started with the world of eCommerce, or integrating the next big delivery or payment method, this guide provides insights and a checklist to deliver an excellent customer experience.

Download Guide

Customer stories to inspire your business

Be inspired by our customers who specialise in eCommerce and Retail and discover how they improve customer engagement with their clients.

As Missguided expanded, the key communication channels — live chat, email, and social – became flooded. A chatbot eased the load on the customer support and improved customer experience.

Read customer story

My Jewellery perfectly aligns the online and offline shopping experience with Mobile Service Cloud, increased sales performance and streamlined customer service.

Read customer story

Our solutions

CM.com's Conversational Cloud
Engage

Mobile Service Cloud

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Reach

Communications Platform

CM.com's Marketing Cloud
Personalise

Mobile Marketing Cloud

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Automate

Conversational AI Cloud

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