Omnichannel retailing enables retail and eCommerce businesses to interact with customers through countless channels - websites, physical stores, call centres, social media, and more. We help retail businesses build strong relationships with our easy-to-use platform for customer engagement.
How do you stand out in the ever-changing world of shopping? With ads everywhere, you need to be there at the right time, at the right place.
Watch the video to get an impression of what you can do with CM.com's solutions for retail and eCommerce.
The fashion industry is fiercely competitive so the ability to speak to shoppers in a personal way (from pre to post-purchase) is invaluable.
Offer co-browsing sessions during live chat conversation to 24/7 support across channels.
What is it that your audience wants to achieve? Get healthier, enjoy good quality music, or stay up-to-date with the latest tech trends?
Relevance is the key to making your marketing messages convert and automation is the key to delivering personalisation.
Doing business directly with consumers means you will talk and sell directly to them.
Control over service and sales channels requires a different approach. Deliver world-class customer experience.
Create automated consent-based mobile marketing campaigns across the entire journey. From notifications to nurturing flows, start cross-channel campaigns that keeps customers coming back for more.
Mobile Marketing CloudWith Mobile Service Cloud, your team can respond to incoming queries from multiple messaging channels inside one dashboard, and choose to automate conversations with a chatbot when they're offline.
Mobile Service CloudBe inspired by our customers who specialise in eCommerce and Retail and discover how they improve customer engagement with their clients.
As Missguided expanded, the key communication channels — live chat, email, and social – became flooded. A chatbot eased the load on the customer support and improved customer experience.
My Jewellery perfectly aligns the online and offline shopping experience with Mobile Service Cloud, increased sales performance and streamlined customer service.
Pargo has experienced elevated customer experience, with positive feedback from both businesses and shoppers since using our SMS API to deliver notifications.
As the Managed Service Provider (MSP) landscape continues to evolve, staying ahead means embracing innovative solutions that not only enhance efficiency but also elevate customer service to new heights. Enter AI Chatbots from CM.com – a game-changing tool that can revolutionise how MSPs interact with clients. In this blog, we’ll provide you with a comprehensive roadmap consisting of six steps to boost profitability using AI Chatbots from CM.com.
SMS is one of the oldest messaging services, and the rise of instant messaging apps definitely made a dent in SMS traffic. Contrary to the newer apps with their rich features, SMS is quite basic with; plain text messages, no fluff and a character limit of 160. Regardless, SMS is still one of the most impactful communication channels today. Read all about SMS statistics and its continued value for modern business communication.
Amid the thicket of technology TLAs with 2 in them (B2B, P2P, 2FA,...) is one of the simplest A2P messaging, or “Application-to-Person”. You may not be familiar with the acronym, but it’s probably touched your life several times in the last week alone. Let’s see why A2P remains relevant as a messaging technology today.
The WhatsApp Business Platform is adding another new and exciting feature to its repertoire: WhatsApp Flows. What is it and what can your business do with it? Let's take a look!
WhatsApp and Facebook Messenger are both established messaging channels for customer engagement, but what are the differences? Lets look at what the advantages are of each channel and which situations call for which channel. Let's dive in.
Want to grow your business? Then customer contact is key. Now that everybody and everything is connected to each other via these powerful little computers in our hands, the way you communicate with customers is becoming increasingly important for your success. Read all about how you can use SMS to elevate your customer contact, drive sales and create a loyal customer base.
Are you talking to your customers on WhatsApp? You really should! WhatsApp Business Platform, the business communication platform of one of the most popular messaging channels in the world today, has a wide selection of powerful engagement tools to enhance customer communication and boost sales. And they've added another innovative feature under their belt: WhatsApp Carousel.
Successful marketing means creating personal and conversational experiences for your customers. And what better place to meaningfully connect to your customers than on their favourite social media channels such as Facebook, Instagram and WhatsApp? With ads that click to WhatsApp, aka click-to-chat WhatsApp ads, you can offer your customers the direct and personal engagement that they crave.
WhatsApp and SMS are both immensely popular messaging channels. Both have their own unique traits, use cases, and added business value. We can all acknowledge this, but what exactly are the differences between them? What are the similarities? And more importantly, which one will add the most value to your business? In this blog we'll dive into the world of WhatsApp vs SMS and the benefits of both.
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