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A Key Driver of Customer Satisfaction, One-Platform for Multi-Channel Messaging

Jun 11, 2020 • Customer Contact

The way today’s customers interact with brands is fundamentally shifting. We are moving from the digital era to the conversational era. Customers find, compare, and buy on their mobile phones. This is exactly why instant-messaging apps have become so natural for both personal and professional communication.

Modern Business Text Messaging | Part 2: What is a Long Number?

Jun 9, 2020 • CM.com

In Part 2 of our "Modern Business Text Messaging" blog series, we uncover Long Codes, with a detailed definition of what they are, benefits, risks, use cases, and most common ways they benefit businesses...

Modern Business Text Messaging | Part 3: The Top 5 Differences Between Short Codes & Long Numbers

Jun 9, 2020 • SMS Campaigns

Deciding what type of SMS phone number to provision for your business can be challenging. Before making your investment, evaluate the top 5 differences between short codes and long numbers to ensure your choice is aligned with the objectives you have for your business text messaging and communications...

Modern Business Text Messaging | Part 1: What is a Short Code?

Jun 9, 2020 • SMS

In Part 1 of our "Modern Business Text Messaging" blog series, we’re covering short codes. You’ll learn what they are, the risks and benefits of using them, and how they can help your business communicate with customers.

The Top 4 Business Challenges That Electronic Signatures Solve

May 27, 2020 • Sign

Today, most everyone has gone through the timely process of manually sending and receiving hard copies of important documents like forms, contracts, and applications that require your physical handwritten signature and/or initials. If printing and sending multiple sheets of paper with different versions isn't already bad for the environment...when it comes to the validity of those signatures it's also highly insecure and risky for your business. With everything about the traditional document signing process being time-consuming and costly for both businesses and clients...businesses worldwide have started looking for solutions to collect signatures electronically "e-signatures"...