Omnichannel retailing enables retail and eCommerce businesses to interact with customers through countless channels - websites, physical stores, call centres, social media, and more. We help retail businesses build strong relationships with our easy-to-use platform for customer engagement.
How do you stand out in the ever-changing world of shopping? With ads everywhere, you need to be there at the right time, at the right place.
Watch the video to get an impression of what you can do with CM.com's solutions for retail and eCommerce.
The fashion industry is fiercely competitive so the ability to speak to shoppers in a personal way (from pre to post-purchase) is invaluable.
Offer co-browsing sessions during live chat conversation to 24/7 support across channels.
What is it that your audience wants to achieve? Get healthier, enjoy good quality music, or stay up-to-date with the latest tech trends?
Relevance is the key to making your marketing messages convert and automation is the key to delivering personalisation.
Doing business directly with consumers means you will talk and sell directly to them.
Control over service and sales channels requires a different approach. Deliver world-class customer experience.
Create automated consent-based mobile marketing campaigns across the entire journey. From notifications to nurturing flows, start cross-channel campaigns that keeps customers coming back for more.
Mobile Marketing CloudWith Mobile Service Cloud, your team can respond to incoming queries from multiple messaging channels inside one dashboard, and choose to automate conversations with a chatbot when they're offline.
Mobile Service CloudIn this guide, we'll cover how retail ad eCommerce brands can embrace a relational approach, rather than a transactional one, and how to turn daily challenges into opportunities.
Download GuideBe inspired by our customers who specialise in eCommerce and Retail and discover how they improve customer engagement with their clients.
As Missguided expanded, the key communication channels — live chat, email, and social – became flooded. A chatbot eased the load on the customer support and improved customer experience.
My Jewellery perfectly aligns the online and offline shopping experience with Mobile Service Cloud, increased sales performance and streamlined customer service.
Pargo has experienced elevated customer experience, with positive feedback from both businesses and shoppers since using our SMS API to deliver notifications.
As Missguided expanded, the key communication channels — live chat, email, and social – became flooded. A chatbot eased the load on the customer support and improved customer experience.
Read customer storyMy Jewellery perfectly aligns the online and offline shopping experience with Mobile Service Cloud, increased sales performance and streamlined customer service.
Read customer storyPargo has experienced elevated customer experience, with positive feedback from both businesses and shoppers since using our SMS API to deliver notifications.
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